Question 1

The corporate culture of an organization is typically shaped by employees rather than managers.

Accepted Answer

A) True 
 B)False

Question 2

What is the first step in the strategic planning process?

Accepted Answer

A) Define an organization's mission. 
B) Monitor and adapt plans. 
C) Assess the competitive position. 
D) Develop strategies for reaching objectives. 
A) Define an organization's mission. 
B) Monitor and adapt plans. 
C) Assess the competitive position. 
D) Develop strategies for reaching objectives.

Question 3

A home furnishing store issued a recall notice for a defective appliance.Before the notice was publicly issued,the company had assembled a crisis management team to enact a(n)_____ plan.

Accepted Answer

A) tactical 
B) operational 
C) contingency 
D) strategic 
A) tactical 
B) operational 
C) contingency 
D) strategic

Question 4

What is a mission statement? What are the qualities of an effective mission statement? Provide an example.

Accepted Answer

The first step in strategic planning is

Question 5

Which of the following is a difference between programmed and nonprogrammed decisions?

Accepted Answer

A) Unlike programmed decisions,nonprogrammed decisions involve routine problems. 
B) Unlike nonprogrammed decisions,programmed decisions involve complex problems. 
C) Unlike programmed decisions,nonprogrammed decisions involve unique problems. 
D) Unlike nonprogrammed decisions,programmed decisions involve predetermined procedures. 
A) Unlike programmed decisions,nonprogrammed decisions involve routine problems. 
B) Unlike nonprogrammed decisions,programmed decisions involve complex problems. 
C) Unlike programmed decisions,nonprogrammed decisions involve unique problems. 
D) Unlike nonprogrammed decisions,programmed decisions involve predetermined procedures.

Question 6

A trend toward decentralization has pushed decision making down to operating employees in many cases.

Accepted Answer

A) True 
 B)False

Question 7

Fiona,president of Technicolor Graphics,is highly respected for her ability to analyze and interpret the trends in the rapidly changing graphics industry.Fiona has effective _____ skills.

Accepted Answer

A) human relations 
B) technical 
C) conceptual 
D) supervisory 
A) human relations 
B) technical 
C) conceptual 
D) supervisory

Question 8

Which of the following illustrates a quality of a great leader?

Accepted Answer

A) Jonathan displays a rigid style of work. 
B) Cynthia refrains from using her influence to attain new clients for her company. 
C) Rafael empathizes with his employees. 
D) Sarah refrains from using her power to direct the activities of her employees. 
A) Jonathan displays a rigid style of work. 
B) Cynthia refrains from using her influence to attain new clients for her company. 
C) Rafael empathizes with his employees. 
D) Sarah refrains from using her power to direct the activities of her employees.

Question 9

Complete the following using the terms listed.
-A(n)_____ is a structured group of people working together to achieve common goals.

Accepted Answer

A) corporate culture 
B) Management 
C) organization 
D) Top management 
E) Departmentalization
F)Vision
G)delegation
H)matrix structure
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)Contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)Human skills
R)mission statement
S)competitive differentiation
T)Empowerment 
A) corporate culture 
B) Management 
C) organization 
D) Top management 
E) Departmentalization
F)Vision
G)delegation
H)matrix structure
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)Contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)Human skills
R)mission statement
S)competitive differentiation
T)Empowerment

Question 10

Corporate culture often changes to meet new demands in the business environment.

Accepted Answer

A) True 
 B)False

Question 11

Organizational objectives identify a company's overall goals.

Accepted Answer

A) True 
 B)False

Question 12

Complete the following using the terms listed.
-A(n)_____ involves a complex and unique problem or opportunity with important consequences for an organization.

Accepted Answer

A) corporate culture 
B) Management 
C) organization 
D) Top management 
E) Departmentalization
F)Vision
G)delegation
H)matrix structure
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)Contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)Human skills
R)mission statement
S)competitive differentiation
T)Empowerment 
A) corporate culture 
B) Management 
C) organization 
D) Top management 
E) Departmentalization
F)Vision
G)delegation
H)matrix structure
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)Contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)Human skills
R)mission statement
S)competitive differentiation
T)Empowerment

Question 13

Which of the following is true of a line organization?

Accepted Answer

A) It is effective in a crisis situation. 
B) It is a complex organization structure. 
C) It places authority jointly in the hands of a group of individuals. 
D) It links employees from different parts of the organization to work together. 
A) It is effective in a crisis situation. 
B) It is a complex organization structure. 
C) It places authority jointly in the hands of a group of individuals. 
D) It links employees from different parts of the organization to work together.

Question 14

Describe leadership and power.From which sources do managers generate their power?

Accepted Answer

Leadership involves the use of influence

Question 15

Bay Corp.has established a discount schedule for large-volume clients.This _____ will allow managers to devote more time to complex issues.

Accepted Answer

A) programmed decision 
B) contingency decision 
C) nonprogrammed decision 
D) emergency decision 
A) programmed decision 
B) contingency decision 
C) nonprogrammed decision 
D) emergency decision

Question 16

_____ planning guides the current and near-term activities required to implement overall strategies.

Accepted Answer

A) Contingency 
B) Tactical 
C) Strategic 
D) Operational 
A) Contingency 
B) Tactical 
C) Strategic 
D) Operational

Question 17

When an organization develops and launches a new product,it is making a programmed decision.

Accepted Answer

A) True 
 B)False

Question 18

Complete the following using the terms listed.
-_____ is the perception of marketplace needs and the ways a company can satisfy them.

Accepted Answer

A) corporate culture 
B) Management 
C) organization 
D) Top management 
E) Departmentalization
F)Vision
G)delegation
H)matrix structure
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)Contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)Human skills
R)mission statement
S)competitive differentiation
T)Empowerment 
A) corporate culture 
B) Management 
C) organization 
D) Top management 
E) Departmentalization
F)Vision
G)delegation
H)matrix structure
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)Contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)Human skills
R)mission statement
S)competitive differentiation
T)Empowerment

Question 19

When the manager of a local auto repair shop decided to expand into a neighboring town,she was making a programmed decision.

Accepted Answer

A) True 
 B)False

Question 20

In the strategic planning process,before developing a mission statement,a company must determine their current or potential position in the marketplace.

Accepted Answer

A) True 
 B)False

The corporate culture of an organization is typically shaped by employees rather than managers.

What is the first step in the strategic planning process?

A home furnishing store issued a recall notice for a defective appliance.Before the notice was publicly issued,the company had assembled a crisis management team to enact a(n)_____ plan.

What is a mission statement? What are the qualities of an effective mission statement? Provide an example.

Which of the following is a difference between programmed and nonprogrammed decisions?

A trend toward decentralization has pushed decision making down to operating employees in many cases.

Fiona,president of Technicolor Graphics,is highly respected for her ability to analyze and interpret the trends in the rapidly changing graphics industry.Fiona has effective _____ skills.

Which of the following illustrates a quality of a great leader?

Complete the following using the terms listed. -A(n)_____ is a structured group of people working together to achieve common goals.

Corporate culture often changes to meet new demands in the business environment.

Organizational objectives identify a company's overall goals.

Complete the following using the terms listed. -A(n)_____ involves a complex and unique problem or opportunity with important consequences for an organization.

Which of the following is true of a line organization?

Describe leadership and power.From which sources do managers generate their power?

Bay Corp.has established a discount schedule for large-volume clients.This _____ will allow managers to devote more time to complex issues.

_____ planning guides the current and near-term activities required to implement overall strategies.

When an organization develops and launches a new product,it is making a programmed decision.

Complete the following using the terms listed. -_____ is the perception of marketplace needs and the ways a company can satisfy them.

When the manager of a local auto repair shop decided to expand into a neighboring town,she was making a programmed decision.

In the strategic planning process,before developing a mission statement,a company must determine their current or potential position in the marketplace.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Todays Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labor Relations

Top Performance Through Empowerment, teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Trends in E-Commerce

Filters

Exam 7: Management,leadership,and the Internal Organization

The corporate culture of an organization is typically shaped by employees rather than managers.

What is the first step in the strategic planning process?

A home furnishing store issued a recall notice for a defective appliance.Before the notice was publicly issued,the company had assembled a crisis management team to enact a(n)_____ plan.

What is a mission statement? What are the qualities of an effective mission statement? Provide an example.

Which of the following is a difference between programmed and nonprogrammed decisions?

A trend toward decentralization has pushed decision making down to operating employees in many cases.

Fiona,president of Technicolor Graphics,is highly respected for her ability to analyze and interpret the trends in the rapidly changing graphics industry.Fiona has effective _____ skills.

Which of the following illustrates a quality of a great leader?

Complete the following using the terms listed. -A(n)_____ is a structured group of people working together to achieve common goals.

Corporate culture often changes to meet new demands in the business environment.

Organizational objectives identify a company's overall goals.

Complete the following using the terms listed. -A(n)_____ involves a complex and unique problem or opportunity with important consequences for an organization.

Which of the following is true of a line organization?

Describe leadership and power.From which sources do managers generate their power?

Bay Corp.has established a discount schedule for large-volume clients.This _____ will allow managers to devote more time to complex issues.

_____ planning guides the current and near-term activities required to implement overall strategies.

When an organization develops and launches a new product,it is making a programmed decision.

Complete the following using the terms listed. -_____ is the perception of marketplace needs and the ways a company can satisfy them.

When the manager of a local auto repair shop decided to expand into a neighboring town,she was making a programmed decision.

In the strategic planning process,before developing a mission statement,a company must determine their current or potential position in the marketplace.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Todays Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labor Relations

Top Performance Through Empowerment, teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Trends in E-Commerce

Filters