Question 1

When a person manipulates information so that it will be seen more favorably by the receiver, he is ________.

Accepted Answer

A)  using selective perception 
B)  filtering information 
C)  using politically correct communication 
D)  suffering from communication apprehension 
E)  using ineffective communication means 
A)  using selective perception 
B)  filtering information 
C)  using politically correct communication 
D)  suffering from communication apprehension 
E)  using ineffective communication means

Question 2

What can managers do to make sure that important information isn't withheld from them through silence?

Accepted Answer

A)  Assume that words are understood. 
B)  Listen to and support diverse opinions. 
C)  Deal with information overload. 
D)  Interpret what we see and call it reality. 
E)  Tell employees what they want to hear. 
A)  Assume that words are understood. 
B)  Listen to and support diverse opinions. 
C)  Deal with information overload. 
D)  Interpret what we see and call it reality. 
E)  Tell employees what they want to hear.

Question 3

How are non-verbal communication and silence different?

Accepted Answer

Nonverbal communication includes body mo

Question 4

Clarification to employees about how well they are doing, and what can be done to improve performance, are examples of which function of communication?

Accepted Answer

A)  information 
B)  control 
C)  motivation 
D)  emotional expression 
E)  none of the above 
A)  information 
B)  control 
C)  motivation 
D)  emotional expression 
E)  none of the above

Question 5

The communication used by managers to provide job instructions is ________ communication.

Accepted Answer

A)  downward 
B)  lateral 
C)  formal 
D)  directional 
E)  diagonal 
A)  downward 
B)  lateral 
C)  formal 
D)  directional 
E)  diagonal

Question 6

The medium through which communication travels is called a ________.

Accepted Answer

A)  transmission 
B)  message 
C)  media 
D)  channel 
E)  vessel 
A)  transmission 
B)  message 
C)  media 
D)  channel 
E)  vessel

Question 7

Which of the following is not something a manager should do to communicate better across cultures?

Accepted Answer

A)  Suppose certain universal similarities. 
B)  Emphasize description rather than interpretation. 
C)  Practice empathy. 
D)  Assume differences until similarity is proven. 
E)  Treat interpretations as a working hypothesis. 
A)  Suppose certain universal similarities. 
B)  Emphasize description rather than interpretation. 
C)  Practice empathy. 
D)  Assume differences until similarity is proven. 
E)  Treat interpretations as a working hypothesis.

Question 8

All of the following are examples of downward communication flows except ________.

Accepted Answer

A)  managers assigning goals 
B)  managers informing employees of procedures 
C)  managers pointing out problems that need attention 
D)  employees completing attitude surveys 
E)  managers telling employees to work more quickly 
A)  managers assigning goals 
B)  managers informing employees of procedures 
C)  managers pointing out problems that need attention 
D)  employees completing attitude surveys 
E)  managers telling employees to work more quickly

Question 9

James and Neung are negotiating a purchase from Neung's Tai corporation. James notices that Neung is very quiet. Rather than assume that Neung is upset at how the negotiations are going, James continues to discuss the details of how the purchase will ensue. Finally James closes the deal and later learns that Neung's quiet moments were respectful moments to allow James to reveal his deal. Which strategy did James use to succeed?

Accepted Answer

A)  Suppose certain universal similarities. 
B)  Emphasize description rather than interpretation. 
C)  Practice empathy. 
D)  Assume differences until similarity is proven. 
E)  Treat interpretations as a working hypothesis. 
A)  Suppose certain universal similarities. 
B)  Emphasize description rather than interpretation. 
C)  Practice empathy. 
D)  Assume differences until similarity is proven. 
E)  Treat interpretations as a working hypothesis.

Question 10

A(n) ________ communication network occurs when a checkout clerk reports to a department manager, who in turn reports to a store manager, who reports to a regional manager.

Accepted Answer

A)  direct 
B)  all-channel 
C)  vertical 
D)  chain 
E)  horizontal 
A)  direct 
B)  all-channel 
C)  vertical 
D)  chain 
E)  horizontal

Question 11

During communication, the ________ initiates a message by encoding a thought.

Accepted Answer

A)  receiver 
B)  channel 
C)  sender 
D)  speaker 
E)  leader 
A)  receiver 
B)  channel 
C)  sender 
D)  speaker 
E)  leader

Question 12

An informal communication network is typically called a ________.

Accepted Answer

A)  gossip monger 
B)  grapevine 
C)  chain 
D)  contextual system 
E)  free acting system 
A)  gossip monger 
B)  grapevine 
C)  chain 
D)  contextual system 
E)  free acting system

Question 13

In the communication process, decoding should precede encoding.

Accepted Answer

A) True 
 B)False

Question 14

What step determines whether understanding has been achieved during the communication process?

Accepted Answer

A)  decoding 
B)  feedback 
C)  channel 
D)  encoding 
E)  transmission 
A)  decoding 
B)  feedback 
C)  channel 
D)  encoding 
E)  transmission

Question 15

Contrast the advantages and disadvantages of oral versus written communication.

Accepted Answer

The advantages of oral communication are

Question 16

Explain how the grapevine functions and why it exists in organizational communication. Describe the general direction of communication and the form of communication most commonly used in the grapevine. What can a manager do to limit the negative effects of the grapevine?

Accepted Answer

The informal communication system is the

Question 17

What are the differences gender can create in oral communication and the barriers that may result?

Accepted Answer

Men use talk to emphasize status, while

Question 18

Communication serves all of the following functions within a group or organization except ________.

Accepted Answer

A)  motivation 
B)  planning 
C)  emotional expression 
D)  control 
E)  conveying information 
A)  motivation 
B)  planning 
C)  emotional expression 
D)  control 
E)  conveying information

Question 19

Which of the following is not a recommendation to effectively manage e-mail?

Accepted Answer

A)  Don't check e-mail in the morning. 
B)  Check e-mail throughout the day. 
C)  Check e-mail in batches. 
D)  Stop sending e-mail. 
E)  Unsubscribe to e-mail subscriptions. 
A)  Don't check e-mail in the morning. 
B)  Check e-mail throughout the day. 
C)  Check e-mail in batches. 
D)  Stop sending e-mail. 
E)  Unsubscribe to e-mail subscriptions.

Question 20

Communication messages that are passed through a great many people will most likely suffer from which of the following?

Accepted Answer

A)  disruption 
B)  distortion 
C)  lack of non-verbal cues 
D)  decoding 
E)  formal communication decay 
A)  disruption 
B)  distortion 
C)  lack of non-verbal cues 
D)  decoding 
E)  formal communication decay

When a person manipulates information so that it will be seen more favorably by the receiver, he is ________.

What can managers do to make sure that important information isn't withheld from them through silence?

How are non-verbal communication and silence different?

Clarification to employees about how well they are doing, and what can be done to improve performance, are examples of which function of communication?

The communication used by managers to provide job instructions is ________ communication.

The medium through which communication travels is called a ________.

Which of the following is not something a manager should do to communicate better across cultures?

All of the following are examples of downward communication flows except ________.

A(n) ________ communication network occurs when a checkout clerk reports to a department manager, who in turn reports to a store manager, who reports to a regional manager.

During communication, the ________ initiates a message by encoding a thought.

An informal communication network is typically called a ________.

In the communication process, decoding should precede encoding.

What step determines whether understanding has been achieved during the communication process?

Contrast the advantages and disadvantages of oral versus written communication.

Explain how the grapevine functions and why it exists in organizational communication. Describe the general direction of communication and the form of communication most commonly used in the grapevine. What can a manager do to limit the negative effects of the grapevine?

What are the differences gender can create in oral communication and the barriers that may result?

Communication serves all of the following functions within a group or organization except ________.

Which of the following is not a recommendation to effectively manage e-mail?

Communication messages that are passed through a great many people will most likely suffer from which of the following?

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 11: Communication

When a person manipulates information so that it will be seen more favorably by the receiver, he is ________.

What can managers do to make sure that important information isn't withheld from them through silence?

How are non-verbal communication and silence different?

Clarification to employees about how well they are doing, and what can be done to improve performance, are examples of which function of communication?

The communication used by managers to provide job instructions is ________ communication.

The medium through which communication travels is called a ________.

Which of the following is not something a manager should do to communicate better across cultures?

All of the following are examples of downward communication flows except ________.

A(n) ________ communication network occurs when a checkout clerk reports to a department manager, who in turn reports to a store manager, who reports to a regional manager.

During communication, the ________ initiates a message by encoding a thought.

An informal communication network is typically called a ________.

In the communication process, decoding should precede encoding.

What step determines whether understanding has been achieved during the communication process?

Contrast the advantages and disadvantages of oral versus written communication.

Explain how the grapevine functions and why it exists in organizational communication. Describe the general direction of communication and the form of communication most commonly used in the grapevine. What can a manager do to limit the negative effects of the grapevine?

What are the differences gender can create in oral communication and the barriers that may result?

Communication serves all of the following functions within a group or organization except ________.

Which of the following is not a recommendation to effectively manage e-mail?

Communication messages that are passed through a great many people will most likely suffer from which of the following?

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters