Exam 18: Organizational Change and Stress Management

________ is when a person is faced with a challenge that is related to what that person wants to have or do, and he or she isn't sure exactly what the end result will be, but regardless of the outcome, it is perceived as important.

Your company, Johnson Farm Products, has decided to expand its traditional business serving farm owners in order to include home gardeners in its customer base. This change is not met with enthusiasm by the sales personnel who have had good long-term relationships with area farmers. You know that the change will be difficult if you cannot overcome the resistance of the sales personnel and obtain their cooperation. -You have decided to involve the sales personnel in planning for the change and in stocking appropriate new items to sell to gardeners. The method for overcoming resistance that you have chosen is ________.

List six interventions that change agents might consider using.

An idea champion in Germany will be more effective by ignoring budgets and procedures.

Discuss stress and the types of stress. Describe the potential sources of stress.

Describe the organizational factors that create stress and discuss how they compare to the factors of resistance to change. How are they similar and different? Are the methods for managing change useful for managing stress caused by organizational factors?

Jerry is feeling very stressed because his boss expects a project to be delivered to the client with a very unreasonable deadline. Jerry has to work nights and weekends to make the deadline. Jerry is feeling ________ stress.

Your company, Johnson Farm Products, has decided to expand its traditional business serving farm owners in order to include home gardeners in its customer base. This change is not met with enthusiasm by the sales personnel who have had good long-term relationships with area farmers. You know that the change will be difficult if you cannot overcome the resistance of the sales personnel and obtain their cooperation. -You have threatened to eliminate positions and even to close down the company if your employees don't change their attitudes. The method for overcoming resistance that you have chosen may be ________.

The organizational factors that cause stress include: task demands, role demands, and interpersonal demands.