Exam 11: Communication

In the communication process, decoding precedes encoding.

Which of the following is not something a manager should do to communicate better across cultures?

Generally, a body position or movement by itself has a precise and universal meaning.

Explain how the grapevine functions and why it exists in organizational communication.

What is lateral communication?

Explain and provide a workplace example for each of the following communication situations: oral communication in downward flowing direction; written communication in upward flowing direction; and non-verbal communication in lateral flowing direction.

All of the following are examples of downward communication flows except ________.

Harriet has been assigned the task of setting up work teams for a complex software development project. Each team has different work requirements. Harriet must choose the best structure for each team, based on its specific requirements. Team A must operate very quickly to meet stringent deadlines. The quality of the final project depends highly on Team A's output, so Team A must also work very accurately. Which of the following network structures should Harriet choose for this team?

You have recently been promoted to district manager of a large scale restaurant chain which specializes in affordable meals in a pleasant environment. In accordance with management objectives, you are responsible for increasing sales of appetizers by 20 percent by the next quarter for the 15 locations in your area. Keeping channel richness in mind, how will you make contact with the restaurant employees to facilitate the sales increase?

Which of the following types of small-group communication networks is most effective for facilitating the emergence of a leader?

Your ________ can be as important as the ________ of your communication.

John writes a memo to his employees. Putting his thoughts onto paper is an example of ________.

Which of the following is not a physical manifestation of being a good listener?

Which of the following statements is true regarding the grapevine?

An informal communication network in an organization is typically called the ________.

Jake tells his boss only what he believes the boss wants to hear. Jake is engaging in ________.

The act of persuasion on the part of the leader is unethical.

What are the eight key parts of the communication process?

Mary telephones her employee, Joe, to let him know that today's meeting has been moved to one o'clock. In the communication process, Mary is ________.

The advantages of written communication are speed and feedback.