Question 1

When introducing yourself to someone in a business context,you should always include a brief description of

Accepted Answer

A) one of your personal interests or hobbies. 
B) your role in the company. 
C) your company's history. 
D) your greatest accomplishment. 
E) the correct spelling of your name. 
A) one of your personal interests or hobbies. 
B) your role in the company. 
C) your company's history. 
D) your greatest accomplishment. 
E) the correct spelling of your name.

Question 2

When composing collaborative messages,the best strategy is to

Accepted Answer

A) assign the writing task to one person or divide larger projects among multiple writers. 
B) begin by letting all members "do their own thing" and then seeing what they all produce. 
C) let all members use their own preferred software. 
D) make the team as large as possible so that every possible area of expertise will be covered. 
E) compose as a group. 
A) assign the writing task to one person or divide larger projects among multiple writers. 
B) begin by letting all members "do their own thing" and then seeing what they all produce. 
C) let all members use their own preferred software. 
D) make the team as large as possible so that every possible area of expertise will be covered. 
E) compose as a group.

Question 3

Which of the following would be a positive,productive way of using a mobile device during an important meeting,convention,or conference?

Accepted Answer

A) using the mobile device so the speaker cannot see it 
B) working on other projects while listening to the speaker 
C) checking your Facebook 
D) tweeting key points from a convention speech 
E) answering emails 
A) using the mobile device so the speaker cannot see it 
B) working on other projects while listening to the speaker 
C) checking your Facebook 
D) tweeting key points from a convention speech 
E) answering emails

Question 4

To be a better speaker and a better listener,pay attention to

Accepted Answer

A) audience. 
B) subject matter. 
C) time. 
D) word choice. 
E) nonverbal cues. 
A) audience. 
B) subject matter. 
C) time. 
D) word choice. 
E) nonverbal cues.

Question 5

When conducting a meeting over a meal,it is appropriate to

Accepted Answer

A) ask personal questions. 
B) tell a few jokes. 
C) avoid profanity. 
D) discuss business documents before the entrée arrives. 
E) choose foods that can be eaten with your hands. 
A) ask personal questions. 
B) tell a few jokes. 
C) avoid profanity. 
D) discuss business documents before the entrée arrives. 
E) choose foods that can be eaten with your hands.

Question 6

An extranet is

Accepted Answer

A) a web-monitoring tool that provides an "extra net" of protection against malware and viruses. 
B) a restricted website available to employees and to outside parties by invitation only. 
C) another name for a social network such as LinkedIn or Facebook. 
D) another name for the hidden internet,which standard search engines do not reach. 
E) a network tool that allows employers to "ping" website users and monitor their activity. 
A) a web-monitoring tool that provides an "extra net" of protection against malware and viruses. 
B) a restricted website available to employees and to outside parties by invitation only. 
C) another name for a social network such as LinkedIn or Facebook. 
D) another name for the hidden internet,which standard search engines do not reach. 
E) a network tool that allows employers to "ping" website users and monitor their activity.

Question 7

Especially effective in establishing dominance,________ can also regulate interaction and indicate attention or interest.

Accepted Answer

A) touch 
B) posture 
C) appearance 
D) pace and pitch 
E) eyes 
A) touch 
B) posture 
C) appearance 
D) pace and pitch 
E) eyes

Question 8

Because phone calls lack the visual richness of face-to-face conversations,you'll need to use ________ to convey confidence and professionalism.

Accepted Answer

A) questions and social media 
B) smartphones and apps 
C) context and subject matter 
D) attitude and tone of voice 
E) facts and research 
A) questions and social media 
B) smartphones and apps 
C) context and subject matter 
D) attitude and tone of voice 
E) facts and research

Question 9

One way to show respect for others is being on time for a meeting.This is an example of ________ as a nonverbal cue.

Accepted Answer

A) influence 
B) time and space 
C) gesture 
D) dominance 
E) pitch,pace,and stress 
A) influence 
B) time and space 
C) gesture 
D) dominance 
E) pitch,pace,and stress

Question 10

Much of your workplace communication will occur during in-person or online meetings.If you're leading a meeting,you can help to make sure it's productive by

Accepted Answer

A) preparing carefully. 
B) allowing anyone interested in the topic to attend. 
C) limit participation during the meeting to supervisors. 
D) minimize your participation during the meeting. 
E) develop a flexible agenda. 
A) preparing carefully. 
B) allowing anyone interested in the topic to attend. 
C) limit participation during the meeting to supervisors. 
D) minimize your participation during the meeting. 
E) develop a flexible agenda.

Question 11

A new coworker from Russia asks you about North American greeting customs.You explain that in most business contexts,

Accepted Answer

A) women are not expected to shake hands. 
B) it is not necessary to stand up before shaking hands if you are already seated. 
C) shaking hands is an outdated custom in North America. 
D) a firm handshake is expected when two people meet. 
E) it is acceptable to shake hands only with men. 
A) women are not expected to shake hands. 
B) it is not necessary to stand up before shaking hands if you are already seated. 
C) shaking hands is an outdated custom in North America. 
D) a firm handshake is expected when two people meet. 
E) it is acceptable to shake hands only with men.

Question 12

Formal meetings are conducted according to ________,a time-tested method for planning and running meetings effectively.

Accepted Answer

A) business etiquette 
B) parochial protocols 
C) Emily Post's Rules of Order 
D) parliamentary procedure 
E) majority rules 
A) business etiquette 
B) parochial protocols 
C) Emily Post's Rules of Order 
D) parliamentary procedure 
E) majority rules

Question 13

During the ________ of the group-development process,the members of a problem-solving team would begin to discuss their positions and become more assertive in establishing their roles.

Accepted Answer

A) emergence phase 
B) reinforcement phase 
C) orientation phase 
D) brainstorming phase 
E) conflict phase 
A) emergence phase 
B) reinforcement phase 
C) orientation phase 
D) brainstorming phase 
E) conflict phase

Question 14

During a meeting with coworkers,your mobile phone rings.Should you answer it? Why or why not?

Accepted Answer

Generally speaking,it would be best to a

Question 15

If you are listening mainly to understand the speaker's message,you are engaging in

Accepted Answer

A) content listening. 
B) critical listening. 
C) empathic listening. 
D) active listening. 
E) selective listening. 
A) content listening. 
B) critical listening. 
C) empathic listening. 
D) active listening. 
E) selective listening.

Question 16

Which of the following statements about nonverbal communication is false?

Accepted Answer

A) Facial expressions are a primary means of conveying emotions. 
B) A person's voice carries both intended and unintended nonverbal cues. 
C) Nonverbal signals can be used to assert both authority and intimacy. 
D) Mastering nonverbal signals will allow you to "read someone like a book." 
E) Nonverbal communication can supplement spoken communication. 
A) Facial expressions are a primary means of conveying emotions. 
B) A person's voice carries both intended and unintended nonverbal cues. 
C) Nonverbal signals can be used to assert both authority and intimacy. 
D) Mastering nonverbal signals will allow you to "read someone like a book." 
E) Nonverbal communication can supplement spoken communication.

Question 17

If you want to use a mobile device to take notes during a meeting,it's a good idea to let the meeting's leader know ahead of time.

Accepted Answer

A) True 
 B)False

Question 18

The goal of ________ is to understand and evaluate a speaker's message based on elements such as logic,evidence,and validity,as well as the speaker's intentions and motives.

Accepted Answer

A) defensive listening 
B) content listening 
C) critical listening 
D) empathetic listening 
E) selective listening 
A) defensive listening 
B) content listening 
C) critical listening 
D) empathetic listening 
E) selective listening

Question 19

When it comes to personal appearance in the workplace,it's best to match your style to the expectations of your organization.

Accepted Answer

A) True 
 B)False

Question 20

When it comes to nonverbal communication,

Accepted Answer

A) culture does not influence how signals are interpreted. 
B) the sender-rather than the receiver-gets to determine what signals mean. 
C) it pays to be careful,since others might interpret things very differently than you intended. 
D) eye contact is a universal symbol of respect. 
E) don't forget that you can never smile too much. 
A) culture does not influence how signals are interpreted. 
B) the sender-rather than the receiver-gets to determine what signals mean. 
C) it pays to be careful,since others might interpret things very differently than you intended. 
D) eye contact is a universal symbol of respect. 
E) don't forget that you can never smile too much.

When introducing yourself to someone in a business context,you should always include a brief description of

When composing collaborative messages,the best strategy is to

Which of the following would be a positive,productive way of using a mobile device during an important meeting,convention,or conference?

To be a better speaker and a better listener,pay attention to

When conducting a meeting over a meal,it is appropriate to

An extranet is

Especially effective in establishing dominance,________ can also regulate interaction and indicate attention or interest.

Because phone calls lack the visual richness of face-to-face conversations,you'll need to use ________ to convey confidence and professionalism.

One way to show respect for others is being on time for a meeting.This is an example of ________ as a nonverbal cue.

Much of your workplace communication will occur during in-person or online meetings.If you're leading a meeting,you can help to make sure it's productive by

A new coworker from Russia asks you about North American greeting customs.You explain that in most business contexts,

Formal meetings are conducted according to ________,a time-tested method for planning and running meetings effectively.

During the ________ of the group-development process,the members of a problem-solving team would begin to discuss their positions and become more assertive in establishing their roles.

During a meeting with coworkers,your mobile phone rings.Should you answer it? Why or why not?

If you are listening mainly to understand the speaker's message,you are engaging in

Which of the following statements about nonverbal communication is false?

If you want to use a mobile device to take notes during a meeting,it's a good idea to let the meeting's leader know ahead of time.

The goal of ________ is to understand and evaluate a speaker's message based on elements such as logic,evidence,and validity,as well as the speaker's intentions and motives.

When it comes to personal appearance in the workplace,it's best to match your style to the expectations of your organization.

When it comes to nonverbal communication,

Professional Communication in a Digital, social, mobile World

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

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Exam 2: Collaboration, interpersonal Communication, and Business Etiquette

When introducing yourself to someone in a business context,you should always include a brief description of

When composing collaborative messages,the best strategy is to

Which of the following would be a positive,productive way of using a mobile device during an important meeting,convention,or conference?

To be a better speaker and a better listener,pay attention to

When conducting a meeting over a meal,it is appropriate to

An extranet is

Especially effective in establishing dominance,________ can also regulate interaction and indicate attention or interest.

Because phone calls lack the visual richness of face-to-face conversations,you'll need to use ________ to convey confidence and professionalism.

One way to show respect for others is being on time for a meeting.This is an example of ________ as a nonverbal cue.

Much of your workplace communication will occur during in-person or online meetings.If you're leading a meeting,you can help to make sure it's productive by

A new coworker from Russia asks you about North American greeting customs.You explain that in most business contexts,

Formal meetings are conducted according to ________,a time-tested method for planning and running meetings effectively.

During the ________ of the group-development process,the members of a problem-solving team would begin to discuss their positions and become more assertive in establishing their roles.

During a meeting with coworkers,your mobile phone rings.Should you answer it? Why or why not?

If you are listening mainly to understand the speaker's message,you are engaging in

Which of the following statements about nonverbal communication is false?

If you want to use a mobile device to take notes during a meeting,it's a good idea to let the meeting's leader know ahead of time.

The goal of ________ is to understand and evaluate a speaker's message based on elements such as logic,evidence,and validity,as well as the speaker's intentions and motives.

When it comes to personal appearance in the workplace,it's best to match your style to the expectations of your organization.

When it comes to nonverbal communication,

Professional Communication in a Digital, social, mobile World

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters