Question 1

According to the JCM, which job characteristic results in the employee knowing about the actual results of his or her work activities?

Accepted Answer

A)  task significance 
B)  autonomy 
C)  feedback 
D)  skill variety 
A)  task significance 
B)  autonomy 
C)  feedback 
D)  skill variety

Question 2

In the expectancy theory, ________ is the degree to which the individual believes that performing at a particular level is instrumental in attaining the desired outcome.

Accepted Answer

A)  expectancy 
B)  valence 
C)  performance-reward linkage 
D)  effort-performance linkage 
A)  expectancy 
B)  valence 
C)  performance-reward linkage 
D)  effort-performance linkage

Question 3

The goal-setting theory states that ________.

Accepted Answer

A)  employee participation in goal-setting is not always necessary for ensuring performance 
B)  self-generated feedback is largely ineffective as a motivator 
C)  in order to maximize performance, goals must not be made public 
D)  motivation is maximized by setting moderately challenging goals 
A)  employee participation in goal-setting is not always necessary for ensuring performance 
B)  self-generated feedback is largely ineffective as a motivator 
C)  in order to maximize performance, goals must not be made public 
D)  motivation is maximized by setting moderately challenging goals

Question 4

In the job characteristics model, task significance refers to the degree to which a job ________.

Accepted Answer

A)  provides freedom, independence, and discretion to the individual in carrying out the work 
B)  requires a variety of activities and uses a number of different employee skills and talents 
C)  requires completion of a whole and identifiable piece of work 
D)  has a substantial impact on the lives or work of other people 
A)  provides freedom, independence, and discretion to the individual in carrying out the work 
B)  requires a variety of activities and uses a number of different employee skills and talents 
C)  requires completion of a whole and identifiable piece of work 
D)  has a substantial impact on the lives or work of other people

Question 5

Goal-setting theory assumes that an individual is committed to the goal. Commitment is most likely when ________.

Accepted Answer

A)  goals are assigned and not self-set 
B)  goals are not made public 
C)  the individual has an internal locus of control 
D)  the individual has low self-efficacy 
A)  goals are assigned and not self-set 
B)  goals are not made public 
C)  the individual has an internal locus of control 
D)  the individual has low self-efficacy

Question 6

According to the job characteristics model, combining fragmented tasks will help increase skill variety and task identity.

Accepted Answer

A) True 
 B)False

Question 7

In equity theory, recent research shows that distributive justice has a greater influence on employee satisfaction than procedural justice.

Accepted Answer

A) True 
 B)False

Question 8

In a familiar children's book, a little locomotive was asked to pull a heavy train up a steep mountain. The "little engine," as he was called, kept telling himself "I think I can. I think I can." The little engine was ________.

Accepted Answer

A)  high in need for affiliation 
B)  low in commitment 
C)  high in self-efficacy 
D)  low in risk avoidance 
A)  high in need for affiliation 
B)  low in commitment 
C)  high in self-efficacy 
D)  low in risk avoidance

Question 9

In Maslow's hierarchy of needs theory, ________ needs form the lowest or foundational step in the hierarchy.

Accepted Answer

A)  psychomotor 
B)  physiological 
C)  psychological 
D)  psychographic 
A)  psychomotor 
B)  physiological 
C)  psychological 
D)  psychographic

Question 10

Michelle supervises six very diverse workers. They are male, female, older, younger, different ethnic groups and nationalities, and in different life stages. How might Michelle use the various theories of motivation to keep her workers inspired?

Accepted Answer

Michelle should learn from each of her s

Question 11

Tiffany is usually the person who takes charge of the situation and gets people moving toward the group's objective. Tiffany probably has a high need for ________.

Accepted Answer

A)  control 
B)  power 
C)  achievement 
D)  admiration 
A)  control 
B)  power 
C)  achievement 
D)  admiration

Question 12

What does goal-setting theory tell us?

Accepted Answer

The goal-setting theory says that specif

Question 13

People with a high need for achievement ________.

Accepted Answer

A)  emphasize helping others accomplish their goals 
B)  make good managers, especially in large organizations 
C)  prefer moderately challenging goals 
D)  emphasize the rewards of success 
A)  emphasize helping others accomplish their goals 
B)  make good managers, especially in large organizations 
C)  prefer moderately challenging goals 
D)  emphasize the rewards of success

Question 14

________ refers to the vertical expansion of a job by adding planning and evaluating responsibilities.

Accepted Answer

A)  Job enrichment 
B)  Job enlargement 
C)  Job scope 
D)  Job depth 
A)  Job enrichment 
B)  Job enlargement 
C)  Job scope 
D)  Job depth

Question 15

According to Herzberg's two-factor theory, which one of the following is a hygiene factor?

Accepted Answer

A)  recognition 
B)  advancement 
C)  working conditions 
D)  responsibility 
A)  recognition 
B)  advancement 
C)  working conditions 
D)  responsibility

Question 16

Frederick Herzberg's two-factor theory proposes that ________.

Accepted Answer

A)  intrinsic factors cause job dissatisfaction 
B)  extrinsic factors have the maximum effect on job satisfaction 
C)  extrinsic factors are associated with job dissatisfaction 
D)  intrinsic factors have little effect on job satisfaction 
A)  intrinsic factors cause job dissatisfaction 
B)  extrinsic factors have the maximum effect on job satisfaction 
C)  extrinsic factors are associated with job dissatisfaction 
D)  intrinsic factors have little effect on job satisfaction

Question 17

Which one of the following actions accurately reflects the reinforcement theory of motivation?

Accepted Answer

A)  A company's policy of cutting a day's pay if an employee reports to work later than 10.30 A.M. 
B)  A company's policy of giving its sales staff cash coupons for exceeding their daily targets. 
C)  A company initiating a process of job redesign to engage its employees better. 
D)  A company setting specific and difficult goals and ensuring that employees accept them. 
A)  A company's policy of cutting a day's pay if an employee reports to work later than 10.30 A.M. 
B)  A company's policy of giving its sales staff cash coupons for exceeding their daily targets. 
C)  A company initiating a process of job redesign to engage its employees better. 
D)  A company setting specific and difficult goals and ensuring that employees accept them.

Question 18

In the context of Maslow's hierarchy of needs theory, when a company names an "Employee of the Month" and "Employee of the Quarter," the company is addressing employees' ________ needs.

Accepted Answer

A)  safety 
B)  self-actualization 
C)  esteem 
D)  psychological 
A)  safety 
B)  self-actualization 
C)  esteem 
D)  psychological

Question 19

Which one of the following are the three needs identified in the three-needs theory of motivation?

Accepted Answer

A)  need for achievement, need for admiration, need for power 
B)  need for achievement, need for power, need for affiliation 
C)  need for power, need for achievement, need for affection 
D)  need for power, need for affirmation, need for affiliation 
A)  need for achievement, need for admiration, need for power 
B)  need for achievement, need for power, need for affiliation 
C)  need for power, need for achievement, need for affection 
D)  need for power, need for affirmation, need for affiliation

Question 20

According to the goal-setting theory, a generalized goal of "do your best" will produce a higher output than specific, challenging goals.

Accepted Answer

A) True 
 B)False

According to the JCM, which job characteristic results in the employee knowing about the actual results of his or her work activities?

In the expectancy theory, ________ is the degree to which the individual believes that performing at a particular level is instrumental in attaining the desired outcome.

The goal-setting theory states that ________.

In the job characteristics model, task significance refers to the degree to which a job ________.

Goal-setting theory assumes that an individual is committed to the goal. Commitment is most likely when ________.

According to the job characteristics model, combining fragmented tasks will help increase skill variety and task identity.

In equity theory, recent research shows that distributive justice has a greater influence on employee satisfaction than procedural justice.

In a familiar children's book, a little locomotive was asked to pull a heavy train up a steep mountain. The "little engine," as he was called, kept telling himself "I think I can. I think I can." The little engine was ________.

In Maslow's hierarchy of needs theory, ________ needs form the lowest or foundational step in the hierarchy.

Michelle supervises six very diverse workers. They are male, female, older, younger, different ethnic groups and nationalities, and in different life stages. How might Michelle use the various theories of motivation to keep her workers inspired?

Tiffany is usually the person who takes charge of the situation and gets people moving toward the group's objective. Tiffany probably has a high need for ________.

What does goal-setting theory tell us?

People with a high need for achievement ________.

________ refers to the vertical expansion of a job by adding planning and evaluating responsibilities.

According to Herzberg's two-factor theory, which one of the following is a hygiene factor?

Frederick Herzberg's two-factor theory proposes that ________.

Which one of the following actions accurately reflects the reinforcement theory of motivation?

In the context of Maslow's hierarchy of needs theory, when a company names an "Employee of the Month" and "Employee of the Quarter," the company is addressing employees' ________ needs.

Which one of the following are the three needs identified in the three-needs theory of motivation?

According to the goal-setting theory, a generalized goal of "do your best" will produce a higher output than specific, challenging goals.

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 16: Motivating Employees

According to the JCM, which job characteristic results in the employee knowing about the actual results of his or her work activities?

In the expectancy theory, ________ is the degree to which the individual believes that performing at a particular level is instrumental in attaining the desired outcome.

The goal-setting theory states that ________.

In the job characteristics model, task significance refers to the degree to which a job ________.

Goal-setting theory assumes that an individual is committed to the goal. Commitment is most likely when ________.

According to the job characteristics model, combining fragmented tasks will help increase skill variety and task identity.

In equity theory, recent research shows that distributive justice has a greater influence on employee satisfaction than procedural justice.

In a familiar children's book, a little locomotive was asked to pull a heavy train up a steep mountain. The "little engine," as he was called, kept telling himself "I think I can. I think I can." The little engine was ________.

In Maslow's hierarchy of needs theory, ________ needs form the lowest or foundational step in the hierarchy.

Michelle supervises six very diverse workers. They are male, female, older, younger, different ethnic groups and nationalities, and in different life stages. How might Michelle use the various theories of motivation to keep her workers inspired?

Tiffany is usually the person who takes charge of the situation and gets people moving toward the group's objective. Tiffany probably has a high need for ________.

What does goal-setting theory tell us?

People with a high need for achievement ________.

________ refers to the vertical expansion of a job by adding planning and evaluating responsibilities.

According to Herzberg's two-factor theory, which one of the following is a hygiene factor?

Frederick Herzberg's two-factor theory proposes that ________.

Which one of the following actions accurately reflects the reinforcement theory of motivation?

In the context of Maslow's hierarchy of needs theory, when a company names an "Employee of the Month" and "Employee of the Quarter," the company is addressing employees' ________ needs.

Which one of the following are the three needs identified in the three-needs theory of motivation?

According to the goal-setting theory, a generalized goal of "do your best" will produce a higher output than specific, challenging goals.

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Being an Effective Leader

Monitoring and Controlling

Filters