Question 1

A serialized interview occurs when

Accepted Answer

A)  a candidate's oral and/or computerized responses are obtained in response to computerized oral and written questions. 
B)  a panel simultaneously interviews several candidates and a consensus is reached about who should be hired. 
C)  each interviewer rates the candidate on a standard evaluation form and the ratings are compared before the hiring decision is made. 
D)  each interviewee only attends one interview that is conducted by an HR employee and the immediate supervisor. 
E)  each interviewer evaluates the applicant from his or her own point of view but based on achieving corporate objectives. 
A)  a candidate's oral and/or computerized responses are obtained in response to computerized oral and written questions. 
B)  a panel simultaneously interviews several candidates and a consensus is reached about who should be hired. 
C)  each interviewer rates the candidate on a standard evaluation form and the ratings are compared before the hiring decision is made. 
D)  each interviewee only attends one interview that is conducted by an HR employee and the immediate supervisor. 
E)  each interviewer evaluates the applicant from his or her own point of view but based on achieving corporate objectives.

Question 2

It is common for interviewers to use interviews in a search for negative information about the candidate.

Accepted Answer

A) True 
 B)False

Question 3

Yung is the manager of human resources at a credit union. Following an incident where a former employee was convicted for theft of customer account information, Yung has become increasingly concerned about negligent hiring lawsuits. Which of the following steps would be the most helpful in addressing her concern?

Accepted Answer

A)  Ensuring selection criteria are based on job descriptions 
B)  Ensuring selection criteria are based on job specifications 
C)  Carefully scrutinizing application forms and checking references 
D)  Obtaining consent to check references 
E)  Adequately assessing the applicant's ability to meet performance standards 
A)  Ensuring selection criteria are based on job descriptions 
B)  Ensuring selection criteria are based on job specifications 
C)  Carefully scrutinizing application forms and checking references 
D)  Obtaining consent to check references 
E)  Adequately assessing the applicant's ability to meet performance standards

Question 4

Which of the following is true of the interview question, "How would you handle an angry customer?"

Accepted Answer

A)  It tests intellectual capacity. 
B)  It tests knowledge and experience. 
C)  It is an example of behavioural interviewing. 
D)  It is an emotional intelligence test question. 
E)  It is a situational test question. 
A)  It tests intellectual capacity. 
B)  It tests knowledge and experience. 
C)  It is an example of behavioural interviewing. 
D)  It is an emotional intelligence test question. 
E)  It is a situational test question.

Question 5

What is the interview technique that involves questions being asked as they come to mind called?

Accepted Answer

A)  Situational 
B)  Mixed 
C)  Unstructured 
D)  Arbitrary 
E)  Random 
A)  Situational 
B)  Mixed 
C)  Unstructured 
D)  Arbitrary 
E)  Random

Question 6

Which of the following would an intelligence test measure?

Accepted Answer

A)  Reaction time 
B)  Speed of arm movement 
C)  Manual dexterity 
D)  Finger dexterity 
E)  Spatial visualization 
A)  Reaction time 
B)  Speed of arm movement 
C)  Manual dexterity 
D)  Finger dexterity 
E)  Spatial visualization

Question 7

What is the main purpose of an interview?

Accepted Answer

A)  To validate the candidate's personality and character as portrayed on their application 
B)  To find out as much as possible about the candidate's fit with the job specifications 
C)  To provide information about the position so candidates can evaluate their own level of interest 
D)  To provide information about the company and the position that was not present in the job description 
E)  To answer questions candidates may have about the position, compensation, or organization 
A)  To validate the candidate's personality and character as portrayed on their application 
B)  To find out as much as possible about the candidate's fit with the job specifications 
C)  To provide information about the position so candidates can evaluate their own level of interest 
D)  To provide information about the company and the position that was not present in the job description 
E)  To answer questions candidates may have about the position, compensation, or organization

Question 8

If an honest, fair, and candid reference is given by an individual who is asked to provide confidential information about the performance of a job applicant, what doctrine protects the reference giver?

Accepted Answer

A)  Qualified right 
B)  Qualified concession 
C)  Qualified assessment 
D)  Qualified privilege 
E)  Qualified opinion 
A)  Qualified right 
B)  Qualified concession 
C)  Qualified assessment 
D)  Qualified privilege 
E)  Qualified opinion

Question 9

While ________ interviews ask interviewees to describe how they would react in a given situation, ________ interviews ask candidates to describe how they did react in that situation in the past.

Accepted Answer

A)  stressful; situational 
B)  behavioural; situational 
C)  structured; situational 
D)  situational; behavioural 
E)  nondirective; behavioural 
A)  stressful; situational 
B)  behavioural; situational 
C)  structured; situational 
D)  situational; behavioural 
E)  nondirective; behavioural

Question 10

The consistency of scores obtained by a person when he or she is retested on the identical test or an equivalent version is an example of

Accepted Answer

A)  reliability. 
B)  stability. 
C)  integrity. 
D)  consistency. 
E)  validity. 
A)  reliability. 
B)  stability. 
C)  integrity. 
D)  consistency. 
E)  validity.

Question 11

A hiring manager asked a candidate how she would handle an irate customer. This is an example of a behavioural interview question.

Accepted Answer

A) True 
 B)False

Question 12

Ambiguous stimulus such as inkblot or cloud images is common in which type of test?

Accepted Answer

A)  Achievement test 
B)  Interest inventory 
C)  Intelligence test 
D)  Personality test 
E)  Aptitude test 
A)  Achievement test 
B)  Interest inventory 
C)  Intelligence test 
D)  Personality test 
E)  Aptitude test

Question 13

Tests used to measure knowledge and/or proficiency acquired through education, training, and experience are known as

Accepted Answer

A)  achievement tests. 
B)  intelligence tests. 
C)  personality tests. 
D)  interest inventories. 
E)  aptitude tests. 
A)  achievement tests. 
B)  intelligence tests. 
C)  personality tests. 
D)  interest inventories. 
E)  aptitude tests.

Question 14

Reliability is the accuracy with which a predictor measures what it purports to measure.

Accepted Answer

A) True 
 B)False

Question 15

Criterion-related validity is the extent to which a selection instrument, such as a test, predicts a candidates fit with the organization.

Accepted Answer

A) True 
 B)False

Question 16

Renu is the human resources professional at a telecommunications company. She is tasked with ensuring the firm's selection process adheres to the firm's employment equity plan mandated by legislation. Which of the following must she ensure?

Accepted Answer

A)  No employees with unsuitable backgrounds are hired. 
B)  Written authorization is obtained for reference checking. 
C)  The process does not have an adverse effect on women or persons with disabilities. 
D)  The process does not have an adverse effect on women or members of certain religious groups. 
E)  The process does not have an adverse effect on women, persons with disabilities, aboriginal's persons, or visible minorities. 
A)  No employees with unsuitable backgrounds are hired. 
B)  Written authorization is obtained for reference checking. 
C)  The process does not have an adverse effect on women or persons with disabilities. 
D)  The process does not have an adverse effect on women or members of certain religious groups. 
E)  The process does not have an adverse effect on women, persons with disabilities, aboriginal's persons, or visible minorities.

Question 17

Which interviewing method is conducted whereby the applicant is interviewed by a number of people at once?

Accepted Answer

A)  Panel 
B)  Mass 
C)  Sequential 
D)  Serialized 
E)  Behavioural 
A)  Panel 
B)  Mass 
C)  Sequential 
D)  Serialized 
E)  Behavioural

Question 18

What does a micro-assessment focuses on?

Accepted Answer

A)  Individual performance 
B)  Paper-based questions 
C)  Verbal questions 
D)  Group performance 
E)  Computer-based questions 
A)  Individual performance 
B)  Paper-based questions 
C)  Verbal questions 
D)  Group performance 
E)  Computer-based questions

Question 19

Which of the following are considered to be "hidden" costs of a poor selection process?

Accepted Answer

A)  The cost of beginning the selection process over again when an unsuccessful employee is terminated 
B)  The cost of orienting a newly selected employee to replace the unsuccessful employee who was terminated 
C)  Strategic objectives will not be met 
D)  Customer alienation and internal disorganization when an unsuccessful employee is terminated 
E)  Customer alienation only 
A)  The cost of beginning the selection process over again when an unsuccessful employee is terminated 
B)  The cost of orienting a newly selected employee to replace the unsuccessful employee who was terminated 
C)  Strategic objectives will not be met 
D)  Customer alienation and internal disorganization when an unsuccessful employee is terminated 
E)  Customer alienation only

Question 20

Mary is the HR manager of a chain of tax services outlets. She asked all of her tax accountants to complete a survey about their job. She used a program to sort and review the information that enabled her to understand the characteristics of the best accountants that was used to improve her hiring process. What is this an example of?

Accepted Answer

A)  Data analytics 
B)  Data extraction 
C)  Data assessment 
D)  Data appraisal 
E)  Data measurement 
A)  Data analytics 
B)  Data extraction 
C)  Data assessment 
D)  Data appraisal 
E)  Data measurement

A serialized interview occurs when

It is common for interviewers to use interviews in a search for negative information about the candidate.

Which of the following is true of the interview question, "How would you handle an angry customer?"

What is the interview technique that involves questions being asked as they come to mind called?

Which of the following would an intelligence test measure?

What is the main purpose of an interview?

If an honest, fair, and candid reference is given by an individual who is asked to provide confidential information about the performance of a job applicant, what doctrine protects the reference giver?

While interviews ask interviewees to describe how they would react in a given situation, interviews ask candidates to describe how they did react in that situation in the past.

The consistency of scores obtained by a person when he or she is retested on the identical test or an equivalent version is an example of

A hiring manager asked a candidate how she would handle an irate customer. This is an example of a behavioural interview question.

Ambiguous stimulus such as inkblot or cloud images is common in which type of test?

Tests used to measure knowledge and/or proficiency acquired through education, training, and experience are known as

Reliability is the accuracy with which a predictor measures what it purports to measure.

Criterion-related validity is the extent to which a selection instrument, such as a test, predicts a candidates fit with the organization.

Renu is the human resources professional at a telecommunications company. She is tasked with ensuring the firm's selection process adheres to the firm's employment equity plan mandated by legislation. Which of the following must she ensure?

Which interviewing method is conducted whereby the applicant is interviewed by a number of people at once?

What does a micro-assessment focuses on?

Which of the following are considered to be "hidden" costs of a poor selection process?

The Strategic Role of Human Resources Management

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Onboarding and Training

Career and Management Deveopment

Performance Management

Strategic Pay Plans

Pay-For-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Turnover, Communication, and Employee Engagement

Labour Relations

Managing Human Resources in a Global Business

Filters

Exam 7: Selection

A serialized interview occurs when

It is common for interviewers to use interviews in a search for negative information about the candidate.

Which of the following is true of the interview question, "How would you handle an angry customer?"

What is the interview technique that involves questions being asked as they come to mind called?

Which of the following would an intelligence test measure?

What is the main purpose of an interview?

If an honest, fair, and candid reference is given by an individual who is asked to provide confidential information about the performance of a job applicant, what doctrine protects the reference giver?

While ________ interviews ask interviewees to describe how they would react in a given situation, ________ interviews ask candidates to describe how they did react in that situation in the past.

The consistency of scores obtained by a person when he or she is retested on the identical test or an equivalent version is an example of

A hiring manager asked a candidate how she would handle an irate customer. This is an example of a behavioural interview question.

Ambiguous stimulus such as inkblot or cloud images is common in which type of test?

Tests used to measure knowledge and/or proficiency acquired through education, training, and experience are known as

Reliability is the accuracy with which a predictor measures what it purports to measure.

Criterion-related validity is the extent to which a selection instrument, such as a test, predicts a candidates fit with the organization.

Renu is the human resources professional at a telecommunications company. She is tasked with ensuring the firm's selection process adheres to the firm's employment equity plan mandated by legislation. Which of the following must she ensure?

Which interviewing method is conducted whereby the applicant is interviewed by a number of people at once?

What does a micro-assessment focuses on?

Which of the following are considered to be "hidden" costs of a poor selection process?

The Strategic Role of Human Resources Management

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Onboarding and Training

Career and Management Deveopment

Performance Management

Strategic Pay Plans

Pay-For-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Turnover, Communication, and Employee Engagement

Labour Relations

Managing Human Resources in a Global Business

Filters

While interviews ask interviewees to describe how they would react in a given situation, interviews ask candidates to describe how they did react in that situation in the past.