Exam 18: Organizational Change and Stress Management

Mintz's Motor Repair is moving its location to a larger community 100 miles away. Mintz would like for its mechanics to move with the company but realizes that there will be some hardships associated with the move. Mintz has decided to use Lewin's three-step model in order to make the change. -As a manager in charge of the relocation effort, you are offering a $2,000 moving bonus for any employee who will go to the new location. In Lewin's terms, you are attempting to ________.

Which of the following is not an example of a hindrance stressor?

________ is a new idea applied to initiating or improving a product, process, or service.

________ is one way to achieve unfreezing of an organization's status quo.

Hubert is unclear about his duties on the new project and feels stressed with the role ambiguity. He has decided to simply put off the project and dedicate himself to other tasks. Which of the following best describes the effect of Hubert's stress?

Change activities that are ________ and goal oriented are termed planned change.

If individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called ________.

Provide an example of planned change and list two tactics that a change agent would be wise to apply when instituting a planned change.

________ encompasses a collection of planned-change interventions built on humanistic-democratic values that seek to improve organizational effectiveness and employee well-being.

Describe five of the seven tactics that change agents can use when dealing with resistance to change. Mention the advantages and drawbacks of each one.

Who developed a three-step model for change that included unfreezing, movement, and refreezing?

Appreciative inquiry is a collection of change techniques or interventions built on humanistic-democratic values.

Double-loop learning is an error correction process that relies on past routines and present policies.

Which one of the following is not listed as a tactic for dealing with resistance to change?

Since the restructuring, your division has had trouble filling the open positions with appropriate candidates. The selection processes used by human resources have not yet adjusted to the new criteria required for the restructured job positions. This problem is an example of which kind of resistance to change?

The step in the action research process where information is gathered about problems, concerns, and needed changes is known as the ________ stage.

What is action research?

Darg's team just had a research breakthrough. They'll need several more thousands of dollars to complete the project, but today Darg has called a series of meetings in which he's promoting the significance of the new discovery, explaining the economic benefits that will result from the final project, and answering questions. Darg is a(n) ________ within his company.

Cooptation is a form of both manipulation and participation.

An example of change in competition is ________.