Question 1

When one person seeks to satisfy his or her own interests regardless of the impact on the other parties to the conflict, that person is ________.

Accepted Answer

A)  competing 
B)  avoiding 
C)  accommodating 
D)  compromising 
E)  collaborating 
A)  competing 
B)  avoiding 
C)  accommodating 
D)  compromising 
E)  collaborating

Question 2

During the intentions stage of the conflict process, the parties decide what the conflict is about.

Accepted Answer

A) True 
 B)False

Question 3

The interactionist view of conflict proposes that all conflicts are good.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following terms best describes the process that occurs when two or more parties decide how to allocate scarce resources?

Accepted Answer

A)  mediation 
B)  conflict management 
C)  negotiation 
D)  unionization 
E)  arbitration 
A)  mediation 
B)  conflict management 
C)  negotiation 
D)  unionization 
E)  arbitration

Question 5

Pauline has been asked to reorganize her department, eliminating at least two people within the office. Pauline has strong personal relationships with everyone in her office and being asked to complete this task is very hard on her. Thinking back to Stage Four of the conflict process, discuss one of the types of intentions with which Pauline might struggle in this situation.

Accepted Answer

Responses should either be avoidance or

Question 6

According to a recent study, high levels of conflict between teams caused individuals to ________.

Accepted Answer

A)  exhibit high levels of counterproductive work behaviors 
B)  exhibit high levels of citizenship behaviors 
C)  exhibit hypercompetitive behaviors 
D)  exhibit higher levels of compliance with team norms 
E)  exhibit higher levels of Dark Triad behaviors 
A)  exhibit high levels of counterproductive work behaviors 
B)  exhibit high levels of citizenship behaviors 
C)  exhibit hypercompetitive behaviors 
D)  exhibit higher levels of compliance with team norms 
E)  exhibit higher levels of Dark Triad behaviors

Question 7

You are a marketing director for a large food manufacturer. Lately, you have noticed that you are spending a great deal more time at work, sometimes 14 hours a day, because your best friend, who is head of product development, continues to ask you to serve on taste test panels for new products. Which type(s) of conflict are you experiencing?

Accepted Answer

A)  task 
B)  relationship 
C)  process 
D)  both A and B 
E)  all A, B, and C 
A)  task 
B)  relationship 
C)  process 
D)  both A and B 
E)  all A, B, and C

Question 8

To be effective, mediators must be rather forceful.

Accepted Answer

A) True 
 B)False

Question 9

Angelina feels that her cubicle neighbor talks loudly on the phone, but in other ways she is a great neighbor. Angelina gets annoyed every time her neighbor's phone rings, but she has decided it's simply not worth the trouble to talk to her neighbor. Angelina's conflict-handling intention is called ________.

Accepted Answer

A)  competing 
B)  avoiding 
C)  accommodating 
D)  compromising 
E)  collaborating 
A)  competing 
B)  avoiding 
C)  accommodating 
D)  compromising 
E)  collaborating

Question 10

Please list and describe the three basic third-party roles.

Accepted Answer

A mediator is a neutral third party who

Question 11

A Chinese manager is more likely to use which of the following techniques for conflict management?

Accepted Answer

A)  direct confrontation 
B)  authoritative command 
C)  avoiding 
D)  pressurizing 
E)  competing tactics 
A)  direct confrontation 
B)  authoritative command 
C)  avoiding 
D)  pressurizing 
E)  competing tactics

Question 12

The two general approaches to bargaining are known as ________ bargaining.

Accepted Answer

A)  emotional and rational 
B)  affective and reflective 
C)  distributive and integrative 
D)  formal and informal 
E)  reflexive and restrictive 
A)  emotional and rational 
B)  affective and reflective 
C)  distributive and integrative 
D)  formal and informal 
E)  reflexive and restrictive

Question 13

What can managers do to manage conflicts effectively in their organizations?

Accepted Answer

One common ingredient in organizations t

Question 14

In a negotiation process, which of the following activities is most likely to be included in the "definition of ground rules" step?

Accepted Answer

A)  determining your best alternative to a negotiated agreement 
B)  determining time constraints, if any, applicable to negotiation 
C)  justifying your original demands 
D)  formalizing the agreement that has been worked out 
E)  determining the history leading up to the negotiation 
A)  determining your best alternative to a negotiated agreement 
B)  determining time constraints, if any, applicable to negotiation 
C)  justifying your original demands 
D)  formalizing the agreement that has been worked out 
E)  determining the history leading up to the negotiation

Question 15

In a negotiation process, which of the following activities is most likely to be included in the "closure and implementation" step?

Accepted Answer

A)  determining your best alternative to a negotiated agreement 
B)  justifying your original demands 
C)  formalizing the agreement that has been worked out 
D)  determining time constraints, if any, applicable to negotiation 
E)  exchange of the initial proposals or demands 
A)  determining your best alternative to a negotiated agreement 
B)  justifying your original demands 
C)  formalizing the agreement that has been worked out 
D)  determining time constraints, if any, applicable to negotiation 
E)  exchange of the initial proposals or demands

Question 16

Which of the following is not an individual factor that influences the effectiveness of a negotiator?

Accepted Answer

A)  personality 
B)  mood 
C)  gender 
D)  age 
E)  culture 
A)  personality 
B)  mood 
C)  gender 
D)  age 
E)  culture

Question 17

Negotiators with absolutely no alternative to a negotiated agreement sometimes ________.

Accepted Answer

A)  become hostile and end the negotiation 
B)  become hostile and agree to whatever is offered to them 
C)  adopt a "go for broke" mentality 
D)  adopt a "worst case scenario" mentality 
E)  seek out another party with whom to negotiate 
A)  become hostile and end the negotiation 
B)  become hostile and agree to whatever is offered to them 
C)  adopt a "go for broke" mentality 
D)  adopt a "worst case scenario" mentality 
E)  seek out another party with whom to negotiate

Question 18

People are better at advocating for themselves than they are advocating for others.

Accepted Answer

A) True 
 B)False

Question 19

In which of the five steps of the negotiation process do both parties have to undoubtedly make concessions?

Accepted Answer

A)  accommodating 
B)  compromising 
C)  bargaining 
D)  clarifying 
E)  implementing 
A)  accommodating 
B)  compromising 
C)  bargaining 
D)  clarifying 
E)  implementing

Question 20

Tyler has often been seen to be employing accommodation as his conflict-handling strategy. In which of the following situations would Tyler's strategy be most suitable?

Accepted Answer

A)  when he perceives no chance of satisfying his concerns 
B)  when an issue is trivial or symptomatic of other issues 
C)  when gathering information supersedes immediate decision 
D)  when others can resolve the conflict more effectively 
E)  when harmony and stability are especially important 
A)  when he perceives no chance of satisfying his concerns 
B)  when an issue is trivial or symptomatic of other issues 
C)  when gathering information supersedes immediate decision 
D)  when others can resolve the conflict more effectively 
E)  when harmony and stability are especially important

When one person seeks to satisfy his or her own interests regardless of the impact on the other parties to the conflict, that person is ________.

During the intentions stage of the conflict process, the parties decide what the conflict is about.

The interactionist view of conflict proposes that all conflicts are good.

Which of the following terms best describes the process that occurs when two or more parties decide how to allocate scarce resources?

According to a recent study, high levels of conflict between teams caused individuals to ________.

To be effective, mediators must be rather forceful.

Please list and describe the three basic third-party roles.

A Chinese manager is more likely to use which of the following techniques for conflict management?

The two general approaches to bargaining are known as ________ bargaining.

What can managers do to manage conflicts effectively in their organizations?

In a negotiation process, which of the following activities is most likely to be included in the "definition of ground rules" step?

In a negotiation process, which of the following activities is most likely to be included in the "closure and implementation" step?

Which of the following is not an individual factor that influences the effectiveness of a negotiator?

Negotiators with absolutely no alternative to a negotiated agreement sometimes ________.

People are better at advocating for themselves than they are advocating for others.

In which of the five steps of the negotiation process do both parties have to undoubtedly make concessions?

Tyler has often been seen to be employing accommodation as his conflict-handling strategy. In which of the following situations would Tyler's strategy be most suitable?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

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Exam 14: Conflict and Negotiation

When one person seeks to satisfy his or her own interests regardless of the impact on the other parties to the conflict, that person is ________.

During the intentions stage of the conflict process, the parties decide what the conflict is about.

The interactionist view of conflict proposes that all conflicts are good.

Which of the following terms best describes the process that occurs when two or more parties decide how to allocate scarce resources?

According to a recent study, high levels of conflict between teams caused individuals to ________.

To be effective, mediators must be rather forceful.

Please list and describe the three basic third-party roles.

A Chinese manager is more likely to use which of the following techniques for conflict management?

The two general approaches to bargaining are known as ________ bargaining.

What can managers do to manage conflicts effectively in their organizations?

In a negotiation process, which of the following activities is most likely to be included in the "definition of ground rules" step?

In a negotiation process, which of the following activities is most likely to be included in the "closure and implementation" step?

Which of the following is not an individual factor that influences the effectiveness of a negotiator?

Negotiators with absolutely no alternative to a negotiated agreement sometimes ________.

People are better at advocating for themselves than they are advocating for others.

In which of the five steps of the negotiation process do both parties have to undoubtedly make concessions?

Tyler has often been seen to be employing accommodation as his conflict-handling strategy. In which of the following situations would Tyler's strategy be most suitable?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters