Question 1

Which function of communication transmits the data necessary for decision-making?

Accepted Answer

A)  emotional expression 
B)  information 
C)  control 
D)  motivation 
E)  all of the above 
A)  emotional expression 
B)  information 
C)  control 
D)  motivation 
E)  all of the above

Question 2

Chantel received an invitation to a web meeting that will take place at 3:00 p.m. She accepted the invitation. This is an example of ________.

Accepted Answer

A)  formal channels of communication 
B)  spontaneous communication 
C)  feedback as a function of communication 
D)  informal channels of communication 
E)  emotional expression 
A)  formal channels of communication 
B)  spontaneous communication 
C)  feedback as a function of communication 
D)  informal channels of communication 
E)  emotional expression

Question 3

Communication that takes place among members of work groups at the same level is known as ________ communication.

Accepted Answer

A)  tangential 
B)  cross-functional 
C)  job 
D)  lateral 
E)  downward 
A)  tangential 
B)  cross-functional 
C)  job 
D)  lateral 
E)  downward

Question 4

Which of the following is an example of downward communication flow?

Accepted Answer

A)  suggestion boxes 
B)  envelope attitude surveys 
C)  feedback on job performance 
D)  identifying with and discussing problems with the boss 
E)  letters to your senator 
A)  suggestion boxes 
B)  envelope attitude surveys 
C)  feedback on job performance 
D)  identifying with and discussing problems with the boss 
E)  letters to your senator

Question 5

Memos, letters, e-mail, fax transmissions, and organizational periodicals represent examples of ________.

Accepted Answer

A)  informal communication channels 
B)  formal communication channels 
C)  written communication 
D)  technological communication 
E)  none of the above 
A)  informal communication channels 
B)  formal communication channels 
C)  written communication 
D)  technological communication 
E)  none of the above

Question 6

Helena and Laura were talking on the phone. Laura's two year old son fell and started crying and Laura could no longer hear what Helena said. This is an example of ________.

Accepted Answer

A)  transmitting 
B)  decoding 
C)  noise 
D)  understanding 
E)  analysis 
A)  transmitting 
B)  decoding 
C)  noise 
D)  understanding 
E)  analysis

Question 7

Formal channels traditionally follow the ________ within an organization.

Accepted Answer

A)  communication chain 
B)  authority chain 
C)  influence chain 
D)  transmission chain 
E)  social chain 
A)  communication chain 
B)  authority chain 
C)  influence chain 
D)  transmission chain 
E)  social chain

Question 8

Filtering, selective perception, defensiveness, and silence are all barriers to effective communication.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is not a barrier to effective communication?

Accepted Answer

A)  filtering 
B)  silence 
C)  selective perception 
D)  language 
E)  reality 
A)  filtering 
B)  silence 
C)  selective perception 
D)  language 
E)  reality

Question 10

What form of electronic communications uses a portable communication device?

Accepted Answer

A)  blogs 
B)  networking software 
C)  e-mail 
D)  text messaging 
E)  instant messaging 
A)  blogs 
B)  networking software 
C)  e-mail 
D)  text messaging 
E)  instant messaging

Which function of communication transmits the data necessary for decision-making?

Chantel received an invitation to a web meeting that will take place at 3:00 p.m. She accepted the invitation. This is an example of ________.

Communication that takes place among members of work groups at the same level is known as ________ communication.

Which of the following is an example of downward communication flow?

Memos, letters, e-mail, fax transmissions, and organizational periodicals represent examples of ________.

Helena and Laura were talking on the phone. Laura's two year old son fell and started crying and Laura could no longer hear what Helena said. This is an example of ________.

Formal channels traditionally follow the ________ within an organization.

Filtering, selective perception, defensiveness, and silence are all barriers to effective communication.

Which of the following is not a barrier to effective communication?

What form of electronic communications uses a portable communication device?

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 11: Communication

Which function of communication transmits the data necessary for decision-making?

Chantel received an invitation to a web meeting that will take place at 3:00 p.m. She accepted the invitation. This is an example of ________.

Communication that takes place among members of work groups at the same level is known as ________ communication.

Which of the following is an example of downward communication flow?

Memos, letters, e-mail, fax transmissions, and organizational periodicals represent examples of ________.

Helena and Laura were talking on the phone. Laura's two year old son fell and started crying and Laura could no longer hear what Helena said. This is an example of ________.

Formal channels traditionally follow the ________ within an organization.

Filtering, selective perception, defensiveness, and silence are all barriers to effective communication.

Which of the following is not a barrier to effective communication?

What form of electronic communications uses a portable communication device?

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters