Question 1

One of the main advantages of collaboration via mobile devices is

Accepted Answer

A) a record of all comments. 
B) limited involvement in the brainstorming process. 
C) the ability to multitask. 
D) transference of fixed-web collaboration efforts. 
E) flexibility. 
A) a record of all comments. 
B) limited involvement in the brainstorming process. 
C) the ability to multitask. 
D) transference of fixed-web collaboration efforts. 
E) flexibility.

Question 2

When a team that has never worked together collaborates on communication efforts,

Accepted Answer

A) it's important to give members time to bond before getting down to business. 
B) there isn't time for team members get to know one another-work should begin immediately. 
C) you should expect poor results. 
D) members should always meet in person and never rely on meeting technologies. 
E) members should avoid trying to reach consensus,since it is nearly impossible. 
A) it's important to give members time to bond before getting down to business. 
B) there isn't time for team members get to know one another-work should begin immediately. 
C) you should expect poor results. 
D) members should always meet in person and never rely on meeting technologies. 
E) members should avoid trying to reach consensus,since it is nearly impossible.

Question 3

Selective listening refers to

Accepted Answer

A) a highly focused form of listening. 
B) letting one's mind wander until something personally relevant is said. 
C) a form of defensive listening. 
D) listening only long enough to form an opinion. 
E) a timesaving technique in which you ignore at least 25% of what is being said. 
A) a highly focused form of listening. 
B) letting one's mind wander until something personally relevant is said. 
C) a form of defensive listening. 
D) listening only long enough to form an opinion. 
E) a timesaving technique in which you ignore at least 25% of what is being said.

Question 4

A hidden agenda refers to

Accepted Answer

A) a meeting agenda that is not revealed to others outside the meeting group. 
B) individuals harboring motives,which they conceal from the rest of the group. 
C) an agenda that members must look for before they can attend a meeting. 
D) an approach to group dynamics that helps facilitate group functioning. 
E) an agenda that is not shared until the meeting begins. 
A) a meeting agenda that is not revealed to others outside the meeting group. 
B) individuals harboring motives,which they conceal from the rest of the group. 
C) an agenda that members must look for before they can attend a meeting. 
D) an approach to group dynamics that helps facilitate group functioning. 
E) an agenda that is not shared until the meeting begins.

Question 5

List at least three strategies to keep your mind from wandering while listening to a speaker.

Accepted Answer

Although people can think faster than th

Question 6

The primary difference between constructive feedback and destructive feedback is

Accepted Answer

A) constructive feedback is focused on the people involved. 
B) destructive feedback is focused on the process and outcomes of communication. 
C) constructive feedback can hurt people's feelings. 
D) destructive feedback delivers criticism with no guidance for improvement. 
E) constructive feedback includes a threat of consequences for failure. 
A) constructive feedback is focused on the people involved. 
B) destructive feedback is focused on the process and outcomes of communication. 
C) constructive feedback can hurt people's feelings. 
D) destructive feedback delivers criticism with no guidance for improvement. 
E) constructive feedback includes a threat of consequences for failure.

Question 7

Using mobile phones during meetings is

Accepted Answer

A) routine in today's high-tech workplace. 
B) now restricted or prohibited in many organizations. 
C) an effective way to show your professionalism. 
D) almost always acceptable,as long as your phone is in silent mode. 
E) an effective way to show your ability to multitask. 
A) routine in today's high-tech workplace. 
B) now restricted or prohibited in many organizations. 
C) an effective way to show your professionalism. 
D) almost always acceptable,as long as your phone is in silent mode. 
E) an effective way to show your ability to multitask.

Question 8

In part,poor listening occurs because listeners

Accepted Answer

A) can think faster than speakers can speak. 
B) concentrate on each word the speaker says,rather than the overall point. 
C) are unable to think originally. 
D) cannot process words and phrases as quickly as speakers can say them. 
E) do all of the above. 
A) can think faster than speakers can speak. 
B) concentrate on each word the speaker says,rather than the overall point. 
C) are unable to think originally. 
D) cannot process words and phrases as quickly as speakers can say them. 
E) do all of the above.

Question 9

Within 48 hours,people tend to forget approximately ________ percent of what was said in a 10-minute conversation.

Accepted Answer

A) 10 
B) 25 
C) 50 
D) 75 
E) 90 
A) 10 
B) 25 
C) 50 
D) 75 
E) 90

Question 10

"Virtual offices" that give everyone on a team access to the same set of resources and information are called

Accepted Answer

A) instant messaging software. 
B) videoconferencing systems. 
C) shared workspaces. 
D) extended databases. 
E) wikis. 
A) instant messaging software. 
B) videoconferencing systems. 
C) shared workspaces. 
D) extended databases. 
E) wikis.

Question 11

When the nonverbal signals match the spoken words,nonverbal signals can ________ a verbal message.

Accepted Answer

A) strengthen 
B) weaken 
C) replace 
D) eliminate the need for 
E) minimize 
A) strengthen 
B) weaken 
C) replace 
D) eliminate the need for 
E) minimize

Question 12

The best time to distribute an agenda for a meeting is

Accepted Answer

A) before the meeting. 
B) at the start of the meeting. 
C) during the meeting. 
D) after the meeting. 
E) as participates arrive. 
A) before the meeting. 
B) at the start of the meeting. 
C) during the meeting. 
D) after the meeting. 
E) as participates arrive.

Question 13

Conducting successful meetings by phone or online

Accepted Answer

A) is much easier than doing so face-to-face. 
B) is virtually impossible. 
C) dramatically reduces the distractions participants must overcome. 
D) requires extra planning before the meeting and more diligence during the meeting. 
E) eliminates the need for anyone to take minutes. 
A) is much easier than doing so face-to-face. 
B) is virtually impossible. 
C) dramatically reduces the distractions participants must overcome. 
D) requires extra planning before the meeting and more diligence during the meeting. 
E) eliminates the need for anyone to take minutes.

Question 14

The main role of the meeting leader is to be passive and let others speak without interference.

Accepted Answer

A) True 
 B)False

Question 15

If you're the designated leader of a meeting,

Accepted Answer

A) don't interfere if the discussion departs from the goals of the meeting. 
B) allow introverted participants to disengage from the meeting. 
C) try to simply act as an observer,and let the meeting "run itself." 
D) allow individuals to decide their individual roles. 
E) follow a predetermined agenda. 
A) don't interfere if the discussion departs from the goals of the meeting. 
B) allow introverted participants to disengage from the meeting. 
C) try to simply act as an observer,and let the meeting "run itself." 
D) allow individuals to decide their individual roles. 
E) follow a predetermined agenda.

Question 16

What are three potential disadvantages of working in teams?

Accepted Answer

While teams yield numerous benefits,it i

Question 17

For a formal meeting,appoint one person to record a ________ to summarize the important highlights of the meeting.

Accepted Answer

A) detailed meeting agenda 
B) set of meeting minutes 
C) pro-forma meeting matrix 
D) list of personal impressions 
E) list of key opinions 
A) detailed meeting agenda 
B) set of meeting minutes 
C) pro-forma meeting matrix 
D) list of personal impressions 
E) list of key opinions

Question 18

In participative management

Accepted Answer

A) employees are involved in the company's decision making. 
B) all top-level managers participate in profit sharing. 
C) teams are discouraged in favor of individual achievement. 
D) an authoritarian management model is used. 
E) managers have exclusive control. 
A) employees are involved in the company's decision making. 
B) all top-level managers participate in profit sharing. 
C) teams are discouraged in favor of individual achievement. 
D) an authoritarian management model is used. 
E) managers have exclusive control.

Question 19

An important aspect of mobile communication in the workplace is ________,which integrates voice,video,instant messaging,and real-time collaboration into a single system.

Accepted Answer

A) business communication 
B) unified communication 
C) peripatetic communication 
D) digital communication 
E) real time communication 
A) business communication 
B) unified communication 
C) peripatetic communication 
D) digital communication 
E) real time communication

Question 20

In the ________ phase of team evolution,team members reach a decision and find a solution that is acceptable enough for all members to support (even if they have reservations).

Accepted Answer

A) orientation 
B) reinforcement 
C) conflict 
D) brainstorming 
E) emergence 
A) orientation 
B) reinforcement 
C) conflict 
D) brainstorming 
E) emergence

One of the main advantages of collaboration via mobile devices is

When a team that has never worked together collaborates on communication efforts,

Selective listening refers to

A hidden agenda refers to

List at least three strategies to keep your mind from wandering while listening to a speaker.

The primary difference between constructive feedback and destructive feedback is

Using mobile phones during meetings is

In part,poor listening occurs because listeners

Within 48 hours,people tend to forget approximately ________ percent of what was said in a 10-minute conversation.

"Virtual offices" that give everyone on a team access to the same set of resources and information are called

When the nonverbal signals match the spoken words,nonverbal signals can ________ a verbal message.

The best time to distribute an agenda for a meeting is

Conducting successful meetings by phone or online

The main role of the meeting leader is to be passive and let others speak without interference.

If you're the designated leader of a meeting,

What are three potential disadvantages of working in teams?

For a formal meeting,appoint one person to record a ________ to summarize the important highlights of the meeting.

In participative management

An important aspect of mobile communication in the workplace is ________,which integrates voice,video,instant messaging,and real-time collaboration into a single system.

In the ________ phase of team evolution,team members reach a decision and find a solution that is acceptable enough for all members to support (even if they have reservations).

Professional Communication in a Digital, social, mobile World

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

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Exam 2: Collaboration, interpersonal Communication, and Business Etiquette

One of the main advantages of collaboration via mobile devices is

When a team that has never worked together collaborates on communication efforts,

Selective listening refers to

A hidden agenda refers to

List at least three strategies to keep your mind from wandering while listening to a speaker.

The primary difference between constructive feedback and destructive feedback is

Using mobile phones during meetings is

In part,poor listening occurs because listeners

Within 48 hours,people tend to forget approximately ________ percent of what was said in a 10-minute conversation.

"Virtual offices" that give everyone on a team access to the same set of resources and information are called

When the nonverbal signals match the spoken words,nonverbal signals can ________ a verbal message.

The best time to distribute an agenda for a meeting is

Conducting successful meetings by phone or online

The main role of the meeting leader is to be passive and let others speak without interference.

If you're the designated leader of a meeting,

What are three potential disadvantages of working in teams?

For a formal meeting,appoint one person to record a ________ to summarize the important highlights of the meeting.

In participative management

An important aspect of mobile communication in the workplace is ________,which integrates voice,video,instant messaging,and real-time collaboration into a single system.

In the ________ phase of team evolution,team members reach a decision and find a solution that is acceptable enough for all members to support (even if they have reservations).

Professional Communication in a Digital, social, mobile World

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters