Exam 5: Design of Goods and Services

Group technology requires that:

Which of the following documents lists the operations necessary to produce the component with the material specified in the bill of material?

How does configuration management manifest itself when you ask for service on your automobile?

Identify the methods of service design that can increase service efficiency and limit customer interaction.

________ reviews successful products for improvement during the production process.

Regal Marine's use of ________ has reduced product development time and reduced problems with tooling and production.

A company producing apps for a social networking site is deciding which path to pursue.The first is to create an app that has universal appeal but faces a crowded market.This app,A,would have sales of 100,000 copies at $1 each under ideal conditions,but under tough conditions would have sales of only 60,000 copies at $.80 each.The other app,B,would have sales of 500,000 units at $.50 each under ideal conditions but sales would be reduced to 10,000 units at $.50 each under tough conditions.If ideal and rough conditions occur with the same frequency,which app should the company produce? Note: both apps cost the same amount to develop.

________ is used to rank a company's products to determine which products represent the best use of the firm's resources,or,perhaps,to determine which products are to be eliminated.

Within PCN analysis,a(n)________ is a sequence of steps that accomplishes an identifiable purpose (of providing value to process participants).

Which of the following shows in schematic form how a product is assembled?

What is a product-by-value analysis,and what type of decisions does it help managers make?

________ provides a format allowing the electronic transmittal of three-dimensional data.

What is time-based competition?

Operations managers must be able to anticipate changes in which of the following?

Provide some examples of recent product changes,i.e.new products that are replacing older ones.

An exploded view of the product is a(n)________.

A restaurant kitchen contains a wall poster that shows,for each sandwich on the menu,a sketch of the ingredients and how they are arranged to make the sandwich.This is an example of a(n):

The ________ is a part of the quality function deployment process that utilizes a planning matrix to relate customer "wants" to "how" the firm is going to meet those "wants."

Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers.This process is known as:

The dimensions,tolerances,materials,and finishes of a component are typically shown on a(n):