Exam 22: Quality Patient Care

A nurse manager is educating unit staff about HCAHPS.The manager judges the teaching to be effective when a staff nurse states that the HCAHPS survey contains rating about (Select all that apply.)

Which action would be occurring if a group of nurses were in the analyze phase of the DMAIC process? (Select all that apply.)

A nurse is discussing the Pareto principle (80/20 rule),which leads to the idea of total quality management.Which statement indicates an adequate understanding of this principle?

Which of the following are considered core measures and monitored by The Joint Commission? (Select all that apply.)

The nurse manager is educating a new hire on The Joint Commission (TJC).The manager tells the new hire that TJC mandates the use of continuous quality improvement and measurement of specific quality outcomes for patients with certain diagnoses.The teaching has been effective when the new hire states:

A nurse is preparing a presentation on core measures.Which medical diagnosis should the nurse plan on presenting during the lecture? (Select all that apply.)

The continuous quality improvement (CQI)committee has performed a retrospective chart audit to investigate whether outcomes recorded in each nursing care plan are patient centered and written in behavioral terms.The expected standard is 98% compliance.The sample size was 200.Results showed that 180 charts met the standard.What assessment can be made?

A nurse manager is brainstorming quality improvement methods.Which action would help implement these methods on the assigned unit?