Question 1

________ is when an individual's processing capacity can not handle the amount of information that it is receiving.

Accepted Answer

A)  Information security 
B)  Information richness 
C)  On-call information 
D)  Information overload 
E)  Electronic information 
A)  Information security 
B)  Information richness 
C)  On-call information 
D)  Information overload 
E)  Electronic information

Question 2

Rumors would most likely flourish in situations where there is ________.

Accepted Answer

A)  well-communicated change 
B)  ambiguity 
C)  a trivial issue at hand 
D)  assurance by management 
E)  a chain communication style 
A)  well-communicated change 
B)  ambiguity 
C)  a trivial issue at hand 
D)  assurance by management 
E)  a chain communication style

Question 3

Describe and discuss specific problems related to cross-cultural communication. Include cultural barriers and cultural context.

Accepted Answer

There are four specific problems related

Question 4

Of all the functions served by communication, providing information is the most important.

Accepted Answer

A) True 
 B)False

Question 5

There is a rumor in your organization that layoffs are inevitable. Which of the following is the least likely way to reduce the negative consequences of this rumor?

Accepted Answer

A)  Explain decisions that may appear inconsistent or secretive. 
B)  Emphasize the downside, as well as the upside, of current decisions and future plans. 
C)  Discount the rumor. 
D)  Openly discuss worst case possibilities. 
E)  Discuss deadlines for decisions. 
A)  Explain decisions that may appear inconsistent or secretive. 
B)  Emphasize the downside, as well as the upside, of current decisions and future plans. 
C)  Discount the rumor. 
D)  Openly discuss worst case possibilities. 
E)  Discuss deadlines for decisions.

Question 6

Which of the following channels of communication is lowest in richness?

Accepted Answer

A)  video conferences 
B)  e-mail 
C)  pre-recorded speeches 
D)  memos and letters 
E)  telephone conversations 
A)  video conferences 
B)  e-mail 
C)  pre-recorded speeches 
D)  memos and letters 
E)  telephone conversations

Question 7

In a(n) ________ communication network, any group member can actively communicate with any other member.

Accepted Answer

A)  wheel 
B)  all-channel 
C)  interpersonal 
D)  circle 
E)  free 
A)  wheel 
B)  all-channel 
C)  interpersonal 
D)  circle 
E)  free

Question 8

Mary telephones her employee, Joe, to let him know that today's meeting has been moved to one o'clock.
-In the communication process, Mary is ________.

Accepted Answer

The answer of Mary telephones her employee, Joe, to let...

Question 9

Which of the following is not a drawback of written messages?

Accepted Answer

A)  They're time consuming. 
B)  They are unlikely to be well thought-out. 
C)  They lack built-in feedback mechanisms. 
D)  It is difficult for senders to confirm whether they have been received. 
E)  They may be misinterpreted by their receivers. 
A)  They're time consuming. 
B)  They are unlikely to be well thought-out. 
C)  They lack built-in feedback mechanisms. 
D)  It is difficult for senders to confirm whether they have been received. 
E)  They may be misinterpreted by their receivers.

Question 10

What is the best indicator of choice of channel?

Accepted Answer

A)  whether the sender is management or not 
B)  the time of day the message is sent 
C)  the target audience for the message 
D)  whether the message will be private or public 
E)  whether the message is routine or nonroutine 
A)  whether the sender is management or not 
B)  the time of day the message is sent 
C)  the target audience for the message 
D)  whether the message will be private or public 
E)  whether the message is routine or nonroutine

Question 11

When Neal Patterson, CEO of Cerner Corporation, sent his seething e-mail to 400 managers, he erred by selecting the wrong ________.

Accepted Answer

A)  channel for his message 
B)  message 
C)  distribution 
D)  emotional charge 
E)  none of the above 
A)  channel for his message 
B)  message 
C)  distribution 
D)  emotional charge 
E)  none of the above

Question 12

John writes a memo to his employees. Putting his thoughts onto paper is an example of ________.

Accepted Answer

A)  encoding 
B)  communicating 
C)  messaging 
D)  channeling 
E)  cryptography 
A)  encoding 
B)  communicating 
C)  messaging 
D)  channeling 
E)  cryptography

Question 13

Which of the following values is most important to low-context cultures?

Accepted Answer

A)  status 
B)  directness 
C)  titles 
D)  trust 
E)  space 
A)  status 
B)  directness 
C)  titles 
D)  trust 
E)  space

Question 14

Messages conveyed through body movements and facial expressions are ________.

Accepted Answer

A)  nonverbal communication 
B)  kinesics 
C)  physical characteristics 
D)  connotations 
E)  semantics 
A)  nonverbal communication 
B)  kinesics 
C)  physical characteristics 
D)  connotations 
E)  semantics

Question 15

A benefit of e-mail as a communication tool is that it helps keep employee misunderstandings at a minimum due to its written nature.

Accepted Answer

A) True 
 B)False

Question 16

In dealing with cross-cultural communication, a manager might practice putting herself in the place of the employee, a method termed ________.

Accepted Answer

A)  evaluation 
B)  empathy 
C)  complicity 
D)  commiseration 
E)  apathy 
A)  evaluation 
B)  empathy 
C)  complicity 
D)  commiseration 
E)  apathy

Question 17

All of the following are examples of nonverbal communication except ________.

Accepted Answer

A)  intonations or emphasis 
B)  instant messaging 
C)  physical distance 
D)  facial expressions 
E)  hand gestures 
A)  intonations or emphasis 
B)  instant messaging 
C)  physical distance 
D)  facial expressions 
E)  hand gestures

Question 18

One way to manage e-mail overload is to completely wipe out your in-box.

Accepted Answer

A) True 
 B)False

Question 19

The grapevine is perceived by most employees as being more believable and reliable than formal communiqués issued by management.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following would be least likely to pose a barrier to cross-cultural communications?

Accepted Answer

A)  tone differences 
B)  word connotations 
C)  semantics 
D)  political correctness 
E)  tolerance of conflict 
A)  tone differences 
B)  word connotations 
C)  semantics 
D)  political correctness 
E)  tolerance of conflict

________ is when an individual's processing capacity can not handle the amount of information that it is receiving.

Rumors would most likely flourish in situations where there is ________.

Describe and discuss specific problems related to cross-cultural communication. Include cultural barriers and cultural context.

Of all the functions served by communication, providing information is the most important.

There is a rumor in your organization that layoffs are inevitable. Which of the following is the least likely way to reduce the negative consequences of this rumor?

Which of the following channels of communication is lowest in richness?

In a(n) ________ communication network, any group member can actively communicate with any other member.

Mary telephones her employee, Joe, to let him know that today's meeting has been moved to one o'clock. -In the communication process, Mary is ________.

Which of the following is not a drawback of written messages?

What is the best indicator of choice of channel?

When Neal Patterson, CEO of Cerner Corporation, sent his seething e-mail to 400 managers, he erred by selecting the wrong ________.

John writes a memo to his employees. Putting his thoughts onto paper is an example of ________.

Which of the following values is most important to low-context cultures?

Messages conveyed through body movements and facial expressions are ________.

A benefit of e-mail as a communication tool is that it helps keep employee misunderstandings at a minimum due to its written nature.

In dealing with cross-cultural communication, a manager might practice putting herself in the place of the employee, a method termed ________.

All of the following are examples of nonverbal communication except ________.

One way to manage e-mail overload is to completely wipe out your in-box.

The grapevine is perceived by most employees as being more believable and reliable than formal communiqués issued by management.

Which of the following would be least likely to pose a barrier to cross-cultural communications?

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 11: Communication

________ is when an individual's processing capacity can not handle the amount of information that it is receiving.

Rumors would most likely flourish in situations where there is ________.

Describe and discuss specific problems related to cross-cultural communication. Include cultural barriers and cultural context.

Of all the functions served by communication, providing information is the most important.

There is a rumor in your organization that layoffs are inevitable. Which of the following is the least likely way to reduce the negative consequences of this rumor?

Which of the following channels of communication is lowest in richness?

In a(n) ________ communication network, any group member can actively communicate with any other member.

Mary telephones her employee, Joe, to let him know that today's meeting has been moved to one o'clock. -In the communication process, Mary is ________.

Which of the following is not a drawback of written messages?

What is the best indicator of choice of channel?

When Neal Patterson, CEO of Cerner Corporation, sent his seething e-mail to 400 managers, he erred by selecting the wrong ________.

John writes a memo to his employees. Putting his thoughts onto paper is an example of ________.

Which of the following values is most important to low-context cultures?

Messages conveyed through body movements and facial expressions are ________.

A benefit of e-mail as a communication tool is that it helps keep employee misunderstandings at a minimum due to its written nature.

In dealing with cross-cultural communication, a manager might practice putting herself in the place of the employee, a method termed ________.

All of the following are examples of nonverbal communication except ________.

One way to manage e-mail overload is to completely wipe out your in-box.

The grapevine is perceived by most employees as being more believable and reliable than formal communiqués issued by management.

Which of the following would be least likely to pose a barrier to cross-cultural communications?

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters