Exam 1: The Strategic Role of Human Resources Management

Melanie organizes training for employees. She compared data on the volume of repeat customer orders before and after the sales team completed a customer relations program to evaluate the effectiveness of the program. What did Melanie collect to complete her evaluation?

The management philosophy based on the belief that attitudes and feelings of workers are important and deserve more attention is known as

Canadians who are functionally illiterate are

Being completely familiar with employment legislation, HR policies and procedures, collective agreements, and the outcome of recent arbitration hearings and court decisions is most closely related to which of the following HR activities?

The third major phase in personnel management was a direct result of

One characteristic of Generation X employees is

The characteristics of the work force such as race, gender, and age are known as

HRM involves formulating and implementing HRM systems that are aligned with the organization's strategy to ensure the workforce has competencies and behaviours required to achieve the organization's strategic objectives.

Management practices in the late 1800s and early 1900s emphasized

The knowledge, education, training, skills, and expertise of a firm's workers are known as

What term describes the right to make decisions, direct others' work, and giver orders?

HR professionals are increasingly expected by their employers to be change agents who lead the organization and its employees through change.

The tendency of firms to extend their sales or manufacturing to new markets abroad is known as

The second phase of personnel management arrived in the 1930s with

HR responsibilities have shifted from operational to strategic responsibilities which involve formulating and executing organizational strategy.

An HR professional can build employee engagement by coaching line managers to build trusting relationships with their employees, establishing recognition programs, and providing management development programs.

What percentage of Canada's population has some post-secondary education?

As the HR consultant of a newly formed company, Arun has planned a presentation for the line managers on organizational culture and the purpose it serves. Which of the following points would Arun have included in his presentation?

Which of the following was emphasized in Frederick Taylor's theory on HRM?

Human resources management refers to