Exam 11: Communication

Apply the steps in the communication process model to the emotional expression function of communication and to the information function. Specify where in the process model the communication would differ and what channel, formal or informal, is most likely to be used with each function.

Studies have shown that ________ percent of the information transmitted through the grapevine is accurate.

Facebook and MySpace are examples of what?

Discuss four ways to reduce misinterpretations when communicating with people from a different culture.

Zeus Industries sells satellite television systems. In the past, the company has been highly successful, and the senior management has created special perks and lavish offices for themselves. Other employees do not have access to these perks, and their facilities are nondescript. Recently, the company invested heavily in one of the many new technologies available. Employees tell senior management that this investment was the right choice, but sales keep decreasing. Some sales employees have also given incorrect information to suppliers, even though the company has held numerous intensive training sessions to keep sales personnel apprised of changes in the industry. The company has also received low customer service ratings from recent consumer surveys. These surveys indicate that customers are frustrated with the specialized technical knowledge necessary to operate their satellite systems. -Which of the following best characterizes the communication problem occurring between employees and senior management?

Communication must include both the ________ and the understanding of meaning.

Describe the communication process. Include the communication process model and explain the eight parts of this model.

What form of electronic communications is in "real" time?

The receiver of a communication is most likely to ________ a message.

What small-group network is most effective for facilitating the emergence of a leader?

Discuss the three common small group networks. Evaluate each on their effectiveness. Is there any one best network?

Harriet has been assigned the task of setting up work teams for a complex software development project. Each team has different work requirements. Harriet must choose the best structure for each team, based on its specific requirements. -Harriet has been charged with the task of evaluating two employees for possible promotions. She is interested in learning which employee has the most effective leadership skills. One of the employees is assigned to Team B, and the other is assigned to Team C. Which network structure should Harriet choose for these teams if she wishes to place the two employees in clear leadership positions on the teams?

Variables that influence the language a person uses include all of the following except ________.

An interviewer who believes female applicants will put family ahead of career is using ________.

Explain and provide a workplace example for each of the following communication situations: oral communication in downward flowing direction; written communication in upward flowing direction; and non-verbal communication in lateral flowing direction.

Which of the following statements most accurately characterizes the grapevine?

Harriet has been assigned the task of setting up work teams for a complex software development project. Each team has different work requirements. Harriet must choose the best structure for each team, based on its specific requirements. -After establishing Team D in a wheel network structure, Harriet receives negative feedback from members of the team. Many team members express frustration about working in the group, and most dislike the interpersonal style of the team leader. Which of the following strategies would most likely help to improve the team members' morale?

Zeus Industries sells satellite television systems. In the past, the company has been highly successful, and the senior management has created special perks and lavish offices for themselves. Other employees do not have access to these perks, and their facilities are nondescript. Recently, the company invested heavily in one of the many new technologies available. Employees tell senior management that this investment was the right choice, but sales keep decreasing. Some sales employees have also given incorrect information to suppliers, even though the company has held numerous intensive training sessions to keep sales personnel apprised of changes in the industry. The company has also received low customer service ratings from recent consumer surveys. These surveys indicate that customers are frustrated with the specialized technical knowledge necessary to operate their satellite systems. -Brenda should advise new employees to do which of the following when dealing with others from different cultures?

Which element does not have to be present in order for a rumor to emerge?

Jake tells his boss only what he believes the boss wants to hear. Jake is engaging in ________.