Question 1

Which of the following would be considered a formal group?

Accepted Answer

A) employee birthday celebration committee 
B) reading group 
C) bowling team 
D) task force 
E) lunch group 
A) employee birthday celebration committee 
B) reading group 
C) bowling team 
D) task force 
E) lunch group

Question 2

Refer to the Scenario below to answer the questions that follow.
Teams at Strato Engineering (Scenario)
Strato Engineering,a technology product company,recently organized Team 1 to develop the next generation of the company's model CVF-D.The team is composed of the product development manager,chief engineer,director of procurement,human resources director-technology,marketing research director,cost analysis director,operations director-production,and the four highest-dollar project vendors.The preliminary projection for the lifetime of the team (up to prototype production)is expected to be two years due to the level of technology involved in the product.
Team 2 has also been recently established to solve a problem with an adhesive used to attach a thin-foil material to a finished metal surface.There are three members in this team: installer,engineer,and sales representative for the adhesive manufacturer.They operate without a manager and no one in particular is the leader.It is anticipated that it will require about two days to solve the problem.
Team 3 has been working together for four years implementing modifications to the company's current model CVF-C.It is composed of members in the areas of procurement,engineering,and production,and also includes several vendors and Strato Engineering customers' procurement agents.None of the members of this team are at the same location.They use a sophisticated computer-aided design program to view the product on screen in three-dimensional form at each location simultaneously.
At the Oshawa facility,Team 4 has been formed to stamp a new part.It requires four members,and they rotate jobs every two hours.Before beginning the workday,they meet for about 10 minutes and discuss the work that needs to be completed that day.
-Team 4 is a ________ team.

Accepted Answer

A) problem-solving 
B) self-managed 
C) virtual 
D) cross-functional 
E) dynamic 
A) problem-solving 
B) self-managed 
C) virtual 
D) cross-functional 
E) dynamic

Question 3

A major benefit of global teams is ________.

Accepted Answer

A) minimal distrust 
B) groupthink 
C) idea diversity 
D) little stereotyping 
E) cultural alignment 
A) minimal distrust 
B) groupthink 
C) idea diversity 
D) little stereotyping 
E) cultural alignment

Question 4

When the ________ stage is complete,there will be a relatively clear hierarchy of leadership within the group and agreement on the groups direction.

Accepted Answer

A) forming 
B) storming 
C) norming 
D) performing 
E) conforming 
A) forming 
B) storming 
C) norming 
D) performing 
E) conforming

Question 5

What are the criteria for deciding between forming small groups and larger groups?

Accepted Answer

Small groups (5-7 members)are better at

Question 6

Deborah's work team does its own hiring and scheduling and is even responsible for evaluating each other's performance.Deborah is part of a ________ team.

Accepted Answer

A) cross-functional 
B) matrix 
C) problem-solving 
D) virtual 
E) self-managed 
A) cross-functional 
B) matrix 
C) problem-solving 
D) virtual 
E) self-managed

Question 7

Resolving conflicts by withdrawing from or suppressing them is called ________.

Accepted Answer

A) collaborating 
B) forcing 
C) accommodating 
D) avoiding 
E) compromising 
A) collaborating 
B) forcing 
C) accommodating 
D) avoiding 
E) compromising

Question 8

Being a member of a successful work team can be a source of important intrinsic motivation for employees.

Accepted Answer

A) True 
 B)False

Question 9

Jill is concerned with avoiding groupthink and ensuring that the team makes the best decision.Jill is assuming the ________ role.

Accepted Answer

A) implementer 
B) specialist 
C) plant 
D) coordinator 
E) finisher 
A) implementer 
B) specialist 
C) plant 
D) coordinator 
E) finisher

Question 10

Russ is a recent graduate who attended a highly competitive private school where all assessment focused on individual performance.Given this socialization,Russ is a strong candidate to be an effective team member.

Accepted Answer

A) True 
 B)False

Question 11

Compromising is both the most assertive and cooperative approach to conflict resolution.

Accepted Answer

A) True 
 B)False

Question 12

Social loafing explains why ________.

Accepted Answer

A) group productivity grows exponentially 
B) there is always one person who does not work as hard as other group members 
C) as groups get larger,the individual contribution often decreases 
D) group productivity grows in a linear fashion 
E) high-performing groups tolerate "free riders" 
A) group productivity grows exponentially 
B) there is always one person who does not work as hard as other group members 
C) as groups get larger,the individual contribution often decreases 
D) group productivity grows in a linear fashion 
E) high-performing groups tolerate "free riders"

Question 13

Team skills ________.

Accepted Answer

A) are inborn 
B) can be learned 
C) can never be learned 
D) cannot be picked up through training 
E) are innate 
A) are inborn 
B) can be learned 
C) can never be learned 
D) cannot be picked up through training 
E) are innate

Question 14

List and discuss five characteristics that are associated with effective teams.

Accepted Answer

Clear goals.High-performance teams have

Question 15

The labour mediator's report contained some suggestions that favoured management and others that favoured the union.Both sides would have to give and take.She used which conflict-resolution technique?

Accepted Answer

A) collaborating 
B) forcing 
C) accommodating 
D) avoiding 
E) compromising 
A) collaborating 
B) forcing 
C) accommodating 
D) avoiding 
E) compromising

Question 16

Cross-functional teams are composed of people from different work areas.

Accepted Answer

A) True 
 B)False

Question 17

Refer to the Scenario below to answer the questions that follow.
Teams at Strato Engineering (Scenario)
Strato Engineering,a technology product company,recently organized Team 1 to develop the next generation of the company's model CVF-D.The team is composed of the product development manager,chief engineer,director of procurement,human resources director-technology,marketing research director,cost analysis director,operations director-production,and the four highest-dollar project vendors.The preliminary projection for the lifetime of the team (up to prototype production)is expected to be two years due to the level of technology involved in the product.
Team 2 has also been recently established to solve a problem with an adhesive used to attach a thin-foil material to a finished metal surface.There are three members in this team: installer,engineer,and sales representative for the adhesive manufacturer.They operate without a manager and no one in particular is the leader.It is anticipated that it will require about two days to solve the problem.
Team 3 has been working together for four years implementing modifications to the company's current model CVF-C.It is composed of members in the areas of procurement,engineering,and production,and also includes several vendors and Strato Engineering customers' procurement agents.None of the members of this team are at the same location.They use a sophisticated computer-aided design program to view the product on screen in three-dimensional form at each location simultaneously.
At the Oshawa facility,Team 4 has been formed to stamp a new part.It requires four members,and they rotate jobs every two hours.Before beginning the workday,they meet for about 10 minutes and discuss the work that needs to be completed that day.
-Team 3 is a ________ team.

Accepted Answer

A) problem-solving 
B) self-managed 
C) virtual 
D) cross-functional 
E) command 
A) problem-solving 
B) self-managed 
C) virtual 
D) cross-functional 
E) command

Question 18

Define formal teams and describe five types of formal teams.

Accepted Answer

Formal groups are work groups establishe

Question 19

In an electronics company,a cross-functional team is likely to have an engineer,a designer,a software specialist,and a marketing specialist all working on the same project.

Accepted Answer

A) True 
 B)False

Question 20

Studies demonstrate that ________ conflicts are almost always dysfunctional.

Accepted Answer

A) formal 
B) informal 
C) process 
D) relationship 
E) task 
A) formal 
B) informal 
C) process 
D) relationship 
E) task

Which of the following would be considered a formal group?

A major benefit of global teams is ________.

When the ________ stage is complete,there will be a relatively clear hierarchy of leadership within the group and agreement on the groups direction.

What are the criteria for deciding between forming small groups and larger groups?

Deborah's work team does its own hiring and scheduling and is even responsible for evaluating each other's performance.Deborah is part of a ________ team.

Resolving conflicts by withdrawing from or suppressing them is called ________.

Being a member of a successful work team can be a source of important intrinsic motivation for employees.

Jill is concerned with avoiding groupthink and ensuring that the team makes the best decision.Jill is assuming the ________ role.

Russ is a recent graduate who attended a highly competitive private school where all assessment focused on individual performance.Given this socialization,Russ is a strong candidate to be an effective team member.

Compromising is both the most assertive and cooperative approach to conflict resolution.

Social loafing explains why ________.

Team skills ________.

List and discuss five characteristics that are associated with effective teams.

The labour mediator's report contained some suggestions that favoured management and others that favoured the union.Both sides would have to give and take.She used which conflict-resolution technique?

Cross-functional teams are composed of people from different work areas.

Define formal teams and describe five types of formal teams.

In an electronics company,a cross-functional team is likely to have an engineer,a designer,a software specialist,and a marketing specialist all working on the same project.

Studies demonstrate that ________ conflicts are almost always dysfunctional.

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Organizational Structure and Design

Operations Management

Human Resource Management

Leadership

Motivating Employees

Foundations of Control

Managing Innovation and Change

Filters

Exam 10: Understanding Groups and Teams

Which of the following would be considered a formal group?

A major benefit of global teams is ________.

When the ________ stage is complete,there will be a relatively clear hierarchy of leadership within the group and agreement on the groups direction.

What are the criteria for deciding between forming small groups and larger groups?

Deborah's work team does its own hiring and scheduling and is even responsible for evaluating each other's performance.Deborah is part of a ________ team.

Resolving conflicts by withdrawing from or suppressing them is called ________.

Being a member of a successful work team can be a source of important intrinsic motivation for employees.

Jill is concerned with avoiding groupthink and ensuring that the team makes the best decision.Jill is assuming the ________ role.

Russ is a recent graduate who attended a highly competitive private school where all assessment focused on individual performance.Given this socialization,Russ is a strong candidate to be an effective team member.

Compromising is both the most assertive and cooperative approach to conflict resolution.

Social loafing explains why ________.

Team skills ________.

List and discuss five characteristics that are associated with effective teams.

The labour mediator's report contained some suggestions that favoured management and others that favoured the union.Both sides would have to give and take.She used which conflict-resolution technique?

Cross-functional teams are composed of people from different work areas.

Define formal teams and describe five types of formal teams.

In an electronics company,a cross-functional team is likely to have an engineer,a designer,a software specialist,and a marketing specialist all working on the same project.

Studies demonstrate that ________ conflicts are almost always dysfunctional.

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Organizational Structure and Design

Operations Management

Human Resource Management

Leadership

Motivating Employees

Foundations of Control

Managing Innovation and Change

Filters