Question 1

List the six specific forces for change.

Accepted Answer

The six specific forces for change are:

Question 2

Your supervisor has restructured the jobs within your division and some of your colleagues are not pleased. Don is concerned that he will not be able to perform the new tasks. Since he is paid by the amount he produces, his pay might be reduced. Tony is afraid that his job may be in jeopardy and he may be laid off. Doug dislikes uncertainty and has developed a negative attitude.

-The source of Don's resistance is ________.

Accepted Answer

A)  habit 
B)  economic 
C)  security 
D)  structural inertia 
E)  none of the above 
A)  habit 
B)  economic 
C)  security 
D)  structural inertia 
E)  none of the above

Question 3

Managing resistance to change that is ________ is extremely challenging.

Accepted Answer

A)  passive 
B)  resolute 
C)  deferred 
D)  explicit 
E)  overt 
A)  passive 
B)  resolute 
C)  deferred 
D)  explicit 
E)  overt

Question 4

Which of the following is a characteristic of a learning organization? Its employees ________.

Accepted Answer

A)  have standard ways of doing their jobs 
B)  pursue projects of interest 
C)  focus on breaking down barriers created by hierarchical levels 
D)  think in terms of independent relationships 
E)  have high levels of technical knowledge 
A)  have standard ways of doing their jobs 
B)  pursue projects of interest 
C)  focus on breaking down barriers created by hierarchical levels 
D)  think in terms of independent relationships 
E)  have high levels of technical knowledge

Question 5

Errors that are corrected by modifying the organization's objectives, policies, and standard routines are part of ________.

Accepted Answer

A)  single-loop learning 
B)  double-loop learning 
C)  process reengineering 
D)  the continuous improvement process 
E)  tertiary continuance 
A)  single-loop learning 
B)  double-loop learning 
C)  process reengineering 
D)  the continuous improvement process 
E)  tertiary continuance

Question 6

Idea champions display characteristics associated with transformational leadership.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is not an organizational factor related to stress?

Accepted Answer

A)  economic conditions 
B)  task demands 
C)  role demands 
D)  interpersonal demands 
E)  none of the above 
A)  economic conditions 
B)  task demands 
C)  role demands 
D)  interpersonal demands 
E)  none of the above

Question 8

You have decided to use action research to manage a planned change in your department. You have carefully mapped out the five steps of the process.
-You ask questions and interview your employees in which step of the process?

Accepted Answer

A)  action 
B)  diagnosis 
C)  evaluation 
D)  feedback 
E)  analysis 
A)  action 
B)  diagnosis 
C)  evaluation 
D)  feedback 
E)  analysis

Question 9

Which of the following isnot a primary force for change in organizations?

Accepted Answer

A)  technology 
B)  economic shocks 
C)  decreasing skill sets 
D)  social trends 
E)  the nature of the workforce 
A)  technology 
B)  economic shocks 
C)  decreasing skill sets 
D)  social trends 
E)  the nature of the workforce

Question 10

An example of a source of individual resistance to change is ________.

Accepted Answer

A)  inertia 
B)  structural inertia 
C)  a habit 
D)  threat to expertise 
E)  a policy conflict 
A)  inertia 
B)  structural inertia 
C)  a habit 
D)  threat to expertise 
E)  a policy conflict

Question 11

It is easiest for management to deal with resistance when it is ________.

Accepted Answer

A)  covert 
B)  deferred 
C)  passive 
D)  implicit 
E)  overt 
A)  covert 
B)  deferred 
C)  passive 
D)  implicit 
E)  overt

Question 12

One of Verl's department employee's was severely injured on the job. Verl has called in psychological counselors to talk to the other employees, and scheduled a series of safety trainings for the department to be completed by the end of the week. He has also asked the HR personnel to talk to the department about the disability insurance that the company offers and make sure that his employees know what is available. Verl is using ________ to help cope with the stress caused by his employee's injury.

Accepted Answer

A)  demands 
B)  technology 
C)  resources 
D)  innovation 
E)  appreciative inquiry 
A)  demands 
B)  technology 
C)  resources 
D)  innovation 
E)  appreciative inquiry

Question 13

Which of the following isnot a method managers use to foster a learning organization?

Accepted Answer

A)  Establish a strategy. 
B)  Redesign the organization's structure. 
C)  Increase departmental boundaries. 
D)  Reshape the organization's culture. 
E)  Encourage functional conflict. 
A)  Establish a strategy. 
B)  Redesign the organization's structure. 
C)  Increase departmental boundaries. 
D)  Reshape the organization's culture. 
E)  Encourage functional conflict.

Question 14

What are the five steps of the action research process?

Accepted Answer

The process of action research consists

Question 15

TNT Net is a company that you have established within the computer industry, where innovations are common. Your employees are highly trained, well educated, and hard working. They are under a great deal of stress and TNT Net is concerned that productivity and job satisfaction will decline.
-The technological change that employees are dealing with is a(n) ________ stress-producing factor.

Accepted Answer

A)  organizational 
B)  environmental 
C)  individual 
D)  industrial 
E)  none of the above 
A)  organizational 
B)  environmental 
C)  individual 
D)  industrial 
E)  none of the above

Question 16

Discuss some of the psychological consequences of stress and describe some of the individual approaches to managing stress.

Accepted Answer

Stress can cause dissatisfaction. Job-re

Question 17

TNT Net is a company that you have established within the computer industry, where innovations are common. Your employees are highly trained, well educated, and hard working. They are under a great deal of stress and TNT Net is concerned that productivity and job satisfaction will decline.
-One of your employees is very stressed out as a result of being asked to assume too many roles in his job. This source of stress is ________.

Accepted Answer

A)  organizational 
B)  environmental 
C)  individual 
D)  industrial 
E)  none of the above 
A)  organizational 
B)  environmental 
C)  individual 
D)  industrial 
E)  none of the above

Question 18

Which of the following is not an organizational aspect that leads to innovation?

Accepted Answer

A)  organic structure 
B)  long tenured management 
C)  slack amount of resources 
D)  high interunit communication 
E)  rewards absence of failures 
A)  organic structure 
B)  long tenured management 
C)  slack amount of resources 
D)  high interunit communication 
E)  rewards absence of failures

Question 19

Explain the three consequences of stress.

Accepted Answer

a) Physiological Symptoms. Most of the e

Question 20

Raymond is dealing with impending layoffs at work. Yesterday at the pharmacy he measured his blood pressure and it was high. He also notices that when he thinks about the future his heart rate accelerates. Raymond is demonstrating ________ symptoms of his stress.

Accepted Answer

A)  psychological 
B)  physiological 
C)  behavioral 
D)  personal 
E)  reactive 
A)  psychological 
B)  physiological 
C)  behavioral 
D)  personal 
E)  reactive

List the six specific forces for change.

Managing resistance to change that is ________ is extremely challenging.

Which of the following is a characteristic of a learning organization? Its employees ________.

Errors that are corrected by modifying the organization's objectives, policies, and standard routines are part of ________.

Idea champions display characteristics associated with transformational leadership.

Which of the following is not an organizational factor related to stress?

You have decided to use action research to manage a planned change in your department. You have carefully mapped out the five steps of the process. -You ask questions and interview your employees in which step of the process?

Which of the following isnot a primary force for change in organizations?

An example of a source of individual resistance to change is ________.

It is easiest for management to deal with resistance when it is ________.

Which of the following isnot a method managers use to foster a learning organization?

What are the five steps of the action research process?

Discuss some of the psychological consequences of stress and describe some of the individual approaches to managing stress.

Which of the following is not an organizational aspect that leads to innovation?

Explain the three consequences of stress.

Raymond is dealing with impending layoffs at work. Yesterday at the pharmacy he measured his blood pressure and it was high. He also notices that when he thinks about the future his heart rate accelerates. Raymond is demonstrating ________ symptoms of his stress.

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Filters

Exam 18: Organizational Change and Stress Management

List the six specific forces for change.

Managing resistance to change that is ________ is extremely challenging.

Which of the following is a characteristic of a learning organization? Its employees ________.

Errors that are corrected by modifying the organization's objectives, policies, and standard routines are part of ________.

Idea champions display characteristics associated with transformational leadership.

Which of the following is not an organizational factor related to stress?

You have decided to use action research to manage a planned change in your department. You have carefully mapped out the five steps of the process. -You ask questions and interview your employees in which step of the process?

Which of the following isnot a primary force for change in organizations?

An example of a source of individual resistance to change is ________.

It is easiest for management to deal with resistance when it is ________.

Which of the following isnot a method managers use to foster a learning organization?

What are the five steps of the action research process?

Discuss some of the psychological consequences of stress and describe some of the individual approaches to managing stress.

Which of the following is not an organizational aspect that leads to innovation?

Explain the three consequences of stress.

Raymond is dealing with impending layoffs at work. Yesterday at the pharmacy he measured his blood pressure and it was high. He also notices that when he thinks about the future his heart rate accelerates. Raymond is demonstrating ________ symptoms of his stress.

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Filters