Exam 11: Communication

Zeus Industries sells satellite television systems. Recently, the company invested heavily in one of the many new technologies available. Employees tell senior management that this investment was the right choice, but sales keep decreasing. Some sales employees have also given incorrect information to suppliers, even though the company has held numerous intensive training sessions to keep sales personnel apprised of changes in the industry. The company has also received low customer service ratings from recent consumer surveys. These surveys indicate that customers are frustrated with the specialized technical knowledge necessary to operate their satellite systems. The mistakes committed by the sales staff suggest that sales personnel are probably experiencing which of the following as a result of their intensive training?

Communication that takes place among members of work groups at the same level is known as ________ communication.

The receiver of a communication must first ________ the message.

Even when we're communicating in the same language, words mean different things to different people, with ________ and context being two of the biggest factors that influence such differences.

Discuss the advantages and disadvantages of oral communication.

Before communication can take place it needs a ________.

Communication chains are generally more of a liability than an effective tool in organization.

James and Neung are negotiating a purchase from Neung's Tai corporation. James notices that Neung is very quiet. Rather than assume that Neung is upset at how the negotiations are going, James continues to discuss the details of how the purchase will ensue. Finally James closes the deal and later learns that Neung's quiet moments were respectful moments to allow James to reveal his deal. Which strategy did James use to succeed?

In a communication process, the ________ initiates a message by encoding a thought.

With reference to the communication process, when a sender speaks, the speech is the ________.

If Albert is apprehensive regarding oral communication, which of the following behaviors is he least likely to display?

Which of the following is not one of the controlled processing one might use when processing information?

Generally, which of the following methods of communication should be used for communicating a complex and lengthy message when the message has to pass through a number of people?

Individuals from individualistic cultures tend to acknowledge conflict only implicitly and avoid emotionally charged disputes.

Miranda is a mid-level supervisor at a home improvement store. Over the last few weeks, Miranda has noticed that Lauren has not been doing well at his job and the sales in his area have been slipping. Which method of communication would be best for Miranda to use to address this matter with Lauren?

In a communication process, the ________ is the actual physical product of the sender's encoding.

In a communication process, ________ is the check on how successful we have been in transferring our messages as originally intended.

Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over the world. She needs to convey information to new employees that will help them in communicating across cultures. Brenda explains to new employees that ________ cultures rely heavily on nonverbal cues and subtle situational cues in communicating with others, and a person's official status, place in society, and reputation carry considerable weight.

Which of the following is an example of upward communication?

Which of the following statements is definitely true regarding an informal communication channel?