Exam 16: Motivating Employees

According to Maslow's hierarchy of needs theory, ________ needs are predominantly satisfied externally while ________ needs are satisfied internally.

The goal-setting theory has the most value when ________.

Bonnie's boss has offered her baseball game tickets if she meets her sales goals this month. Bonnie looked at him in disbelief and did not put forth the effort to meet the goals. According to expectancy theory, from this we can surmise ________.

According to the three-needs theory, the need for ________ is the need to make others behave in a way that they would not have behaved otherwise.

The economic recession of the last few years saw employees at the receiving end of job insecurity, layoffs, tight budgets, minimal or no pay raises, benefit cuts, no bonuses, and long hours doing the work of those who had been laid off. Assuming that you were a manager during these difficult times, how would you motivate your employees?

According to the JCM, which job characteristic leads to an employee experiencing responsibility for outcomes of his or her work?

Which one of the following is true about Herzberg's two-factor theory?

According to the three-needs theory, the best managers tend to be ________.

Which one of the following motivating factors or concepts is important to all workers, regardless of their national culture?

The definition of motivation has three key elements: effort, direction, and persistence.

Frederick Herzberg found that when employees were dissatisfied, they tended to cite extrinsic factors arising from the job context such as company policy and administration, supervision, interpersonal relationships, and working conditions.

Jack Hammer is a retired man who has decided to seek work with your company to supplement his retirement income. As you consider whether he will be a good fit for your department, you decide that he is likely to find satisfaction in the job because it ________.

As a flower arranger, Beth doesn't have to wait for someone to tell her. She can look at an arrangement and know whether she did a good job. Beth's job has ________.

According to the three-needs theory, the need for ________ is the drive to succeed and excel in relation to a set of standards.

In the expectancy theory, ________ is the importance that the individual places on the potential outcome or reward that can be achieved on the job.

"We can't pay much but our clients could not manage without people like you in their lives." This statement indicates that the position has ________.

John knows his more experienced workers don't need him to "babysit" them; he trusts them to know what to do, how to do it, and to get it done on time. In this respect, John is a ________ manager.

The term job design refers to the way tasks are combined to form complete jobs.

Professionals tend to be focused on their work as their central life interest, whereas nonprofessionals typically have other interests outside of work that can compensate for needs not met on the job.

According to Maslow's hierarchy of needs theory, once a need is substantially satisfied, that need no longer motivates the individual.