Exam 13: Conflict Management

What is important for the nurse manager to understand about resolving conflict in the workplace? (Select all that apply.)

A staff nurse who has worked on the unit for 6 months voices the following concerns to another nurse: "The clinical nurse leader of the unit often follows me into the supply room and stands blocking the doorway and chats.The nurse leader makes opportunities to mention my good looks,muscular physique,or strength in the context of daily work,saying things like: 'You're so handsome; no wonder your patients like you.' The nurse leader frequently touches me on the arm,the shoulder,chest,or the hair,and if I'm sitting,touches my leg.Yesterday,the nurse leader patted my arm and said,'You know,if we were dating,I might be able to give you lighter assignments.' I don't want to date the nurse leader.I just want to be left alone! What should I do?" What is the best reply?

To resolve a scheduling conflict,a nurse manager is using employment seniority.The nurse manager interprets this as

A nurse is aware that an area of conflict between nurses and patient's families is quality of parental care.Which action would not help the nurse reduce conflict?

During a staff meeting,an upset nursing assistant tells the group that the other nursing assistants are given easier patient assignments and are always given their choice of days off.What approach by the nurse manager would be effective to resolve this conflict?

A nurse feels angry over a patient assignment and feels that assignments always include the "bad ones." What is the best way to control this anger?

A female nurse is experiencing sexual harassment in the workplace by a male nurse.Which action should this nurse take to stop the sexual harassment?

What is the best strategy for resolving the conflict in a situation in which two staff nurses request the same vacation weeks?

What action(s)by the staff nurse is an effective way to deal with a sexual harassment issue in the workplace? (Select all that apply.)

Which of the following scenarios shows an ethical conflict?

Of the following common areas of conflict between nurses and their patients and families,which does the nurse interpret as the most easily resolved?

Which action by the nurse has a potential for creating role conflict?

A newborn has several congenital anomalies incompatible with living beyond 1 month.The newborn cannot retain formula,and the temperature drops when the newborn is removed from the warmer.Two nurses who alternate caring for the baby argue about whether or not to attempt bottle feedings and whether the newborn should be removed from the warmer to be held.What is the origin of the conflict described?

The nurse manager is attempting to resolve an interpersonal conflict between two nurses.Which action below should be done first?

What are some positive results that can come from conflict? (Select all that apply.)

A nurse is caring for an older adult patient when conflict regarding treatment arises between the family and the health care provider.What can the nurse do to resolve this conflict? (Select all that apply.)

What actions can a nurse implement into daily practice to reduce conflict? (Select all that apply.)

A nurse is frustrated about being scheduled on a holiday that had been requested off,but a new nurse with less seniority was given the holiday off.Which action by the nurse shows accommodation?

What can staff nurses do to reduce conflict with patients and families?

Considering the following terms used to label different styles of handling anger-the Sherman tank,the sniper,the constant complainer,and the clam.Which of the following comments would you expect a Sherman tank to make?