Question 1

Managers using reinforcement theory to motivate employees should ignore, not punish, undesirable behavior.

Accepted Answer

A) True 
 B)False

Question 2

In the job characteristics model, task significance refers to the degree to which a job requires completion of a whole and identifiable piece of work.

Accepted Answer

A) True 
 B)False

Question 3

The use of employee recognition programs as motivational tools is consistent with the ________ theory.

Accepted Answer

A)  hierarchy of needs 
B)  reinforcement 
C)  three-factor 
D)  expectancy 
A)  hierarchy of needs 
B)  reinforcement 
C)  three-factor 
D)  expectancy

Question 4

More than the other motivational theories, Maslow's hierarchy of needs has universal application.

Accepted Answer

A) True 
 B)False

Question 5

________ refers to the horizontal expansion of a job by increasing the number of different tasks required in a job and the frequency with which those tasks are repeated.

Accepted Answer

A)  Job enrichment 
B)  Job scope 
C)  Job enlargement 
D)  Job depth 
A)  Job enrichment 
B)  Job scope 
C)  Job enlargement 
D)  Job depth

Question 6

According to the three-needs theory, the need for ________ is the desire for friendly and close interpersonal relationships.

Accepted Answer

A)  belonging 
B)  affiliation 
C)  affection 
D)  achievement 
A)  belonging 
B)  affiliation 
C)  affection 
D)  achievement

Question 7

Goal-setting theory says that ________.

Accepted Answer

A)  goals should be loosely defined and moderately challenging to maximize motivation 
B)  a generalized goal of "do your best" is likely to be most effective in ensuring high performance 
C)  difficult goals, when accepted, result in higher performance than do easy goals 
D)  to be effective, goals set should be easily achievable for the top performers 
A)  goals should be loosely defined and moderately challenging to maximize motivation 
B)  a generalized goal of "do your best" is likely to be most effective in ensuring high performance 
C)  difficult goals, when accepted, result in higher performance than do easy goals 
D)  to be effective, goals set should be easily achievable for the top performers

Question 8

Temporary workers are often motivated by ________.

Accepted Answer

A)  autonomy in their work and flexibility in their schedules 
B)  the opportunity to become regular, full-time employees 
C)  the ability to change assignments frequently 
D)  recognition and responsibility 
A)  autonomy in their work and flexibility in their schedules 
B)  the opportunity to become regular, full-time employees 
C)  the ability to change assignments frequently 
D)  recognition and responsibility

Question 9

In the job characteristics model, the dimension of ________ refers to the degree to which a job provides substantial freedom, independence, and discretion to the individual in scheduling the work and determining the procedures to be used in carrying it out.

Accepted Answer

A)  task significance 
B)  autonomy 
C)  task identity 
D)  skill variety 
A)  task significance 
B)  autonomy 
C)  task identity 
D)  skill variety

Question 10

McGregor's Theory Y assumes that employees ________.

Accepted Answer

A)  have little ambition 
B)  want to avoid responsibility 
C)  enjoy work 
D)  need to be closely controlled to work effectively 
A)  have little ambition 
B)  want to avoid responsibility 
C)  enjoy work 
D)  need to be closely controlled to work effectively

Question 11

________ is a motivational approach in which an organization's financial statements are shared with all employees.

Accepted Answer

A)  Pay-for-performance 
B)  Self-determination approach 
C)  Open-book management 
D)  I-Change model 
A)  Pay-for-performance 
B)  Self-determination approach 
C)  Open-book management 
D)  I-Change model

Question 12

Marlin, a physicist in a large corporation, has been asked by his professional association to present a scientific paper at the national convention. This type of recognition will help Marlin fulfill his ________ needs.

Accepted Answer

A)  psychological 
B)  esteem 
C)  self-actualization 
D)  social 
A)  psychological 
B)  esteem 
C)  self-actualization 
D)  social

Question 13

To help her new supervisors remember the concept of reinforcement theory, Carol told them to remember this: ________.

Accepted Answer

A)  What gets measured gets monitored 
B)  What gets rewarded gets repeated 
C)  Whatever can go wrong, will 
D)  No good deed goes unpunished 
A)  What gets measured gets monitored 
B)  What gets rewarded gets repeated 
C)  Whatever can go wrong, will 
D)  No good deed goes unpunished

Question 14

At his last performance evaluation, Elliott agreed to earn 20 continuing education credits before his next annual review. Ten months later, he still has not earned any. From this lack of action, we can infer that ________.

Accepted Answer

A)  Elliott works in a low uncertainty avoidance culture 
B)  Elliott is low in self-efficacy 
C)  Elliott's manager is a Theory Y manager 
D)  Elliott was not committed to the goal 
A)  Elliott works in a low uncertainty avoidance culture 
B)  Elliott is low in self-efficacy 
C)  Elliott's manager is a Theory Y manager 
D)  Elliott was not committed to the goal

Question 15

An enriched job allows workers to do an entire activity with increased freedom, independence, and responsibility.

Accepted Answer

A) True 
 B)False

Question 16

Herzberg called the factors that create job dissatisfaction ________ factors; when these factors are adequate, people won't be dissatisfied, but they won't be satisfied either.

Accepted Answer

A)  intrinsic 
B)  hygiene 
C)  motivating 
D)  dissatisfiers 
A)  intrinsic 
B)  hygiene 
C)  motivating 
D)  dissatisfiers

Question 17

In the job characteristics model, the dimension of ________ refers to the degree to which doing work activities required by a job results in an individual obtaining direct and clear information about the effectiveness of his or her performance.

Accepted Answer

A)  task significance 
B)  feedback 
C)  task identity 
D)  autonomy 
A)  task significance 
B)  feedback 
C)  task identity 
D)  autonomy

Question 18

Research indicates that the desire to be treated with respect is important to almost all workers, regardless of national culture.

Accepted Answer

A) True 
 B)False

Question 19

According to Maslow's hierarchy of needs theory, a person's needs for growth, achieving one's potential, and self-fulfillment constitute his or her ________ needs.

Accepted Answer

A)  psychological 
B)  esteem 
C)  social 
D)  self-actualization 
A)  psychological 
B)  esteem 
C)  social 
D)  self-actualization

Question 20

The ________ element in the definition of motivation is a measure of intensity, drive, and vigor.

Accepted Answer

A)  persistence 
B)  effort 
C)  energy 
D)  direction 
A)  persistence 
B)  effort 
C)  energy 
D)  direction

Managers using reinforcement theory to motivate employees should ignore, not punish, undesirable behavior.

In the job characteristics model, task significance refers to the degree to which a job requires completion of a whole and identifiable piece of work.

The use of employee recognition programs as motivational tools is consistent with the ________ theory.

More than the other motivational theories, Maslow's hierarchy of needs has universal application.

________ refers to the horizontal expansion of a job by increasing the number of different tasks required in a job and the frequency with which those tasks are repeated.

According to the three-needs theory, the need for ________ is the desire for friendly and close interpersonal relationships.

Goal-setting theory says that ________.

Temporary workers are often motivated by ________.

In the job characteristics model, the dimension of ________ refers to the degree to which a job provides substantial freedom, independence, and discretion to the individual in scheduling the work and determining the procedures to be used in carrying it out.

McGregor's Theory Y assumes that employees ________.

________ is a motivational approach in which an organization's financial statements are shared with all employees.

Marlin, a physicist in a large corporation, has been asked by his professional association to present a scientific paper at the national convention. This type of recognition will help Marlin fulfill his ________ needs.

To help her new supervisors remember the concept of reinforcement theory, Carol told them to remember this: ________.

At his last performance evaluation, Elliott agreed to earn 20 continuing education credits before his next annual review. Ten months later, he still has not earned any. From this lack of action, we can infer that ________.

An enriched job allows workers to do an entire activity with increased freedom, independence, and responsibility.

Herzberg called the factors that create job dissatisfaction ________ factors; when these factors are adequate, people won't be dissatisfied, but they won't be satisfied either.

In the job characteristics model, the dimension of ________ refers to the degree to which doing work activities required by a job results in an individual obtaining direct and clear information about the effectiveness of his or her performance.

Research indicates that the desire to be treated with respect is important to almost all workers, regardless of national culture.

According to Maslow's hierarchy of needs theory, a person's needs for growth, achieving one's potential, and self-fulfillment constitute his or her ________ needs.

The ________ element in the definition of motivation is a measure of intensity, drive, and vigor.

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Being an Effective Leader

Monitoring and Controlling

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Exam 16: Motivating Employees

Managers using reinforcement theory to motivate employees should ignore, not punish, undesirable behavior.

In the job characteristics model, task significance refers to the degree to which a job requires completion of a whole and identifiable piece of work.

The use of employee recognition programs as motivational tools is consistent with the ________ theory.

More than the other motivational theories, Maslow's hierarchy of needs has universal application.

________ refers to the horizontal expansion of a job by increasing the number of different tasks required in a job and the frequency with which those tasks are repeated.

According to the three-needs theory, the need for ________ is the desire for friendly and close interpersonal relationships.

Goal-setting theory says that ________.

Temporary workers are often motivated by ________.

In the job characteristics model, the dimension of ________ refers to the degree to which a job provides substantial freedom, independence, and discretion to the individual in scheduling the work and determining the procedures to be used in carrying it out.

McGregor's Theory Y assumes that employees ________.

________ is a motivational approach in which an organization's financial statements are shared with all employees.

Marlin, a physicist in a large corporation, has been asked by his professional association to present a scientific paper at the national convention. This type of recognition will help Marlin fulfill his ________ needs.

To help her new supervisors remember the concept of reinforcement theory, Carol told them to remember this: ________.

At his last performance evaluation, Elliott agreed to earn 20 continuing education credits before his next annual review. Ten months later, he still has not earned any. From this lack of action, we can infer that ________.

An enriched job allows workers to do an entire activity with increased freedom, independence, and responsibility.

Herzberg called the factors that create job dissatisfaction ________ factors; when these factors are adequate, people won't be dissatisfied, but they won't be satisfied either.

In the job characteristics model, the dimension of ________ refers to the degree to which doing work activities required by a job results in an individual obtaining direct and clear information about the effectiveness of his or her performance.

Research indicates that the desire to be treated with respect is important to almost all workers, regardless of national culture.

According to Maslow's hierarchy of needs theory, a person's needs for growth, achieving one's potential, and self-fulfillment constitute his or her ________ needs.

The ________ element in the definition of motivation is a measure of intensity, drive, and vigor.

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Being an Effective Leader

Monitoring and Controlling

Filters