Exam 18: Organizational Change and Stress Management

Who built upon the three-step model to create a more detailed approach for implementing change?

Which of the following is considered a benefit of action research for an organization?

The application of direct threats or force upon resisters is called ________.

The de-emphasis of hierarchical authority and control in organizational development is referred to as ________.

________ involves correcting errors using past routines and present policies.

A paper sales company designs and offers a new method of purchasing and shipping commercial quantities of paper through their Web site, versus contacting their sales representative. This is an example of ________.

Organizationally supported programs that focus on the employee's total physical and mental condition are called ________ programs.

Which tactic for overcoming resistance to change basically assumes that the source of resistance lies in misinformation?

Paul is miserable and stressed with the new corporate reorganization. He now reports to a foreign office that has usurped many of his responsibilities, including the contract labor for his projects, therefore he's working with less qualified and new contractors with whom he doesn't have a relationship. However, the managers of the other departments find themselves in the same boat and everyday they are able to laugh over lunch about their new managerial impotence. ________ is helping Paul handle his stress.

Political uncertainties, economic uncertainties, and technological change are examples of which category of potential sources of stress?

A person's basic disposition is a major private factor that influences stress.

The objectives of survey feedback are to provide subjects with increased awareness of their own behavior and how others see them.

Which tactic to overcome resistance to change is a relatively easy way to gain the support of adversaries, but may backfire if the targets become aware of the tactic?

Managers who have spent their entire careers with an organization and are high in the hierarchy are ________.

An example of change in the nature of the work force is an increase in ________.

Rather than looking for problems, ________ seeks to identify the unique qualities and special strengths of an organization, which can then be built upon to improve performance.

Your supervisor has restructured the jobs within your division and some of your colleagues are not pleased. Don is concerned that he will not be able to perform the new tasks. Since he is paid by the amount he produces, his pay might be reduced. Tony is afraid that his job may be in jeopardy and he may be laid off. Doug dislikes uncertainty and has developed a negative attitude. -The source of Doug's resistance is ________.

Which of the following is not a source of individual resistance to change?

Your company, Johnson Farm Products, has decided to expand its traditional business serving farm owners in order to include home gardeners in its customer base. This change is not met with enthusiasm by the sales personnel who have had good long-term relationships with area farmers. You know that the change will be difficult if you cannot overcome the resistance of the sales personnel and obtain their cooperation. -You have brought in the local extension agent to explain demographics and the changing nature of the area in which you live. The method for overcoming resistance that you have chosen is ________.

________ are persons who act as catalysts and assume the responsibility for managing change activities.