Question 1

Value analysis takes place:

Accepted Answer

A) when the product is selected and designed. 
B) during the initial stages of production when something needs to be done to assure product success. 
C) when the product is first conceived. 
D) during the production process when it is clear that the new product is a success. 
E) when the product cost is very low. 
A) when the product is selected and designed. 
B) during the initial stages of production when something needs to be done to assure product success. 
C) when the product is first conceived. 
D) during the production process when it is clear that the new product is a success. 
E) when the product cost is very low.

Question 2

When should product strategy focus on forecasting capacity requirements?

Accepted Answer

A) at the introduction stage of the product life cycle 
B) at the growth stage of the product life cycle 
C) at the maturity stage of the product life cycle 
D) at the decline stage of the product life cycle 
E) at the saturation stage of the product life cycle 
A) at the introduction stage of the product life cycle 
B) at the growth stage of the product life cycle 
C) at the maturity stage of the product life cycle 
D) at the decline stage of the product life cycle 
E) at the saturation stage of the product life cycle

Question 3

"With respect to the product decision,managers must be able to accept risk and tolerate failure." Comment on why this is a necessary hazard in making new product decisions,given all the powerful tools and carefully built systems that support that decision.

Accepted Answer

The vast majority of new produ

Question 4

In the maturity stage of the product life cycle,operations managers will be particularly concerned with adding capacity or enhancing existing capacity to accommodate the increase in product demand.

Accepted Answer

A) True 
 B)False

Question 5

The role of decision trees in product design is to:

Accepted Answer

A) rank products in descending order of their dollar contribution to the firm. 
B) better understand the customers' wants. 
C) calculate the expected value of each course of action. 
D) calculate the value of quality function deployment. 
E) calculate the value of the moment of truth. 
A) rank products in descending order of their dollar contribution to the firm. 
B) better understand the customers' wants. 
C) calculate the expected value of each course of action. 
D) calculate the value of quality function deployment. 
E) calculate the value of the moment of truth.

Question 6

According to PCN analysis,the consumer's process domain typically includes the set of activities at the beginning of the process chain.

Accepted Answer

A) True 
 B)False

Question 7

A graphic technique for defining the relationship between customer desires and product (or service)is:

Accepted Answer

A) product lifecycle management. 
B) the house of quality. 
C) the moment of truth. 
D) the assembly drawing. 
E) modular design. 
A) product lifecycle management. 
B) the house of quality. 
C) the moment of truth. 
D) the assembly drawing. 
E) modular design.

Question 8

According to PCN analysis,firms intending to provide a value offering that focuses on customization should be positioned more toward the consumer's process domain.

Accepted Answer

A) True 
 B)False

Question 9

Boeing's 737 airplane and Hewlett-Packard's printer business are examples of using enhancements and migrations of existing products to build on a ________.

Accepted Answer

A) product template 
B) product pulpit 
C) product platform 
D) product dais 
E) product foundation 
A) product template 
B) product pulpit 
C) product platform 
D) product dais 
E) product foundation

Question 10

Is it possible for a product's life cycle stage to affect its product strategy? In particular,describe how one product in growth and another in maturity might have different product strategies.

Accepted Answer

There is no reason for the strategy to b

Question 11

Identify the 7 steps involved in building the house of quality.

Accepted Answer

(1)Identify customer wants.(2)Identify h

Question 12

________ is a process for determining customer requirements and translating them into attributes that each functional area can understand and act upon.

Accepted Answer

Quality fu

Question 13

Robust design ensures that small variations in production or assembly do not adversely affect the product.

Accepted Answer

A) True 
 B)False

Question 14

According to PCN analysis,which process region includes process steps in which one participant is acting on another participant's resources,such as their information,materials,or technologies?

Accepted Answer

A) independent processing 
B) surrogate interaction 
C) direct interaction 
D) resource processing 
E) process domain interaction 
A) independent processing 
B) surrogate interaction 
C) direct interaction 
D) resource processing 
E) process domain interaction

Question 15

The "make-or-buy" decision distinguishes between what an organization chooses to produce and what it chooses to purchase from suppliers.

Accepted Answer

A) True 
 B)False

Question 16

According to PCN analysis,service operations exist only within the area(s)of:

Accepted Answer

A) independent processing. 
B) independent processing and surrogate interaction. 
C) independent processing and direct interaction. 
D) surrogate interaction and direct interaction. 
E) independent processing,surrogate interaction,and direct interaction. 
A) independent processing. 
B) independent processing and surrogate interaction. 
C) independent processing and direct interaction. 
D) surrogate interaction and direct interaction. 
E) independent processing,surrogate interaction,and direct interaction.

Question 17

The Japanese method of organizing for product design features:

Accepted Answer

A) teams. 
B) product managers (champions). 
C) distinct departments with assigned tasks. 
D) a single organization without subdivision or individual teams. 
E) none of the above. 
A) teams. 
B) product managers (champions). 
C) distinct departments with assigned tasks. 
D) a single organization without subdivision or individual teams. 
E) none of the above.

Question 18

At which stage of the product life cycle is product strategy likely to focus on improved cost control?

Accepted Answer

A) introduction 
B) growth 
C) maturity 
D) saturation 
E) inflation 
A) introduction 
B) growth 
C) maturity 
D) saturation 
E) inflation

Question 19

A route sheet provides a(n):

Accepted Answer

A) exploded view of the product. 
B) instruction to make a given quantity of a particular item. 
C) schematic showing how the product is assembled. 
D) sequence of operations necessary to produce the component. 
E) set of detailed instructions about how to perform a task. 
A) exploded view of the product. 
B) instruction to make a given quantity of a particular item. 
C) schematic showing how the product is assembled. 
D) sequence of operations necessary to produce the component. 
E) set of detailed instructions about how to perform a task.

Question 20

Regal Marine:

Accepted Answer

A) no longer builds boats with any wooden parts. 
B) has replaced all human labor with robots. 
C) treats the product design decision as critical to its success. 
D) gets its competitive advantage by being the low-cost producer of boats designed by others. 
E) designs several new boats each year,but contracts other firms for their manufacture. 
A) no longer builds boats with any wooden parts. 
B) has replaced all human labor with robots. 
C) treats the product design decision as critical to its success. 
D) gets its competitive advantage by being the low-cost producer of boats designed by others. 
E) designs several new boats each year,but contracts other firms for their manufacture.

Exam 5: Design of Goods and Services

Value analysis takes place:

When should product strategy focus on forecasting capacity requirements?

"With respect to the product decision,managers must be able to accept risk and tolerate failure." Comment on why this is a necessary hazard in making new product decisions,given all the powerful tools and carefully built systems that support that decision.

In the maturity stage of the product life cycle,operations managers will be particularly concerned with adding capacity or enhancing existing capacity to accommodate the increase in product demand.

The role of decision trees in product design is to:

According to PCN analysis,the consumer's process domain typically includes the set of activities at the beginning of the process chain.

A graphic technique for defining the relationship between customer desires and product (or service)is:

According to PCN analysis,firms intending to provide a value offering that focuses on customization should be positioned more toward the consumer's process domain.

Boeing's 737 airplane and Hewlett-Packard's printer business are examples of using enhancements and migrations of existing products to build on a ________.

Is it possible for a product's life cycle stage to affect its product strategy? In particular,describe how one product in growth and another in maturity might have different product strategies.

Identify the 7 steps involved in building the house of quality.

________ is a process for determining customer requirements and translating them into attributes that each functional area can understand and act upon.

Robust design ensures that small variations in production or assembly do not adversely affect the product.

According to PCN analysis,which process region includes process steps in which one participant is acting on another participant's resources,such as their information,materials,or technologies?

The "make-or-buy" decision distinguishes between what an organization chooses to produce and what it chooses to purchase from suppliers.

According to PCN analysis,service operations exist only within the area(s)of:

The Japanese method of organizing for product design features:

At which stage of the product life cycle is product strategy likely to focus on improved cost control?

A route sheet provides a(n):

Regal Marine:

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters