Exam 7: Management,leadership,and the Internal Organization

Which leadership style would allow sales personnel to participate in setting sales quotas along with the managers?

Zara's job duties include such tasks as deciding whether or not to introduce a new product or enter a new foreign market.Zara is most likely a member of _____ management.

Lorenzo is the product manager of a new company that makes hand-held computers.He is trying to decide between two operating systems for the product.Lorenzo is _____.

Identify the three basic skills necessary for managerial success and provide an example for each.

Once a manager has determined the problem or opportunity,the next step in the decision-making process is to _____.

Organizing involves classifying and dividing work into manageable units with a logical structure.

The principles of management apply to both not-for-profit organizations as well as profit-seeking companies.

Henrietta classifies and divides work into manageable units by determining the specific tasks necessary to introduce a new product.Henrietta is involved in the _____ managerial function.

In a water purification plant,David is the plant manager,Mario is an account manager,Steve is a supervisor,Derek is a human resource manager,and Chang is a technical manager in the engineering department.In this scenario,a staff relationship exists between:

Nadia believes that closely supervising employees stifles their creativity,so she allows her employees to make most of their own decisions.Nadia is an example of a free-rein leader.

The first step in the decision-making process is to:

List the steps involved in the decision-making process.

The matrix design in organizational structures is also frequently referred to as the _____ design.

A company that is based on a direct flow of authority from the top executive to subordinates is known as a _____ organization.

Janet is a manager who spends most of her time in day-to-day decisions assigning nonmanagerial employees to specific jobs.Janet is considered a _____ manager.

The ethical tone that a top management team establishes can reap only nonmonetary rewards.

Tidal Corp.has a policy of allowing employees at its hotels to immediately respond to customers' problems without having to obtain prior approval from senior managers.This type of leadership policy is best described as _____.

First-line managers most likely have _____.

A company that emphasizes centralization:

Karl is a member of his firm's strategic planning team.He has identified several untapped markets that exist in other countries.In a SWOT analysis,his observation should be listed as a(n)_____.