Question 1

Kanbans and andons are both elements of the visual workplace,because they are visual signals that replace printouts and paperwork.

Accepted Answer

A) True 
 B)False

Question 2

________ divide(s)manual work into small basic elements that have established and widely accepted times.

Accepted Answer

Predetermi

Question 3

Management and labor share the labor cost reductions in which of these compensation schemes?

Accepted Answer

A) bonus system 
B) quota system 
C) Gilbreth plan 
D) Scanlon plan 
E) measured day work plan 
A) bonus system 
B) quota system 
C) Gilbreth plan 
D) Scanlon plan 
E) measured day work plan

Question 4

If a manager conducting a time study needed an accuracy of ±0.1 minutes,rather than ±0.2 minutes,the adequate sample size would have to be twice as large.

Accepted Answer

A) True 
 B)False

Question 5

A manufacturing plant is trying to determine standard production per day for an incentive program.Suppose that the incentive program will pay $1 per unit produced above standard rates.A worker is timed at an average of 280 seconds per unit,with a performance rating of 105%.The plant has an allowance factor of 13%.If the worker later produces 100 units in an 8 hour shift,how much would he receive under the incentive plan?

Accepted Answer

Standard time = (Average observed time ×

Question 6

What is a technique for estimating the percent of time a worker spends on various tasks?

Accepted Answer

A) stopwatch time study 
B) simultaneous motion study 
C) work sampling 
D) standard elemental (historical)times 
E) predetermined (published)time standards 
A) stopwatch time study 
B) simultaneous motion study 
C) work sampling 
D) standard elemental (historical)times 
E) predetermined (published)time standards

Question 7

Often called human factors,the study of work is known as ________.

Accepted Answer

The answer of Often called human factors,the study of work...

Question 8

Which of the following best describes mutual commitment in an organization?

Accepted Answer

A) an instance in which management is committed to the employees and the employees are committed to management 
B) both management and the employees are committed to the same objective 
C) both management and the employees are committed,but to different objectives 
D) management obtains the commitment of the employees to a stated objective 
E) both management and the employees can rely on each other 
A) an instance in which management is committed to the employees and the employees are committed to management 
B) both management and the employees are committed to the same objective 
C) both management and the employees are committed,but to different objectives 
D) management obtains the commitment of the employees to a stated objective 
E) both management and the employees can rely on each other

Question 9

An enlarged job has more responsibility than the same job enriched.

Accepted Answer

A) True 
 B)False

Question 10

The allowances that convert normal time to standard time have three components: personal time allowances,delay allowances,and fatigue allowances.

Accepted Answer

A) True 
 B)False

Question 11

What is quality of work life? What is its relation to a firm's human resource strategy?

Accepted Answer

Quality of work life means a job that is

Question 12

Suppose that the allowance factor for a job is 0.10,and the normal time is 5 hours.What is the standard time?

Accepted Answer

A) 5.6 hours 
B) 50.0 hours 
C) 4.9 hours 
D) 5.1 hours 
E) 4.5 hours 
A) 5.6 hours 
B) 50.0 hours 
C) 4.9 hours 
D) 5.1 hours 
E) 4.5 hours

Question 13

The purpose of labor standards is to accurately define the skills required to complete a job.

Accepted Answer

A) True 
 B)False

Question 14

What are operations charts used for?

Accepted Answer

Operations charts are used to

Question 15

Which of the following statements regarding incentive systems is FALSE?

Accepted Answer

A) Bonuses are often used at the executive levels. 
B) About half of all American manufacturing firms use productivity incentives. 
C) Profit-sharing systems provide some part of the profit for distribution to employees. 
D) The Scanlon plan is based on individual productivity. 
E) Increasing use of cross-training has led to increasing use of knowledge-based pay systems. 
A) Bonuses are often used at the executive levels. 
B) About half of all American manufacturing firms use productivity incentives. 
C) Profit-sharing systems provide some part of the profit for distribution to employees. 
D) The Scanlon plan is based on individual productivity. 
E) Increasing use of cross-training has led to increasing use of knowledge-based pay systems.

Question 16

Which of the following terms implies an increase in responsibility and control in the vertical direction?

Accepted Answer

A) job rotation 
B) job enrichment 
C) job re-design 
D) job enlargement 
E) job satisfaction 
A) job rotation 
B) job enrichment 
C) job re-design 
D) job enlargement 
E) job satisfaction

Question 17

Suppose that a time study analyst takes a sample of size 60 observations.The process mean is 100 seconds,and the standard deviation is 3 seconds.If the max error can be no more than ± 1 second,how confident can the analyst be in the results?

Accepted Answer

Apply equation n = (zs/e)2 to

Question 18

Job expansion can lead to increased labor cost because of the extra workers hired in the expansion.

Accepted Answer

A) True 
 B)False

Question 19

Which of Hackman and Oldham's five job characteristics refers to providing a worker a say in the work methods that he/she wishes to utilize?

Accepted Answer

A) skill variety 
B) job identity 
C) job significance 
D) feedback 
E) autonomy 
A) skill variety 
B) job identity 
C) job significance 
D) feedback 
E) autonomy

Question 20

Mutual trust is:

Accepted Answer

A) when employees have gained the trust of management. 
B) reflected in reasonable,documented employment policies that are honestly and equitably implemented to the satisfaction of both management and employee. 
C) when management has gained the trust of the employees. 
D) when management recognizes that the employees are competent,motivated people both able and willing to perform at the level required to produce a quality product. 
E) when management and the employees both agree on common objectives. 
A) when employees have gained the trust of management. 
B) reflected in reasonable,documented employment policies that are honestly and equitably implemented to the satisfaction of both management and employee. 
C) when management has gained the trust of the employees. 
D) when management recognizes that the employees are competent,motivated people both able and willing to perform at the level required to produce a quality product. 
E) when management and the employees both agree on common objectives.

Exam 10: Human Resources,job Design,and Work Measurement

Kanbans and andons are both elements of the visual workplace,because they are visual signals that replace printouts and paperwork.

________ divide(s)manual work into small basic elements that have established and widely accepted times.

Management and labor share the labor cost reductions in which of these compensation schemes?

If a manager conducting a time study needed an accuracy of ±0.1 minutes,rather than ±0.2 minutes,the adequate sample size would have to be twice as large.

What is a technique for estimating the percent of time a worker spends on various tasks?

Often called human factors,the study of work is known as ________.

Which of the following best describes mutual commitment in an organization?

An enlarged job has more responsibility than the same job enriched.

The allowances that convert normal time to standard time have three components: personal time allowances,delay allowances,and fatigue allowances.

What is quality of work life? What is its relation to a firm's human resource strategy?

Suppose that the allowance factor for a job is 0.10,and the normal time is 5 hours.What is the standard time?

The purpose of labor standards is to accurately define the skills required to complete a job.

What are operations charts used for?

Which of the following statements regarding incentive systems is FALSE?

Which of the following terms implies an increase in responsibility and control in the vertical direction?

Suppose that a time study analyst takes a sample of size 60 observations.The process mean is 100 seconds,and the standard deviation is 3 seconds.If the max error can be no more than ± 1 second,how confident can the analyst be in the results?

Job expansion can lead to increased labor cost because of the extra workers hired in the expansion.

Which of Hackman and Oldham's five job characteristics refers to providing a worker a say in the work methods that he/she wishes to utilize?

Mutual trust is:

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