Question 1

Autocratic leaders:

Accepted Answer

A) involve subordinates in critical decision-making processes. 
B) empower employees. 
C) believe in minimal supervision. 
D) make decisions on their own,often without consulting others. 
A) involve subordinates in critical decision-making processes. 
B) empower employees. 
C) believe in minimal supervision. 
D) make decisions on their own,often without consulting others.

Question 2

Middle managers develop detailed plans and procedures to implement the firm's strategic plans.

Accepted Answer

A) True 
 B)False

Question 3

Not-for-profit organizations generally avoid organizing through formal structures.

Accepted Answer

A) True 
 B)False

Question 4

Differentiate among the three levels of management and their corresponding responsibilities.

Accepted Answer

A company's management usually has three

Question 5

Distinguish among autocratic,democratic,and free-rein leadership.

Accepted Answer

Autocratic leaders make decisions on the

Question 6

An auto parts store establishes a policy requiring that customer service representatives respond to e-mails within three business days.This policy is a result of the company's operational planning.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following has Keller Williams employed to increase its return on investment?

Accepted Answer

A) It has increased its consumer engagement. 
B) It has recalled most of its products. 
C) It has made employee training a strategic priority. 
D) It has increased its product diversity. 
A) It has increased its consumer engagement. 
B) It has recalled most of its products. 
C) It has made employee training a strategic priority. 
D) It has increased its product diversity.

Question 8

When Zeenath instructs new employees on handling customer complaints,she motivates them to respond with patience and a positive attitude.Zeenath has effective _____ skills.

Accepted Answer

A) human 
B) conceptual 
C) intuitive 
D) visionary 
A) human 
B) conceptual 
C) intuitive 
D) visionary

Question 9

Vaida,a manager,sets up delivery schedules for the logistic team for the orders received online,as part of their new e-Commerce strategies.In this scenario,Vaida is most likely to be involved in _____ planning.

Accepted Answer

A) incident 
B) tactical 
C) operational 
D) contingency 
A) incident 
B) tactical 
C) operational 
D) contingency

Question 10

Who among the following is most likely to have the free-reign style of leadership?

Accepted Answer

A) Gia makes decisions with little or no consultation from her employees. 
B) Aaron encourages employees' participation in decision making. 
C) Syed expects his employees to make their own decisions. 
D) Nazneen shares authority and responsibility with her employees. 
A) Gia makes decisions with little or no consultation from her employees. 
B) Aaron encourages employees' participation in decision making. 
C) Syed expects his employees to make their own decisions. 
D) Nazneen shares authority and responsibility with her employees.

Question 11

Cameron sets the deadlines for an upcoming project.This depicts _____ planning.

Accepted Answer

A) operational 
B) tactical 
C) strategic 
D) contingency 
A) operational 
B) tactical 
C) strategic 
D) contingency

Question 12

Conceptual skills are especially important for _____,who must develop long-range plans for the future direction of their organizations.

Accepted Answer

A) first-line managers 
B) middle managers 
C) top-level managers 
D) supervisory managers 
A) first-line managers 
B) middle managers 
C) top-level managers 
D) supervisory managers

Question 13

A company's vision should be _____ and _____.

Accepted Answer

A) rigid;focused 
B) rigid;broad 
C) focused;flexible 
D) flexible;broad 
A) rigid;focused 
B) rigid;broad 
C) focused;flexible 
D) flexible;broad

Question 14

Joshua's job is to assess the success of the planning function and provide feedback for future rounds of planning.Joshua is engaged in the ______ managerial function.

Accepted Answer

A) directing 
B) controlling 
C) organizing 
D) launching 
A) directing 
B) controlling 
C) organizing 
D) launching

Question 15

Free-rein leaders believe in minimal communication since employees are empowered to make all decisions.

Accepted Answer

A) True 
 B)False

Question 16

Complete the following using the terms listed.
-_____ is the business concept in which employees share authority,responsibility,and decision making with their managers.

Accepted Answer

A) corporate culture 
B) Management 
C) organization 
D) Top management 
E) Departmentalization
F)Vision
G)delegation
H)matrix structure
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)Contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)Human skills
R)mission statement
S)competitive differentiation
T)Empowerment 
A) corporate culture 
B) Management 
C) organization 
D) Top management 
E) Departmentalization
F)Vision
G)delegation
H)matrix structure
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)Contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)Human skills
R)mission statement
S)competitive differentiation
T)Empowerment

Question 17

Top managers devote most of their time to developing long-range plans for their organizations.

Accepted Answer

A) True 
 B)False

Question 18

Tactical planning is primarily the responsibility of _____.

Accepted Answer

A) middle managers 
B) supervisory managers 
C) first-line managers 
D) top management executives 
A) middle managers 
B) supervisory managers 
C) first-line managers 
D) top management executives

Question 19

Managers at Pinnacle Corp.encourage employees to make most of their own decisions.This is an example of free-rein leadership.

Accepted Answer

A) True 
 B)False

Question 20

_____ set guideposts by which managers define an organization's desired performance.

Accepted Answer

A) Mission statements 
B) Standards 
C) Opportunities 
D) Objectives 
A) Mission statements 
B) Standards 
C) Opportunities 
D) Objectives

Autocratic leaders:

Middle managers develop detailed plans and procedures to implement the firm's strategic plans.

Not-for-profit organizations generally avoid organizing through formal structures.

Differentiate among the three levels of management and their corresponding responsibilities.

Distinguish among autocratic,democratic,and free-rein leadership.

An auto parts store establishes a policy requiring that customer service representatives respond to e-mails within three business days.This policy is a result of the company's operational planning.

Which of the following has Keller Williams employed to increase its return on investment?

When Zeenath instructs new employees on handling customer complaints,she motivates them to respond with patience and a positive attitude.Zeenath has effective _____ skills.

Vaida,a manager,sets up delivery schedules for the logistic team for the orders received online,as part of their new e-Commerce strategies.In this scenario,Vaida is most likely to be involved in _____ planning.

Who among the following is most likely to have the free-reign style of leadership?

Cameron sets the deadlines for an upcoming project.This depicts _____ planning.

Conceptual skills are especially important for _____,who must develop long-range plans for the future direction of their organizations.

A company's vision should be _ and _.

Joshua's job is to assess the success of the planning function and provide feedback for future rounds of planning.Joshua is engaged in the ______ managerial function.

Free-rein leaders believe in minimal communication since employees are empowered to make all decisions.

Complete the following using the terms listed. -_____ is the business concept in which employees share authority,responsibility,and decision making with their managers.

Top managers devote most of their time to developing long-range plans for their organizations.

Tactical planning is primarily the responsibility of _____.

Managers at Pinnacle Corp.encourage employees to make most of their own decisions.This is an example of free-rein leadership.

_____ set guideposts by which managers define an organization's desired performance.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Todays Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labor Relations

Top Performance Through Empowerment, teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Trends in E-Commerce

Filters

Exam 7: Management,leadership,and the Internal Organization

Autocratic leaders:

Middle managers develop detailed plans and procedures to implement the firm's strategic plans.

Not-for-profit organizations generally avoid organizing through formal structures.

Differentiate among the three levels of management and their corresponding responsibilities.

Distinguish among autocratic,democratic,and free-rein leadership.

An auto parts store establishes a policy requiring that customer service representatives respond to e-mails within three business days.This policy is a result of the company's operational planning.

Which of the following has Keller Williams employed to increase its return on investment?

When Zeenath instructs new employees on handling customer complaints,she motivates them to respond with patience and a positive attitude.Zeenath has effective _____ skills.

Vaida,a manager,sets up delivery schedules for the logistic team for the orders received online,as part of their new e-Commerce strategies.In this scenario,Vaida is most likely to be involved in _____ planning.

Who among the following is most likely to have the free-reign style of leadership?

Cameron sets the deadlines for an upcoming project.This depicts _____ planning.

Conceptual skills are especially important for _____,who must develop long-range plans for the future direction of their organizations.

A company's vision should be _____ and _____.

Joshua's job is to assess the success of the planning function and provide feedback for future rounds of planning.Joshua is engaged in the ______ managerial function.

Free-rein leaders believe in minimal communication since employees are empowered to make all decisions.

Complete the following using the terms listed. -_____ is the business concept in which employees share authority,responsibility,and decision making with their managers.

Top managers devote most of their time to developing long-range plans for their organizations.

Tactical planning is primarily the responsibility of _____.

Managers at Pinnacle Corp.encourage employees to make most of their own decisions.This is an example of free-rein leadership.

_____ set guideposts by which managers define an organization's desired performance.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Todays Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labor Relations

Top Performance Through Empowerment, teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Trends in E-Commerce

Filters

A company's vision should be _ and _.