Question 1

Which of the following are common factors of conflict encountered in nursing? (Select all that apply.)

Accepted Answer

A)  Ambiguous boundaries around work responsibilities 
B)  Unclear communication to family members about visiting hours 
C)  Nursing assistant placing personal achievement above everything 
D)  Chief of medicine demanding that the nurse/patient ratio be increased 
E)  Consideration of 26-week termination of pregnancy by a physician because of mother's health 
F)Vacation schedules posted with new staff members having to work at least one day during all holidays
G)None of above 
A)  Ambiguous boundaries around work responsibilities 
B)  Unclear communication to family members about visiting hours 
C)  Nursing assistant placing personal achievement above everything 
D)  Chief of medicine demanding that the nurse/patient ratio be increased 
E)  Consideration of 26-week termination of pregnancy by a physician because of mother's health 
F)Vacation schedules posted with new staff members having to work at least one day during all holidays
G)None of above

Question 2

One of your peers,a staff nurse,is a "potshot artist." This nurse often makes you the butt of innuendo or teasing digs.You are fed up and decide to take action the next time it happens.What strategy should be considered as an effective way of dealing with a "sniper?"

Accepted Answer

A)  Clam up and allow the individual to fully ventilate her concern. 
B)  Confront and tell the individual he or she is wrong. 
C)  Coldly withdraw from the individual. 
D)  Obtain group confirmation or denial of criticism raised by the individual. 
A)  Clam up and allow the individual to fully ventilate her concern. 
B)  Confront and tell the individual he or she is wrong. 
C)  Coldly withdraw from the individual. 
D)  Obtain group confirmation or denial of criticism raised by the individual.

Question 3

On the unit in which you work,one nurse's aide is usually pleasant and helpful; the other is often abrasive and angry.What is the most important basic guideline to be observed by a nurse who must resolve a conflict between the two nurse's aides?

Accepted Answer

A)  Deal with issues,not personalities. 
B)  Require the aides to reach a compromise. 
C)  Weigh the consequences of each possible solution. 
D)  Encourage ventilation of anger and use humor to minimize the conflict. 
A)  Deal with issues,not personalities. 
B)  Require the aides to reach a compromise. 
C)  Weigh the consequences of each possible solution. 
D)  Encourage ventilation of anger and use humor to minimize the conflict.

Question 4

Which of the following statements by the nurse about unresolved conflict is true? (Select all that apply.)

Accepted Answer

A)  "Conflict makes nursing staff more productive." 
B)  "Conflict reduces productivity among staff." 
C)  "Conflicts wastes time." 
D)  "Conflict waste energy." 
E)  "Conflict increases teamwork." 
A)  "Conflict makes nursing staff more productive." 
B)  "Conflict reduces productivity among staff." 
C)  "Conflicts wastes time." 
D)  "Conflict waste energy." 
E)  "Conflict increases teamwork."

Question 5

Which statement by the nurse is true regarding sexual harassment?

Accepted Answer

A)  "Sexual harassment no longer occurs in the workplace." 
B)  "Sexual harassment is only caused by men." 
C)  "The most common sexual harassment complaint is inappropriate remarks and touching." 
D)  "Nothing can be done to prove sexual harassment." 
A)  "Sexual harassment no longer occurs in the workplace." 
B)  "Sexual harassment is only caused by men." 
C)  "The most common sexual harassment complaint is inappropriate remarks and touching." 
D)  "Nothing can be done to prove sexual harassment."

Which of the following are common factors of conflict encountered in nursing? (Select all that apply.)

One of your peers,a staff nurse,is a "potshot artist." This nurse often makes you the butt of innuendo or teasing digs.You are fed up and decide to take action the next time it happens.What strategy should be considered as an effective way of dealing with a "sniper?"

On the unit in which you work,one nurse's aide is usually pleasant and helpful; the other is often abrasive and angry.What is the most important basic guideline to be observed by a nurse who must resolve a conflict between the two nurse's aides?

Which of the following statements by the nurse about unresolved conflict is true? (Select all that apply.)

Which statement by the nurse is true regarding sexual harassment?

Role Transitions

Personal Management: Time and Self-Care Strategies

Mentorship, Preceptorship, and Nurse Residency Programs

Employment Considerations: Opportunities, Resumes, and Interviewing

NCLEX-RN Examination and the New Graduate

Historical Perspectives: Influences on the Present

Nursing Education

Nursing Theory

Image of Nursing: Influences of the Present

Challenges of Nursing Management and Leadership

Building Nursing Management Skills

Effective Communication and Team Building

Delegation in the Clinical Setting

The Health Care Organization and Patterns of Nursing Care Delivery

Economics of the Health Care Delivery System

Political Action in Nursing

Collective Bargaining: Traditional (Union)and Nontraditional Approaches

Ethical Issues

Legal Issues

Cultural and Spiritual Awareness

Quality Patient Care

Nursing Informatics

Using Nursing Research in Practice

Workplace Issues

Emergency Preparedness

Filters

Exam 13: Conflict Management

Which of the following are common factors of conflict encountered in nursing? (Select all that apply.)

One of your peers,a staff nurse,is a "potshot artist." This nurse often makes you the butt of innuendo or teasing digs.You are fed up and decide to take action the next time it happens.What strategy should be considered as an effective way of dealing with a "sniper?"

On the unit in which you work,one nurse's aide is usually pleasant and helpful; the other is often abrasive and angry.What is the most important basic guideline to be observed by a nurse who must resolve a conflict between the two nurse's aides?

Which of the following statements by the nurse about unresolved conflict is true? (Select all that apply.)

Which statement by the nurse is true regarding sexual harassment?

Role Transitions

Personal Management: Time and Self-Care Strategies

Mentorship, Preceptorship, and Nurse Residency Programs

Employment Considerations: Opportunities, Resumes, and Interviewing

NCLEX-RN Examination and the New Graduate

Historical Perspectives: Influences on the Present

Nursing Education

Nursing Theory

Image of Nursing: Influences of the Present

Challenges of Nursing Management and Leadership

Building Nursing Management Skills

Effective Communication and Team Building

Delegation in the Clinical Setting

The Health Care Organization and Patterns of Nursing Care Delivery

Economics of the Health Care Delivery System

Political Action in Nursing

Collective Bargaining: Traditional (Union)and Nontraditional Approaches

Ethical Issues

Legal Issues

Cultural and Spiritual Awareness

Quality Patient Care

Nursing Informatics

Using Nursing Research in Practice

Workplace Issues

Emergency Preparedness

Filters