Exam 18: Organizational Change and Stress Management

You have decided to use action research to manage a planned change in your department. You have carefully mapped out the five steps of the process. -In which stage do you share with employees what you have found and develop action plans?

________ is a change process based on systematic collection of data and selection of a change action based on what the analyzed data indicate.

Innovation is nurtured where there are slack resources.

Compare and contrast the AI strategy for managing change with the double-loop learning organization focused on creating change. How are they similar and different?

Despite your attempts to unfreeze the status quo at Mintz, your employees are still resistant to the relocation. According to Kotter's model, which of the following would most likely help to overcome this problem?

Which of the following is not an effective individual approach to handling stress?

The activities included in team building include all of the following except ________.

Process consultants work with the clients in jointly diagnosing what processes need improvement.

Appreciative inquiry refers to a change process based on systematic collection of data and then selection of a change action based on what the analyzed data indicates.

Retention forces are those that hinder movement from the existing equilibrium.

Sensitivity training emphasizes changing behavior through structured group interaction.

All of the following are steps in the process of action research except ________.

The ________ theory indicates that some stress stimulates the body into action, and people are able to perform well. However, too much stress causes a person to perform poorly.

Elaine is very good at what she does, but she is constantly stressed by internal deadlines to co-workers, obligatory meetings, and time lost in unrelated idle cubicle chatter. Today, after a meeting with her supervisor, she has been given more responsibility for her work, is able to set her own deadlines, decline attendance to various department meetings, and telecommute two days a week. Elaine's boss is using which of the following organizational strategies to reduce her stress?

Mintz's Motor Repair is moving its location to a larger community 100 miles away. Mintz would like for its mechanics to move with the company but realizes that there will be some hardships associated with the move. Mintz has decided to use Lewin's three-step model in order to make the change. -You counsel each employee individually, trying to lessen each person's fears about the move. This is an example of ________.

You should expect that long-time career executives will be proponents of change.

Risa has to work long hours and sometimes weekends, losing out on family time. Risa doesn't find her long hours overly stressful, but rather she sees it as her contribution to maintaining her family's equilibrium and well being, and bettering her children's future. In which country is Risa most likely employed?

The purpose of ________ is for an outside consultant to assist a client, usually a manager, to perceive, understand, and act upon process events with which the manager must deal.

Using covert influence to overcome resistance to change is called ________.

If an individual believes his/her income will be affected negatively by a particular change, resistance will increase.