Question 1

Some studies suggest that ________ levels of task conflict in the early development stages ________ creativity in groups.

Accepted Answer

A)  low; increases 
B)  moderate; increases 
C)  high; mitigates 
D)  moderate; decreases 
E)  low; decreases 
A)  low; increases 
B)  moderate; increases 
C)  high; mitigates 
D)  moderate; decreases 
E)  low; decreases

Question 2

The ________ stage of the conflict process is important because it's where conflict issues tend to be defined.

Accepted Answer

A)  potential opposition 
B)  cognition and personalization 
C)  intuitions 
D)  behavior 
E)  reaction and transference 
A)  potential opposition 
B)  cognition and personalization 
C)  intuitions 
D)  behavior 
E)  reaction and transference

Question 3

With reference to the interactionist view of conflict, conflict that relates to the content and goals of work is called ________ conflict.

Accepted Answer

A)  job 
B)  task 
C)  relationship 
D)  process 
E)  communication 
A)  job 
B)  task 
C)  relationship 
D)  process 
E)  communication

Question 4

Which of the following statements is true regarding distributive bargaining?

Accepted Answer

A)  It operates under zero-sum conditions. 
B)  It focuses on long-term relationships. 
C)  It involves high information sharing. 
D)  It attempts to create a win-win solution. 
E)  In terms of intraorganizational behavior, all things being equal, distributive bargaining is preferable to integrative bargaining. 
A)  It operates under zero-sum conditions. 
B)  It focuses on long-term relationships. 
C)  It involves high information sharing. 
D)  It attempts to create a win-win solution. 
E)  In terms of intraorganizational behavior, all things being equal, distributive bargaining is preferable to integrative bargaining.

Question 5

During a negotiation, making an initial offer leads to the ________ bias.

Accepted Answer

A)  self-serving 
B)  framing 
C)  attributional 
D)  anchoring 
E)  cognitive 
A)  self-serving 
B)  framing 
C)  attributional 
D)  anchoring 
E)  cognitive

Question 6

Men and women negotiate differently.

Accepted Answer

A) True 
 B)False

Question 7

________ is an antidote for groupthink.

Accepted Answer

A)  Politics 
B)  Distributive bargaining 
C)  Conflict 
D)  Integrative bargaining 
E)  Negotiation 
A)  Politics 
B)  Distributive bargaining 
C)  Conflict 
D)  Integrative bargaining 
E)  Negotiation

Question 8

Conditions that can create conflicts can be classified into three categories. Which of the following is one of these three categories that includes variables such as jurisdictional clarity, member-goal compatibility, and leadership styles?

Accepted Answer

A)  communication 
B)  structure 
C)  personal variables 
D)  group interactions 
E)  process variables 
A)  communication 
B)  structure 
C)  personal variables 
D)  group interactions 
E)  process variables

Question 9

Which of the following is not a possible result of felt conflict?

Accepted Answer

A)  anxiety 
B)  tension 
C)  frustration 
D)  indifference 
E)  hostility 
A)  anxiety 
B)  tension 
C)  frustration 
D)  indifference 
E)  hostility

Question 10

At first, the disputing parties resist your offer to help create a win-win situation for both groups. They are each highly focused on their demands in the negotiation, otherwise known as their ________.

Accepted Answer

A)  focal points 
B)  distribution points 
C)  resistance points 
D)  settlement ranges 
E)  target points 
A)  focal points 
B)  distribution points 
C)  resistance points 
D)  settlement ranges 
E)  target points

Question 11

Caleb, a manager, always displays anger when he negotiates with his team members. Which type of bargaining is Caleb employing to induce concessions from his team?

Accepted Answer

A)  integrative bargaining 
B)  collective bargaining 
C)  distributive bargaining 
D)  individual bargaining 
E)  dysfunctional bargaining 
A)  integrative bargaining 
B)  collective bargaining 
C)  distributive bargaining 
D)  individual bargaining 
E)  dysfunctional bargaining

Question 12

Describe the five conflict-handling intentions that are based on the dimensions of cooperativeness and assertiveness.

Accepted Answer

The five conflict-handling intentions th

Question 13

Distributive bargaining attempts to create a win-win solution for both the parties.

Accepted Answer

A) True 
 B)False

Question 14

When your work group disagrees, the disagreements usually concern how the group's work should be accomplished. The type of conflict experienced by your group is ________.

Accepted Answer

A)  task conflict 
B)  relationship conflict 
C)  process conflict 
D)  traditional conflict 
E)  reactive conflict 
A)  task conflict 
B)  relationship conflict 
C)  process conflict 
D)  traditional conflict 
E)  reactive conflict

Question 15

What are the various functional outcomes of conflict?

Accepted Answer

Conflict is functional when it improves

Question 16

Emma is the labor union negotiator. Today, she is meeting with management to discuss the new five-year contract, including wages and benefits. This example of labor-management negotiations over wages exemplifies ________.

Accepted Answer

A)  integrative bargaining 
B)  arbitration 
C)  distributive bargaining 
D)  mediation 
E)  conciliation 
A)  integrative bargaining 
B)  arbitration 
C)  distributive bargaining 
D)  mediation 
E)  conciliation

Question 17

Which of the following conflict-handling intentions is unassertive and uncooperative?

Accepted Answer

A)  competing 
B)  collaborating 
C)  avoiding 
D)  compromising 
E)  accommodating 
A)  competing 
B)  collaborating 
C)  avoiding 
D)  compromising 
E)  accommodating

Question 18

In terms of intraorganizational behavior, all things being equal, why is integrative bargaining preferable to distributive bargaining?

Accepted Answer

In terms of intraorganizational behavior

Question 19

The conflict-handling intention of accommodating is unassertive and cooperative.

Accepted Answer

A) True 
 B)False

Question 20

In which stage of the conflict process does conflict become visible?

Accepted Answer

A)  outcomes 
B)  intentions 
C)  incompatibility 
D)  behavior 
E)  personalization 
A)  outcomes 
B)  intentions 
C)  incompatibility 
D)  behavior 
E)  personalization

Some studies suggest that levels of task conflict in the early development stages creativity in groups.

The ________ stage of the conflict process is important because it's where conflict issues tend to be defined.

With reference to the interactionist view of conflict, conflict that relates to the content and goals of work is called ________ conflict.

Which of the following statements is true regarding distributive bargaining?

During a negotiation, making an initial offer leads to the ________ bias.

Men and women negotiate differently.

________ is an antidote for groupthink.

Conditions that can create conflicts can be classified into three categories. Which of the following is one of these three categories that includes variables such as jurisdictional clarity, member-goal compatibility, and leadership styles?

Which of the following is not a possible result of felt conflict?

At first, the disputing parties resist your offer to help create a win-win situation for both groups. They are each highly focused on their demands in the negotiation, otherwise known as their ________.

Caleb, a manager, always displays anger when he negotiates with his team members. Which type of bargaining is Caleb employing to induce concessions from his team?

Describe the five conflict-handling intentions that are based on the dimensions of cooperativeness and assertiveness.

Distributive bargaining attempts to create a win-win solution for both the parties.

When your work group disagrees, the disagreements usually concern how the group's work should be accomplished. The type of conflict experienced by your group is ________.

What are the various functional outcomes of conflict?

Emma is the labor union negotiator. Today, she is meeting with management to discuss the new five-year contract, including wages and benefits. This example of labor-management negotiations over wages exemplifies ________.

Which of the following conflict-handling intentions is unassertive and uncooperative?

In terms of intraorganizational behavior, all things being equal, why is integrative bargaining preferable to distributive bargaining?

The conflict-handling intention of accommodating is unassertive and cooperative.

In which stage of the conflict process does conflict become visible?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 14: Conflict and Negotiation

Some studies suggest that ________ levels of task conflict in the early development stages ________ creativity in groups.

The ________ stage of the conflict process is important because it's where conflict issues tend to be defined.

With reference to the interactionist view of conflict, conflict that relates to the content and goals of work is called ________ conflict.

Which of the following statements is true regarding distributive bargaining?

During a negotiation, making an initial offer leads to the ________ bias.

Men and women negotiate differently.

________ is an antidote for groupthink.

Conditions that can create conflicts can be classified into three categories. Which of the following is one of these three categories that includes variables such as jurisdictional clarity, member-goal compatibility, and leadership styles?

Which of the following is not a possible result of felt conflict?

At first, the disputing parties resist your offer to help create a win-win situation for both groups. They are each highly focused on their demands in the negotiation, otherwise known as their ________.

Caleb, a manager, always displays anger when he negotiates with his team members. Which type of bargaining is Caleb employing to induce concessions from his team?

Describe the five conflict-handling intentions that are based on the dimensions of cooperativeness and assertiveness.

Distributive bargaining attempts to create a win-win solution for both the parties.

When your work group disagrees, the disagreements usually concern how the group's work should be accomplished. The type of conflict experienced by your group is ________.

What are the various functional outcomes of conflict?

Emma is the labor union negotiator. Today, she is meeting with management to discuss the new five-year contract, including wages and benefits. This example of labor-management negotiations over wages exemplifies ________.

Which of the following conflict-handling intentions is unassertive and uncooperative?

In terms of intraorganizational behavior, all things being equal, why is integrative bargaining preferable to distributive bargaining?

The conflict-handling intention of accommodating is unassertive and cooperative.

In which stage of the conflict process does conflict become visible?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Some studies suggest that levels of task conflict in the early development stages creativity in groups.