Question 1

Formal guidelines and authority hierarchies are examples of which function of communication?

Accepted Answer

A)  control 
B)  agreement 
C)  organization 
D)  information 
E)  all of the above 
A)  control 
B)  agreement 
C)  organization 
D)  information 
E)  all of the above

Question 2

Alejandro is annoyed that the new recruit, Ben, is working faster than anyone else in the group, making the rest of the group look bad. In the company cafeteria Alejandro teases Ben and calls him the 'super recruit' and imitates his style of working so rapidly. Alejandro wants to intimidate Ben so that he will work slower. Which function of communication is Alejandro using by making fun of Ben?

Accepted Answer

A)  motivation 
B)  control 
C)  expression 
D)  information 
E)  formal 
A)  motivation 
B)  control 
C)  expression 
D)  information 
E)  formal

Question 3

Harriet has been assigned the task of setting up work teams for a complex software development project. Each team has different work requirements. Harriet must choose the best structure for each team, based on its specific requirements.
-Team A must operate very quickly to meet stringent deadlines. The quality of the final project depends highly on Team A's output, so Team A must also work very accurately. Which of the following network structures should Harriet choose for this team?

Accepted Answer

A)  chain 
B)  wheel 
C)  grapevine 
D)  informal 
E)  all-channel 
A)  chain 
B)  wheel 
C)  grapevine 
D)  informal 
E)  all-channel

Question 4

A receiver who translates a sender's message is engaging in the process of ________.

Accepted Answer

A)  encoding 
B)  decoding 
C)  transmission 
D)  feedback 
E)  recoding 
A)  encoding 
B)  decoding 
C)  transmission 
D)  feedback 
E)  recoding

Question 5

Tannen's research indicates that men use talk to ________, while women use it to ________.

Accepted Answer

A)  emphasize status; create connections 
B)  get promotions; problem-solve 
C)  establish blame; gossip 
D)  create networks; emphasize individualism 
E)  establish interdependence; create relationships 
A)  emphasize status; create connections 
B)  get promotions; problem-solve 
C)  establish blame; gossip 
D)  create networks; emphasize individualism 
E)  establish interdependence; create relationships

Question 6

Today Marci's boss entered her cubicle and told her that her work has been fantastic, and that because of her last project the client is going to give the company all of their business. Marci's boss continued to talk about what a great job she's doing. When her boss left Marci felt very confident and satisfied with herself and her job. Marci's boss uses communication in which of the following functions?

Accepted Answer

A)  control 
B)  motivation 
C)  emotional expression 
D)  information 
E)  reprimand 
A)  control 
B)  motivation 
C)  emotional expression 
D)  information 
E)  reprimand

Question 7

Which of the following is not a result of silence as a communication barrier?

Accepted Answer

A)  Managers lack information. 
B)  Problems will not escalate. 
C)  Management can not react to problems. 
D)  Silent employees have stress. 
E)  Problems remain ongoing. 
A)  Managers lack information. 
B)  Problems will not escalate. 
C)  Management can not react to problems. 
D)  Silent employees have stress. 
E)  Problems remain ongoing.

Question 8

In one study of the grapevine, it was found that only ________ percent of the executives participated by passing the information on to more than one other person.

Accepted Answer

A)  10 
B)  15 
C)  20 
D)  25 
E)  30 
A)  10 
B)  15 
C)  20 
D)  25 
E)  30

Question 9

Steven doesn't understand why Margarita isn't talking to him. He merely sent her an e-mail outlining what needs to be done to fix her project proposal. Which of the following e-mail limitations has Steven failed to understand?

Accepted Answer

A)  misinterpreting messages 
B)  privacy concerns 
C)  time consuming nature 
D)  communicating negative messages 
E)  company confidentiality 
A)  misinterpreting messages 
B)  privacy concerns 
C)  time consuming nature 
D)  communicating negative messages 
E)  company confidentiality

Question 10

Filtering is most likely to occur in organizations in which there are many vertical levels.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following was the principal concern regarding information security for the majority of business executives in one study?

Accepted Answer

A)  danger of system crashes from viruses 
B)  fear of hackers corrupting information systems 
C)  leaks of company information 
D)  information overload causing ineffectiveness 
E)  worker detachment due to low channel richness 
A)  danger of system crashes from viruses 
B)  fear of hackers corrupting information systems 
C)  leaks of company information 
D)  information overload causing ineffectiveness 
E)  worker detachment due to low channel richness

Question 12

Receivers in communication see and hear based on their needs, motivations, experience, background, and other personal characteristics. This is called ________.

Accepted Answer

A)  communication apprehension 
B)  filtering 
C)  selective perception 
D)  emotional block 
E)  projection 
A)  communication apprehension 
B)  filtering 
C)  selective perception 
D)  emotional block 
E)  projection

Question 13

Jessica needs to describe her vision for an important ad campaign to three of the new team members. Jessica should ________.

Accepted Answer

A)  send an e-mail. 
B)  schedule a meeting 
C)  write a memo 
D)  publish a formal report 
E)  leave voicemail for them 
A)  send an e-mail. 
B)  schedule a meeting 
C)  write a memo 
D)  publish a formal report 
E)  leave voicemail for them

Question 14

If Albert is apprehensive regarding oral communication, which of the following behaviors is the least likely to display?

Accepted Answer

A)  He prefers to talk on the phone. 
B)  He distorts the communication demands of his job. 
C)  He limits his oral communication and then tends to rationalize his behavior. 
D)  He relies on memos or letters. 
E)  He avoids face-to-face communication. 
A)  He prefers to talk on the phone. 
B)  He distorts the communication demands of his job. 
C)  He limits his oral communication and then tends to rationalize his behavior. 
D)  He relies on memos or letters. 
E)  He avoids face-to-face communication.

Question 15

Zeus Industries sells satellite television systems. In the past, the company has been highly successful, and the senior management has created special perks and lavish offices for themselves. Other employees do not have access to these perks, and their facilities are nondescript.

Recently, the company invested heavily in one of the many new technologies available. Employees tell senior management that this investment was the right choice, but sales keep decreasing. Some sales employees have also given incorrect information to suppliers, even though the company has held numerous intensive training sessions to keep sales personnel apprised of changes in the industry. The company has also received low customer service ratings from recent consumer surveys. These surveys indicate that customers are frustrated with the specialized technical knowledge necessary to operate their satellite systems.

-Brenda explains to new employees that ________ cultures, like China and Vietnam, rely heavily on nonverbal cues.

Accepted Answer

A)  low-content 
B)  high-content 
C)  neutral-content 
D)  low-context 
E)  high-context 
A)  low-content 
B)  high-content 
C)  neutral-content 
D)  low-context 
E)  high-context

Question 16

What is channel richness? Describe two forms of electronic communications and evaluate their channel richness levels.

Accepted Answer

Channels differ in their capacity to con

Question 17

In high-context cultures, enforceable contracts tend to be in writing and precisely worded.

Accepted Answer

A) True 
 B)False

Question 18

________ cultures rely heavily on nonverbal and subtle situational cues when communicating with others.

Accepted Answer

A)  High-context 
B)  Low-context 
C)  Neutral context 
D)  High-content 
E)  Low-content 
A)  High-context 
B)  Low-context 
C)  Neutral context 
D)  High-content 
E)  Low-content

Question 19

Which of the following is not a benefit of e-mail as a communications tool?

Accepted Answer

A)  E-mail messages can be quickly written, edited, and stored. 
B)  E-mail messages can be distributed to one person or thousands with a click of a mouse. 
C)  E-mail messages have less emotional content. 
D)  E-mail messages can be read at the recipient's convenience. 
E)  E-mail messages cost pennies to generate. 
A)  E-mail messages can be quickly written, edited, and stored. 
B)  E-mail messages can be distributed to one person or thousands with a click of a mouse. 
C)  E-mail messages have less emotional content. 
D)  E-mail messages can be read at the recipient's convenience. 
E)  E-mail messages cost pennies to generate.

Question 20

Ana is trying to finish an account analysis for a client, but she's missing data. She e-mails Claire in database administration to launch a query and get back to her. Claire quickly sends Ana the data that she needs. This is an example of ________ communication.

Accepted Answer

A)  motivation 
B)  control 
C)  information 
D)  emotion 
E)  reprimand 
A)  motivation 
B)  control 
C)  information 
D)  emotion 
E)  reprimand

Formal guidelines and authority hierarchies are examples of which function of communication?

A receiver who translates a sender's message is engaging in the process of ________.

Tannen's research indicates that men use talk to , while women use it to .

Which of the following is not a result of silence as a communication barrier?

In one study of the grapevine, it was found that only ________ percent of the executives participated by passing the information on to more than one other person.

Steven doesn't understand why Margarita isn't talking to him. He merely sent her an e-mail outlining what needs to be done to fix her project proposal. Which of the following e-mail limitations has Steven failed to understand?

Filtering is most likely to occur in organizations in which there are many vertical levels.

Which of the following was the principal concern regarding information security for the majority of business executives in one study?

Receivers in communication see and hear based on their needs, motivations, experience, background, and other personal characteristics. This is called ________.

Jessica needs to describe her vision for an important ad campaign to three of the new team members. Jessica should ________.

If Albert is apprehensive regarding oral communication, which of the following behaviors is the least likely to display?

What is channel richness? Describe two forms of electronic communications and evaluate their channel richness levels.

In high-context cultures, enforceable contracts tend to be in writing and precisely worded.

________ cultures rely heavily on nonverbal and subtle situational cues when communicating with others.

Which of the following is not a benefit of e-mail as a communications tool?

Ana is trying to finish an account analysis for a client, but she's missing data. She e-mails Claire in database administration to launch a query and get back to her. Claire quickly sends Ana the data that she needs. This is an example of ________ communication.

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 11: Communication

Formal guidelines and authority hierarchies are examples of which function of communication?

A receiver who translates a sender's message is engaging in the process of ________.

Tannen's research indicates that men use talk to ________, while women use it to ________.

Which of the following is not a result of silence as a communication barrier?

In one study of the grapevine, it was found that only ________ percent of the executives participated by passing the information on to more than one other person.

Steven doesn't understand why Margarita isn't talking to him. He merely sent her an e-mail outlining what needs to be done to fix her project proposal. Which of the following e-mail limitations has Steven failed to understand?

Filtering is most likely to occur in organizations in which there are many vertical levels.

Which of the following was the principal concern regarding information security for the majority of business executives in one study?

Receivers in communication see and hear based on their needs, motivations, experience, background, and other personal characteristics. This is called ________.

Jessica needs to describe her vision for an important ad campaign to three of the new team members. Jessica should ________.

If Albert is apprehensive regarding oral communication, which of the following behaviors is the least likely to display?

What is channel richness? Describe two forms of electronic communications and evaluate their channel richness levels.

In high-context cultures, enforceable contracts tend to be in writing and precisely worded.

________ cultures rely heavily on nonverbal and subtle situational cues when communicating with others.

Which of the following is not a benefit of e-mail as a communications tool?

Ana is trying to finish an account analysis for a client, but she's missing data. She e-mails Claire in database administration to launch a query and get back to her. Claire quickly sends Ana the data that she needs. This is an example of ________ communication.

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Tannen's research indicates that men use talk to , while women use it to .