Question 1

With its motto "Be All that You Can Be," the United States Army encouraged recruits to fulfill their ________ needs.

Accepted Answer

A)  physiological 
B)  psychological 
C)  esteem 
D)  self-actualization 
A)  physiological 
B)  psychological 
C)  esteem 
D)  self-actualization

Question 2

________ theory says that behavior is a function of its consequences.

Accepted Answer

A)  Reinforcement 
B)  Expectancy 
C)  Equity 
D)  Two-factor 
A)  Reinforcement 
B)  Expectancy 
C)  Equity 
D)  Two-factor

Question 3

"In jobs today, employees rely more and more on those around them for information, advice, and assistance." Which one of the following approaches to job design best reflects this statement?

Accepted Answer

A)  the relational perspective of work design 
B)  the job characteristics model 
C)  the proactive perspective of work design 
D)  high involvement work practices 
A)  the relational perspective of work design 
B)  the job characteristics model 
C)  the proactive perspective of work design 
D)  high involvement work practices

Question 4

Irene, CEO of a small company, strongly believes in Douglas McGregor's assumptions about human nature. Which one of the following management practices is Irene most likely to favor to maximize employee motivation?

Accepted Answer

A)  a top-down decision-making structure 
B)  a stringent system of monitoring and controlling employees 
C)  making jobs narrower in scope and shallow in depth 
D)  participatory management 
A)  a top-down decision-making structure 
B)  a stringent system of monitoring and controlling employees 
C)  making jobs narrower in scope and shallow in depth 
D)  participatory management

Question 5

What is open-book management? How is it effective in motivating appropriate employee behavior?

Accepted Answer

Many organizations of various sizes invo

Question 6

Job enlargement refers to the horizontal expansion of a job by increasing job scope.

Accepted Answer

A) True 
 B)False

Question 7

The last worker in the assembly line put on the tires and tightened the lug nuts. When asked what he did, he replied, "I build tractors." For this worker, his position included ________.

Accepted Answer

A)  high task identity 
B)  high task variety 
C)  high autonomy 
D)  high feedback 
A)  high task identity 
B)  high task variety 
C)  high autonomy 
D)  high feedback

Question 8

________ justice is the perceived fairness of the amount and allocation of rewards among individuals.

Accepted Answer

A)  Distributive 
B)  Restorative 
C)  Retributive 
D)  Procedural 
A)  Distributive 
B)  Restorative 
C)  Retributive 
D)  Procedural

Question 9

Which one of the following is true about job enlargement and job enrichment?

Accepted Answer

A)  Job enlargement efforts that focus solely on increasing the number of tasks are largely effective in increasing employee motivation. 
B)  Research shows that job enrichment improves employee motivation and satisfaction. 
C)  Expanding the scope of knowledge used in a job leads to more job satisfaction, enhanced customer service, and fewer errors. 
D)  Research shows that job enrichment is very useful in improving the quality of work of employees. 
A)  Job enlargement efforts that focus solely on increasing the number of tasks are largely effective in increasing employee motivation. 
B)  Research shows that job enrichment improves employee motivation and satisfaction. 
C)  Expanding the scope of knowledge used in a job leads to more job satisfaction, enhanced customer service, and fewer errors. 
D)  Research shows that job enrichment is very useful in improving the quality of work of employees.

Question 10

When Bob discovered Tom had a larger paycheck for the same amount of effort, his concern centered on ________ justice.

Accepted Answer

A)  distributive 
B)  restorative 
C)  retributive 
D)  procedural 
A)  distributive 
B)  restorative 
C)  retributive 
D)  procedural

Question 11

McGregor's Theory X assumes that employees ________.

Accepted Answer

A)  need to be closely controlled to work effectively 
B)  enjoy work 
C)  seek out and accept responsibility 
D)  prefer autocratic supervisors 
A)  need to be closely controlled to work effectively 
B)  enjoy work 
C)  seek out and accept responsibility 
D)  prefer autocratic supervisors

Question 12

According to Maslow's hierarchy of needs theory, when an employer provides his employees health insurance, he is taking care of their ________ needs.

Accepted Answer

A)  safety 
B)  social 
C)  self-actualization 
D)  esteem 
A)  safety 
B)  social 
C)  self-actualization 
D)  esteem

Question 13

The company announced it would be laying off several workers because of the loss of several large orders. Employees wondered how the workers to be laid off would be selected. They were concerned with ________.

Accepted Answer

A)  equity 
B)  distributive justice 
C)  procedural justice 
D)  need for achievement 
A)  equity 
B)  distributive justice 
C)  procedural justice 
D)  need for achievement

Question 14

In the job characteristics model, ________ refers to the degree to which a job requires completion of a whole and identifiable piece of work.

Accepted Answer

A)  task significance 
B)  skill variety 
C)  autonomy 
D)  task identity 
A)  task significance 
B)  skill variety 
C)  autonomy 
D)  task identity

Question 15

Joseph, a line manager at a production facility, believes that his workers have little drive and will not work unless he pushes them. Therefore, he closely monitors and controls their work and disciplines those who do not meet his standards. Joseph is a Theory Y manager.

Accepted Answer

A) True 
 B)False

Question 16

Which one of the following is true about managing cross-cultural motivational challenges?

Accepted Answer

A)  Maslow's needs hierarchy largely remains unchanged across cultures. 
B)  In masculine cultures such as Japan and Slovakia, the focus is on quality-of-life benefits. 
C)  Recent evidence suggests that in collectivist cultures, especially in the former socialist countries of Central and Eastern Europe, employees link pay solely to performance. 
D)  Most current motivation theories were developed in the United States by Americans and about Americans. 
A)  Maslow's needs hierarchy largely remains unchanged across cultures. 
B)  In masculine cultures such as Japan and Slovakia, the focus is on quality-of-life benefits. 
C)  Recent evidence suggests that in collectivist cultures, especially in the former socialist countries of Central and Eastern Europe, employees link pay solely to performance. 
D)  Most current motivation theories were developed in the United States by Americans and about Americans.

Question 17

Joe watches his youngest employees like a mother hen to make sure they stay on task and off their cell phones. Joe is behaving like a ________ manager.

Accepted Answer

A)  Theory X 
B)  Theory Y 
C)  Theory Z 
D)  Two-factor 
A)  Theory X 
B)  Theory Y 
C)  Theory Z 
D)  Two-factor

Question 18

________ refers to the number of different tasks required in a job and the frequency with which those tasks are repeated.

Accepted Answer

A)  Job scope 
B)  Job depth 
C)  job enlargement 
D)  job enrichment 
A)  Job scope 
B)  Job depth 
C)  job enlargement 
D)  job enrichment

Question 19

Define motivation and discuss the three elements of motivation.

Accepted Answer

Motivation refers to the process by whic

Question 20

The need for ________ is similar to Maslow's need for ________.

Accepted Answer

A)  affiliation; safety 
B)  power; esteem 
C)  achievement; self-actualization 
D)  affirmation; esteem 
A)  affiliation; safety 
B)  power; esteem 
C)  achievement; self-actualization 
D)  affirmation; esteem

With its motto "Be All that You Can Be," the United States Army encouraged recruits to fulfill their ________ needs.

________ theory says that behavior is a function of its consequences.

"In jobs today, employees rely more and more on those around them for information, advice, and assistance." Which one of the following approaches to job design best reflects this statement?

Irene, CEO of a small company, strongly believes in Douglas McGregor's assumptions about human nature. Which one of the following management practices is Irene most likely to favor to maximize employee motivation?

What is open-book management? How is it effective in motivating appropriate employee behavior?

Job enlargement refers to the horizontal expansion of a job by increasing job scope.

The last worker in the assembly line put on the tires and tightened the lug nuts. When asked what he did, he replied, "I build tractors." For this worker, his position included ________.

________ justice is the perceived fairness of the amount and allocation of rewards among individuals.

Which one of the following is true about job enlargement and job enrichment?

When Bob discovered Tom had a larger paycheck for the same amount of effort, his concern centered on ________ justice.

McGregor's Theory X assumes that employees ________.

According to Maslow's hierarchy of needs theory, when an employer provides his employees health insurance, he is taking care of their ________ needs.

The company announced it would be laying off several workers because of the loss of several large orders. Employees wondered how the workers to be laid off would be selected. They were concerned with ________.

In the job characteristics model, ________ refers to the degree to which a job requires completion of a whole and identifiable piece of work.

Joseph, a line manager at a production facility, believes that his workers have little drive and will not work unless he pushes them. Therefore, he closely monitors and controls their work and disciplines those who do not meet his standards. Joseph is a Theory Y manager.

Which one of the following is true about managing cross-cultural motivational challenges?

Joe watches his youngest employees like a mother hen to make sure they stay on task and off their cell phones. Joe is behaving like a ________ manager.

________ refers to the number of different tasks required in a job and the frequency with which those tasks are repeated.

Define motivation and discuss the three elements of motivation.

The need for is similar to Maslow's need for .

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 16: Motivating Employees

With its motto "Be All that You Can Be," the United States Army encouraged recruits to fulfill their ________ needs.

________ theory says that behavior is a function of its consequences.

"In jobs today, employees rely more and more on those around them for information, advice, and assistance." Which one of the following approaches to job design best reflects this statement?

Irene, CEO of a small company, strongly believes in Douglas McGregor's assumptions about human nature. Which one of the following management practices is Irene most likely to favor to maximize employee motivation?

What is open-book management? How is it effective in motivating appropriate employee behavior?

Job enlargement refers to the horizontal expansion of a job by increasing job scope.

The last worker in the assembly line put on the tires and tightened the lug nuts. When asked what he did, he replied, "I build tractors." For this worker, his position included ________.

________ justice is the perceived fairness of the amount and allocation of rewards among individuals.

Which one of the following is true about job enlargement and job enrichment?

When Bob discovered Tom had a larger paycheck for the same amount of effort, his concern centered on ________ justice.

McGregor's Theory X assumes that employees ________.

According to Maslow's hierarchy of needs theory, when an employer provides his employees health insurance, he is taking care of their ________ needs.

The company announced it would be laying off several workers because of the loss of several large orders. Employees wondered how the workers to be laid off would be selected. They were concerned with ________.

In the job characteristics model, ________ refers to the degree to which a job requires completion of a whole and identifiable piece of work.

Joseph, a line manager at a production facility, believes that his workers have little drive and will not work unless he pushes them. Therefore, he closely monitors and controls their work and disciplines those who do not meet his standards. Joseph is a Theory Y manager.

Which one of the following is true about managing cross-cultural motivational challenges?

Joe watches his youngest employees like a mother hen to make sure they stay on task and off their cell phones. Joe is behaving like a ________ manager.

________ refers to the number of different tasks required in a job and the frequency with which those tasks are repeated.

Define motivation and discuss the three elements of motivation.

The need for ________ is similar to Maslow's need for ________.

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Being an Effective Leader

Monitoring and Controlling

Filters

The need for is similar to Maslow's need for .