Question 1

Questions concerning ________ are at the core of a growing controversy brought about by new information technologies.

Accepted Answer

A)  data control, accuracy, right to privacy, and ethics 
B)  employee stress levels 
C)  job satisfaction 
D)  privacy and social responsibility 
E)  speed, accuracy, and efficiency 
A)  data control, accuracy, right to privacy, and ethics 
B)  employee stress levels 
C)  job satisfaction 
D)  privacy and social responsibility 
E)  speed, accuracy, and efficiency A

Question 2

The practice of contracting with outside vendors to handle specified functions on a permanent basis is known as

Accepted Answer

A)  payroll and benefits administration. 
B)  outsourcing. 
C)  labour-management relations. 
D)  contract administration. 
E)  hiring temporary employees. 
A)  payroll and benefits administration. 
B)  outsourcing. 
C)  labour-management relations. 
D)  contract administration. 
E)  hiring temporary employees. B

Question 3

We are currently in "Phase 4" of the human resources movement where HR has evolved towards helping the organization to achieve its strategic objectives. HR activities are the responsibility of every line manager, not just HR managers. Identify at least three HR responsibilities in non-HR roles.

Accepted Answer

Identify non-HR positions in companies and the HR responsibilities those positions have. For example, chief executives are responsible for approving HR plans, and activities, selection of directors and high-level stage, and the establishment of major departments; General and operations managers determine staffing requirements, hire new employees, and train them.

Question 4

The service sector represents what percent of jobs, dominating the Canadian economy?

Accepted Answer

A)  47 
B)  57 
C)  67 
D)  77 
E)  87 
A)  47 
B)  57 
C)  67 
D)  77 
E)  87

Question 5

Joe Brown was hired by a manufacturing firm as a supervisor. During his first few weeks as a supervisor, he realized that employees who report to him expect a lot of direction and expect him to make all decisions. Joe Brown decided to train his employees to take on additional responsibilities and make decisions within a specific scope. Joe Brown is

Accepted Answer

A)  outsourcing his staff. 
B)  narrowing his staff. 
C)  embracing his staff. 
D)  empowering his staff. 
E)  rewarding his staff. 
A)  outsourcing his staff. 
B)  narrowing his staff. 
C)  embracing his staff. 
D)  empowering his staff. 
E)  rewarding his staff.

Question 6

If you were the HR advisor of a company where the majority of the workforce consisted of employees born after 1980, what initiatives would you recommend providing to keep the group engaged?

Accepted Answer

A)  Continuous skill development 
B)  Projects that require multitasking 
C)  Challenging work requiring creativity 
D)  Eldercare benefits 
E)  Flexible work arrangements 
A)  Continuous skill development 
B)  Projects that require multitasking 
C)  Challenging work requiring creativity 
D)  Eldercare benefits 
E)  Flexible work arrangements

Question 7

Rita is the HR Director of a manufacturing company. She recently undertook research to identify competitor compensation and incentive plans, information about pending legislative changes, and availability of talent in the labour market for the upcoming strategic planning meeting. Rita was conducting

Accepted Answer

A)  an employee engagement survey. 
B)  an external opportunities/threats study. 
C)  environmental scanning. 
D)  an external market survey. 
E)  an environmental study. 
A)  an employee engagement survey. 
B)  an external opportunities/threats study. 
C)  environmental scanning. 
D)  an external market survey. 
E)  an environmental study.

Question 8

The tertiary sector includes jobs in agriculture, fishing and trapping, forestry, and mining.

Accepted Answer

A) True 
 B)False

Question 9

You are the HR generalist of a national railway. Which employment legislation would you refer to when it comes to employee relations issues within the organization?

Accepted Answer

A)  Provincial/territorial 
B)  Provincial 
C)  Territorial 
D)  Federal 
E)  None of the above 
A)  Provincial/territorial 
B)  Provincial 
C)  Territorial 
D)  Federal 
E)  None of the above

Question 10

A company uses a system to measure the impact of human resources using complimentary measures relating to financial results, customers, internal business processes, and human capital management. This system is known as the

Accepted Answer

A)  HRIS. 
B)  balanced scorecard. 
C)  Human Capital Index. 
D)  balanced strategy. 
E)  human capital competency. 
A)  HRIS. 
B)  balanced scorecard. 
C)  Human Capital Index. 
D)  balanced strategy. 
E)  human capital competency.

Question 11

Any attribute that humans are likely to use to tell themselves "that person is different from me," including factors such as race, gender, age, values, and cultural norms, is known as

Accepted Answer

A)  differences. 
B)  characteristics. 
C)  perceptions. 
D)  minorities. 
E)  diversity. 
A)  differences. 
B)  characteristics. 
C)  perceptions. 
D)  minorities. 
E)  diversity.

Question 12

External environmental influences having a direct or indirect influence on HRM include which of the following?

Accepted Answer

A)  Increasing empowerment 
B)  Decreasing work force diversity 
C)  Labour market issues 
D)  Organizational climate 
E)  Organizational culture 
A)  Increasing empowerment 
B)  Decreasing work force diversity 
C)  Labour market issues 
D)  Organizational climate 
E)  Organizational culture

Question 13

In the early 1900s, personnel administration, as it was called then,

Accepted Answer

A)  focused on trying to improve the human element in organizations. 
B)  served a key advisory role in organizations. 
C)  was closely tied to union-management relations. 
D)  was highly influenced by laws and regulations. 
E)  played a very minor role in organizations. 
A)  focused on trying to improve the human element in organizations. 
B)  served a key advisory role in organizations. 
C)  was closely tied to union-management relations. 
D)  was highly influenced by laws and regulations. 
E)  played a very minor role in organizations.

Question 14

John calculates that his 15 sales people cost the company $1.5M in salaries and they generate $30M in sales. What has John calculated?

Accepted Answer

A)  The labour market 
B)  The supply and demand equation 
C)  Competitive ability 
D)  The equity ratio 
E)  Productivity 
A)  The labour market 
B)  The supply and demand equation 
C)  Competitive ability 
D)  The equity ratio 
E)  Productivity

Question 15

HRM has evolved over the last few decades due to economic forces such as globalization, technological changes, and environmental concerns, all of which make human capital more important.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following apply to employers and employees across Canada?

Accepted Answer

A)  The Canada Labour Code 
B)  Employment equity legislation 
C)  Employment insurance and the Canada/Quebec Pension Plan 
D)  Employment insurance and employment legislation 
E)  Employment insurance and human rights legislation 
A)  The Canada Labour Code 
B)  Employment equity legislation 
C)  Employment insurance and the Canada/Quebec Pension Plan 
D)  Employment insurance and employment legislation 
E)  Employment insurance and human rights legislation

Question 17

Define and briefly describe the term "human resources management."

Accepted Answer

Five points recommended: 2 for a definit

Question 18

The core values, beliefs, and norms that are widely shared by members of an organization are known as

Accepted Answer

A)  the strategic plan. 
B)  the mission statement. 
C)  organizational culture. 
D)  organizational climate. 
E)  the pervading atmosphere. 
A)  the strategic plan. 
B)  the mission statement. 
C)  organizational culture. 
D)  organizational climate. 
E)  the pervading atmosphere.

Question 19

Technological advances in manufacturing have

Accepted Answer

A)  enabled people to work anywhere and everywhere. 
B)  decreased the importance of white-collar jobs. 
C)  resulted in a decline in the impact of workforce diversity. 
D)  had little impact on service-sector firms. 
E)  led to significant increases in the employment of persons with disabilities. 
A)  enabled people to work anywhere and everywhere. 
B)  decreased the importance of white-collar jobs. 
C)  resulted in a decline in the impact of workforce diversity. 
D)  had little impact on service-sector firms. 
E)  led to significant increases in the employment of persons with disabilities.

Question 20

When unemployment rates fall,

Accepted Answer

A)  there is a greater demand for services. 
B)  training and retention strategies increase in importance. 
C)  unions are more likely to organize workers. 
D)  qualified workers become more loyal. 
E)  salaries become stagnant. 
A)  there is a greater demand for services. 
B)  training and retention strategies increase in importance. 
C)  unions are more likely to organize workers. 
D)  qualified workers become more loyal. 
E)  salaries become stagnant.

Questions concerning ________ are at the core of a growing controversy brought about by new information technologies.

The practice of contracting with outside vendors to handle specified functions on a permanent basis is known as

We are currently in "Phase 4" of the human resources movement where HR has evolved towards helping the organization to achieve its strategic objectives. HR activities are the responsibility of every line manager, not just HR managers. Identify at least three HR responsibilities in non-HR roles.

The service sector represents what percent of jobs, dominating the Canadian economy?

If you were the HR advisor of a company where the majority of the workforce consisted of employees born after 1980, what initiatives would you recommend providing to keep the group engaged?

Rita is the HR Director of a manufacturing company. She recently undertook research to identify competitor compensation and incentive plans, information about pending legislative changes, and availability of talent in the labour market for the upcoming strategic planning meeting. Rita was conducting

The tertiary sector includes jobs in agriculture, fishing and trapping, forestry, and mining.

You are the HR generalist of a national railway. Which employment legislation would you refer to when it comes to employee relations issues within the organization?

A company uses a system to measure the impact of human resources using complimentary measures relating to financial results, customers, internal business processes, and human capital management. This system is known as the

Any attribute that humans are likely to use to tell themselves "that person is different from me," including factors such as race, gender, age, values, and cultural norms, is known as

External environmental influences having a direct or indirect influence on HRM include which of the following?

In the early 1900s, personnel administration, as it was called then,

John calculates that his 15 sales people cost the company $1.5M in salaries and they generate $30M in sales. What has John calculated?

HRM has evolved over the last few decades due to economic forces such as globalization, technological changes, and environmental concerns, all of which make human capital more important.

Which of the following apply to employers and employees across Canada?

Define and briefly describe the term "human resources management."

The core values, beliefs, and norms that are widely shared by members of an organization are known as

Technological advances in manufacturing have

When unemployment rates fall,

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Onboarding and Training

Career and Management Deveopment

Performance Management

Strategic Pay Plans

Pay-For-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Turnover, Communication, and Employee Engagement

Labour Relations

Managing Human Resources in a Global Business

Filters

Exam 1: The Strategic Role of Human Resources Management

Questions concerning ________ are at the core of a growing controversy brought about by new information technologies.

The practice of contracting with outside vendors to handle specified functions on a permanent basis is known as

We are currently in "Phase 4" of the human resources movement where HR has evolved towards helping the organization to achieve its strategic objectives. HR activities are the responsibility of every line manager, not just HR managers. Identify at least three HR responsibilities in non-HR roles.

The service sector represents what percent of jobs, dominating the Canadian economy?

If you were the HR advisor of a company where the majority of the workforce consisted of employees born after 1980, what initiatives would you recommend providing to keep the group engaged?

The tertiary sector includes jobs in agriculture, fishing and trapping, forestry, and mining.

You are the HR generalist of a national railway. Which employment legislation would you refer to when it comes to employee relations issues within the organization?

A company uses a system to measure the impact of human resources using complimentary measures relating to financial results, customers, internal business processes, and human capital management. This system is known as the

Any attribute that humans are likely to use to tell themselves "that person is different from me," including factors such as race, gender, age, values, and cultural norms, is known as

External environmental influences having a direct or indirect influence on HRM include which of the following?

In the early 1900s, personnel administration, as it was called then,

John calculates that his 15 sales people cost the company $1.5M in salaries and they generate $30M in sales. What has John calculated?

HRM has evolved over the last few decades due to economic forces such as globalization, technological changes, and environmental concerns, all of which make human capital more important.

Which of the following apply to employers and employees across Canada?

Define and briefly describe the term "human resources management."

The core values, beliefs, and norms that are widely shared by members of an organization are known as

Technological advances in manufacturing have

When unemployment rates fall,

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Onboarding and Training

Career and Management Deveopment

Performance Management

Strategic Pay Plans

Pay-For-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Turnover, Communication, and Employee Engagement

Labour Relations

Managing Human Resources in a Global Business

Filters