Exam 13: Power and Politics

Marilyn is the department head for a large call center and is responsible for conducting quarterly performance evaluations on her employees. While a good portion of the evaluation is based on areas such as friendliness, punctuality, and customer ratings, roughly half of the appraisal is based on call volume and the conversion of callers to customers. An employee's evaluations are used to determine quarterly raises. Algemar and Nick both work for Marilyn. Marilyn feels that she is a mentor for Nick while she feels that she simply inherited Algemar from another department; thus, Marilyn sometimes strikes from Nick's call records customers who are extremely difficult or perhaps too set against buying the product. For the last quarter, Marilyn awarded Nick a raise while she did not award one to Algemar. Nick's accepting the raise based on his performance evaluation could best be described as ________.

When two organizations with very political environments interact with one another, studies have shown ________.

According to the U.S. Equal Employment Opportunity Commission, the definition of sexual harassment includes all of the following except which?

Which of the following power tactics tends to backfire and is typically the least effective of the nine power tactics?

Which of the following organizational factors encourages political behavior?

Employees who self-promote receive lower performance evaluations than employees who ingratiate.

Employees exhibiting which of the following traits are more likely to engage in political behavior?

Which of the following works to create resource dependence?

Which of the following statements is true regarding impression management (IM) techniques?

Discuss the effectiveness of various influence tactics.

Leadership requires ________.

According to various studies around the world, higher levels of political skill are associated with higher levels of perceived ________.

Jerrod is engaging in which of the following impression management techniques as far as his supervisor is concerned?

Unlike power, leadership requires a significant degree of goal compatibility.

How do people react to organizational politics?

Jerrod is relatively new to Xenon Corporation and wants to make sure that he makes a good impression on his coworkers and supervisor. He agrees with the supervisor's opinion most of the time and constantly compliments others about their good work. Jerrod is engaging in which of the following impression management techniques as far as his supervisor is concerned?

Legitimate power is influence wielded as a result of expertise, special skill, or knowledge.

The most important factor leading to politics within organizations is the realization that most of the "facts" used to allocate the limited resources are not open to interpretation.

________ is the only power tactic that is effective for exerting upward influence, downward influence, and lateral influence.

Leadership focuses on the lateral and upward influence patterns.