Question 1

In the phenomenon of groupthink,the team may arrive at poor-quality decisions and even act unethically.

Accepted Answer

A) True 
 B)False

Question 2

List at least three benefits of effective listening in business.

Accepted Answer

Effective listening strengthens organiza

Question 3

Identify and discuss five tips that can help you use the phone confidently and professionally.

Accepted Answer

When you're using the phone at work, you

Question 4

Some people use ________ to tune out anything that doesn't conform to their beliefs or their self-images.

Accepted Answer

A) empathetic listening 
B) constricted listening 
C) egocentric listening 
D) active listening 
E) defensive listening 
A) empathetic listening 
B) constricted listening 
C) egocentric listening 
D) active listening 
E) defensive listening

Question 5

To overcome barriers to effective listening,the listener should

Accepted Answer

A) use selective listening. 
B) rely on prejudgment. 
C) limit the use of categorization. 
D) interrupt often to ask questions. 
E) use visualization techniques. 
A) use selective listening. 
B) rely on prejudgment. 
C) limit the use of categorization. 
D) interrupt often to ask questions. 
E) use visualization techniques.

Question 6

During the group development process,the ________ phase is reached when a consensus is reached and the team finds a solution that all members are willing to support.

Accepted Answer

A) orientation 
B) emergence 
C) brainstorming 
D) reinforcement 
E) conflict 
A) orientation 
B) emergence 
C) brainstorming 
D) reinforcement 
E) conflict

Question 7

Conducting successful virtual meetings requires ________ before the meeting and ________ during the meeting.

Accepted Answer

A) less planning; more flexibility 
B) more planning; more diligence 
C) less diligence; more flexibility 
D) more planning; less diligence 
E) more flexibility; more diligence 
A) less planning; more flexibility 
B) more planning; more diligence 
C) less diligence; more flexibility 
D) more planning; less diligence 
E) more flexibility; more diligence

Question 8

During the ________ phase of group development,the team clarifies and summarizes the agreed-upon solution,and team members receive their assignments for carrying out the group's decision.

Accepted Answer

A) orientation 
B) conflict 
C) brainstorming 
D) emergence 
E) reinforcement 
A) orientation 
B) conflict 
C) brainstorming 
D) emergence 
E) reinforcement

Question 9

Which of the following indicates a specific and intentional meaning when using gestures and posture as a form of nonverbal communication?

Accepted Answer

A) slouching 
B) waving 
C) fidgeting 
D) leaning forward 
E) pacing 
A) slouching 
B) waving 
C) fidgeting 
D) leaning forward 
E) pacing

Question 10

Briefly describe at least three meeting technologies that make it easy for virtual teams to interact.

Accepted Answer

One of the newest virtual tools is onlin

Question 11

Differentiate among the three primary types of listening.

Accepted Answer

Content listening focuses on understandi

Question 12

When you're using a mobile device,making any of the following choices except ________ will reflect negatively on your professionalism.

Accepted Answer

A) talking loudly in open offices or public places 
B) texting during a meal or while someone is talking to you 
C) allowing incoming calls/texts to interrupt meetings or discussions 
D) asking for permission before using your device's camera 
E) using the device in the restroom 
A) talking loudly in open offices or public places 
B) texting during a meal or while someone is talking to you 
C) allowing incoming calls/texts to interrupt meetings or discussions 
D) asking for permission before using your device's camera 
E) using the device in the restroom

Question 13

Writing for websites often involves the use of ________,which organize and control content and support teamwork.

Accepted Answer

A) wikis 
B) shared workspaces 
C) word processing software 
D) content management systems 
E) social networks 
A) wikis 
B) shared workspaces 
C) word processing software 
D) content management systems 
E) social networks

Question 14

If you are engaging in critical listening,your goal is to

Accepted Answer

A) understand and retain information. 
B) understand the speaker's feelings,needs,and wants. 
C) evaluate the logic and validity of the message. 
D) appreciate the speaker's point of view. 
E) find flaws in the speaker's ideas as quickly as possible. 
A) understand and retain information. 
B) understand the speaker's feelings,needs,and wants. 
C) evaluate the logic and validity of the message. 
D) appreciate the speaker's point of view. 
E) find flaws in the speaker's ideas as quickly as possible.

Question 15

To use electronic media as effectively as possible,

Accepted Answer

A) use one message for multiple topics. 
B) use standard texting acronyms. 
C) assume the receiver can chat at any time. 
D) carefully word opinions to sound fact based and forceful. 
E) avoid "reply all" unless everyone can benefit from your reply. 
A) use one message for multiple topics. 
B) use standard texting acronyms. 
C) assume the receiver can chat at any time. 
D) carefully word opinions to sound fact based and forceful. 
E) avoid "reply all" unless everyone can benefit from your reply.

Question 16

Successful teamwork,productive meetings,effective listening,and nonverbal communication depend on ________ among all participants.

Accepted Answer

A) exclusive face-to-face contact 
B) mutual respect and consideration 
C) common cultural reference points 
D) the use of the latest communication technology 
E) regularly scheduled meetings 
A) exclusive face-to-face contact 
B) mutual respect and consideration 
C) common cultural reference points 
D) the use of the latest communication technology 
E) regularly scheduled meetings

Question 17

Group members who play team-maintenance roles help everyone to work better together.

Accepted Answer

A) True 
 B)False

Question 18

Briefly explain why the ability to work effectively in teams is so important in business.

Accepted Answer

Companies look for employees who work we

Question 19

If you are new to a company,what is the best way to decide what type of dress is appropriate in that organization?

Accepted Answer

The best way to learn what type of dress

Question 20

While having lunch with a client,what should you do with the business papers you brought to discuss? Why?

Accepted Answer

Since the business part of mos

In the phenomenon of groupthink,the team may arrive at poor-quality decisions and even act unethically.

List at least three benefits of effective listening in business.

Identify and discuss five tips that can help you use the phone confidently and professionally.

Some people use ________ to tune out anything that doesn't conform to their beliefs or their self-images.

To overcome barriers to effective listening,the listener should

During the group development process,the ________ phase is reached when a consensus is reached and the team finds a solution that all members are willing to support.

Conducting successful virtual meetings requires before the meeting and during the meeting.

During the ________ phase of group development,the team clarifies and summarizes the agreed-upon solution,and team members receive their assignments for carrying out the group's decision.

Which of the following indicates a specific and intentional meaning when using gestures and posture as a form of nonverbal communication?

Briefly describe at least three meeting technologies that make it easy for virtual teams to interact.

Differentiate among the three primary types of listening.

When you're using a mobile device,making any of the following choices except ________ will reflect negatively on your professionalism.

Writing for websites often involves the use of ________,which organize and control content and support teamwork.

If you are engaging in critical listening,your goal is to

To use electronic media as effectively as possible,

Successful teamwork,productive meetings,effective listening,and nonverbal communication depend on ________ among all participants.

Group members who play team-maintenance roles help everyone to work better together.

Briefly explain why the ability to work effectively in teams is so important in business.

If you are new to a company,what is the best way to decide what type of dress is appropriate in that organization?

While having lunch with a client,what should you do with the business papers you brought to discuss? Why?

Professional Communication in a Digital, social, mobile World

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters

Exam 2: Collaboration, interpersonal Communication, and Business Etiquette

In the phenomenon of groupthink,the team may arrive at poor-quality decisions and even act unethically.

List at least three benefits of effective listening in business.

Identify and discuss five tips that can help you use the phone confidently and professionally.

Some people use ________ to tune out anything that doesn't conform to their beliefs or their self-images.

To overcome barriers to effective listening,the listener should

During the group development process,the ________ phase is reached when a consensus is reached and the team finds a solution that all members are willing to support.

Conducting successful virtual meetings requires ________ before the meeting and ________ during the meeting.

During the ________ phase of group development,the team clarifies and summarizes the agreed-upon solution,and team members receive their assignments for carrying out the group's decision.

Which of the following indicates a specific and intentional meaning when using gestures and posture as a form of nonverbal communication?

Briefly describe at least three meeting technologies that make it easy for virtual teams to interact.

Differentiate among the three primary types of listening.

When you're using a mobile device,making any of the following choices except ________ will reflect negatively on your professionalism.

Writing for websites often involves the use of ________,which organize and control content and support teamwork.

If you are engaging in critical listening,your goal is to

To use electronic media as effectively as possible,

Successful teamwork,productive meetings,effective listening,and nonverbal communication depend on ________ among all participants.

Group members who play team-maintenance roles help everyone to work better together.

Briefly explain why the ability to work effectively in teams is so important in business.

If you are new to a company,what is the best way to decide what type of dress is appropriate in that organization?

While having lunch with a client,what should you do with the business papers you brought to discuss? Why?

Professional Communication in a Digital, social, mobile World

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters

Conducting successful virtual meetings requires before the meeting and during the meeting.