Question 1

All of the following are true statements about retirement EXCEPT ________.

Accepted Answer

A)  most employees who plan to work after 65 must do so for financial reasons 
B)  most employees expect to continue working after normal retirement age 
C)  most employees who plan to work after 65 want a part-time position 
D)  many retirement age workers want to stay active through working 
A)  most employees who plan to work after 65 must do so for financial reasons 
B)  most employees expect to continue working after normal retirement age 
C)  most employees who plan to work after 65 want a part-time position 
D)  many retirement age workers want to stay active through working

Question 2

Smith Industries has established a career development program for its employees that offers career coaching and workshops.However,a recent employee survey indicates that many women still feel dissatisfied about their career opportunities at the firm.Which of the following would most likely improve the attitudes of female employees at Smith Industries?

Accepted Answer

A)  Smith installs an electronic performance support system for telecommuters. 
B)  Smith provides hardship allowances to all minority employees. 
C)  Smith increases the number of performance appraisals. 
D)  Smith implements a flexible career track system. 
A)  Smith installs an electronic performance support system for telecommuters. 
B)  Smith provides hardship allowances to all minority employees. 
C)  Smith increases the number of performance appraisals. 
D)  Smith implements a flexible career track system.

Question 3

The rate at which employees leave a firm is best known as ________.

Accepted Answer

A)  downsizing 
B)  retirement 
C)  turnover 
D)  retention 
A)  downsizing 
B)  retirement 
C)  turnover 
D)  retention

Question 4

Robin,the HR manager at Rightway Enterprises,believes that job withdrawal has become a significant problem at the firm.Robin most likely came to this conclusion after observing all of the following employee behaviors EXCEPT ________.

Accepted Answer

A)  frequent vacation time requests 
B)  idle employee conversations 
C)  undeserved work breaks 
D)  excessive absences 
A)  frequent vacation time requests 
B)  idle employee conversations 
C)  undeserved work breaks 
D)  excessive absences

Question 5

What methods are available to firms that want to foster employee engagement and also support employees' career development needs?

Accepted Answer

Engagement-supporting actions include ma

Question 6

Employers benefit from offering career development programs to employees in all of the following ways EXCEPT ________.

Accepted Answer

A)  supporting recruitment efforts 
B)  boosting employee commitment 
C)  enhancing employee strengths 
D)  facilitating performance analysis 
A)  supporting recruitment efforts 
B)  boosting employee commitment 
C)  enhancing employee strengths 
D)  facilitating performance analysis

Question 7

Michele's firm does not have a formal mentoring program.However,entry-level employees,such as Michele,are encouraged to form relationships with experienced workers.Michele wants to make sure that she has an effective mentor relationship.Which of the following mentor relationship guidelines would NOT be recommended to Michele?

Accepted Answer

A)  Clarify in advance how often you want to meet. 
B)  Use an agenda to guide discussion topics. 
C)  Clarify what you expect in terms of advice. 
D)  Select a direct supervisor as a mentor. 
A)  Clarify in advance how often you want to meet. 
B)  Use an agenda to guide discussion topics. 
C)  Clarify what you expect in terms of advice. 
D)  Select a direct supervisor as a mentor.

Question 8

A career planning workshop helps employees identify their interests,set career goals,and practice career skills.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following terms refers to advancements to positions of increased responsibility?

Accepted Answer

A)  transfers 
B)  appraisals 
C)  promotions 
D)  recruitments 
A)  transfers 
B)  appraisals 
C)  promotions 
D)  recruitments

Question 10

What is one of the results of IBM's on-demand staffing strategy?

Accepted Answer

A)  increased resignations 
B)  expanded market share 
C)  increased telecommuting 
D)  improved employee retention 
A)  increased resignations 
B)  expanded market share 
C)  increased telecommuting 
D)  improved employee retention

Question 11

According to a TowersPerrin study,which of the following managerial actions would most likely foster employee engagement?

Accepted Answer

A)  offering improved benefits packages 
B)  conducting regular performance appraisals 
C)  linking employee efforts to company goals 
D)  providing online training sessions to new hires 
A)  offering improved benefits packages 
B)  conducting regular performance appraisals 
C)  linking employee efforts to company goals 
D)  providing online training sessions to new hires

Question 12

All of the following are characteristics of effective mentors EXCEPT ________.

Accepted Answer

A)  developing a trustworthy relationship 
B)  guiding protégés into important projects 
C)  focusing on the protégé's daily tasks 
D)  setting high standards for protégés 
A)  developing a trustworthy relationship 
B)  guiding protégés into important projects 
C)  focusing on the protégé's daily tasks 
D)  setting high standards for protégés

Question 13

Tanya accused a male superior of sexual harassment.Later,Tanya was turned down for a promotion because the accused superior persuaded Tanya's current supervisor not to promote Tanya.This is most likely an example of ________.

Accepted Answer

A)  demotion 
B)  retaliation 
C)  dissonance 
D)  defensive behavior 
A)  demotion 
B)  retaliation 
C)  dissonance 
D)  defensive behavior

Question 14

What is the first step in retaining employees?

Accepted Answer

A)  providing employees with proper training 
B)  discussing career plans with workers 
C)  selecting the right workers 
D)  identifying worker goals 
A)  providing employees with proper training 
B)  discussing career plans with workers 
C)  selecting the right workers 
D)  identifying worker goals

Question 15

Which of the following best describes the purpose of the 9-box matrix method?

Accepted Answer

A)  selecting new employees 
B)  identifying effective coaches 
C)  assessing promotion potential 
D)  analyzing employee engagement 
A)  selecting new employees 
B)  identifying effective coaches 
C)  assessing promotion potential 
D)  analyzing employee engagement

Question 16

Which of the following best explains the meaning of the term "glass ceiling"?

Accepted Answer

A)  formal corporate policies that prevent women from receiving the training needed to advance their careers 
B)  spoken opinions by corporate leaders that women lack the knowledge and skills required for career advancement 
C)  structural yet subtle barriers in corporate environments that inhibit the rise of talented women to leadership positions 
D)  inadequate educational opportunities which ultimately limit the network opportunities available to women in the workforce 
A)  formal corporate policies that prevent women from receiving the training needed to advance their careers 
B)  spoken opinions by corporate leaders that women lack the knowledge and skills required for career advancement 
C)  structural yet subtle barriers in corporate environments that inhibit the rise of talented women to leadership positions 
D)  inadequate educational opportunities which ultimately limit the network opportunities available to women in the workforce

Question 17

Engaged employees are committed to accomplishing their jobs and achieving company goals.

Accepted Answer

A) True 
 B)False

Question 18

All of the following are the role of the employer in an employee's career development EXCEPT ________.

Accepted Answer

A)  communicating policies and procedures 
B)  analyzing interests, values, and skills 
C)  providing performance feedback 
D)  offering a variety of career paths 
A)  communicating policies and procedures 
B)  analyzing interests, values, and skills 
C)  providing performance feedback 
D)  offering a variety of career paths

Question 19

Which of the following terms refers to the automated end-to-end process of planning,recruiting,developing,managing,and compensating employees throughout the organization?

Accepted Answer

A)  performance management 
B)  human resource management 
C)  management by objectives 
D)  talent management 
A)  performance management 
B)  human resource management 
C)  management by objectives 
D)  talent management

Question 20

Boring jobs,low pay,inadequate supervision,and poor working conditions are likely to lead to job withdrawal.

Accepted Answer

A) True 
 B)False

All of the following are true statements about retirement EXCEPT ________.

The rate at which employees leave a firm is best known as ________.

Robin,the HR manager at Rightway Enterprises,believes that job withdrawal has become a significant problem at the firm.Robin most likely came to this conclusion after observing all of the following employee behaviors EXCEPT ________.

What methods are available to firms that want to foster employee engagement and also support employees' career development needs?

Employers benefit from offering career development programs to employees in all of the following ways EXCEPT ________.

A career planning workshop helps employees identify their interests,set career goals,and practice career skills.

Which of the following terms refers to advancements to positions of increased responsibility?

What is one of the results of IBM's on-demand staffing strategy?

According to a TowersPerrin study,which of the following managerial actions would most likely foster employee engagement?

All of the following are characteristics of effective mentors EXCEPT ________.

Tanya accused a male superior of sexual harassment.Later,Tanya was turned down for a promotion because the accused superior persuaded Tanya's current supervisor not to promote Tanya.This is most likely an example of ________.

What is the first step in retaining employees?

Which of the following best describes the purpose of the 9-box matrix method?

Which of the following best explains the meaning of the term "glass ceiling"?

Engaged employees are committed to accomplishing their jobs and achieving company goals.

All of the following are the role of the employer in an employee's career development EXCEPT ________.

Which of the following terms refers to the automated end-to-end process of planning,recruiting,developing,managing,and compensating employees throughout the organization?

Boring jobs,low pay,inadequate supervision,and poor working conditions are likely to lead to job withdrawal.

Introduction to Human Resource Management

Equal Opportunity and the Law

Human Resource Management Strategy and Analysis

Job Analysis and the Talent Management Process

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Training and Developing Employees

Performance Management and Appraisal

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Ethics and Employee Rights and Discipline

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

Managing Human Resources in Entrepreneurial Firms

Filters

Exam 10: Employee Retention, Engagement, and Careers

All of the following are true statements about retirement EXCEPT ________.

The rate at which employees leave a firm is best known as ________.

Robin,the HR manager at Rightway Enterprises,believes that job withdrawal has become a significant problem at the firm.Robin most likely came to this conclusion after observing all of the following employee behaviors EXCEPT ________.

What methods are available to firms that want to foster employee engagement and also support employees' career development needs?

Employers benefit from offering career development programs to employees in all of the following ways EXCEPT ________.

A career planning workshop helps employees identify their interests,set career goals,and practice career skills.

Which of the following terms refers to advancements to positions of increased responsibility?

What is one of the results of IBM's on-demand staffing strategy?

According to a TowersPerrin study,which of the following managerial actions would most likely foster employee engagement?

All of the following are characteristics of effective mentors EXCEPT ________.

Tanya accused a male superior of sexual harassment.Later,Tanya was turned down for a promotion because the accused superior persuaded Tanya's current supervisor not to promote Tanya.This is most likely an example of ________.

What is the first step in retaining employees?

Which of the following best describes the purpose of the 9-box matrix method?

Which of the following best explains the meaning of the term "glass ceiling"?

Engaged employees are committed to accomplishing their jobs and achieving company goals.

All of the following are the role of the employer in an employee's career development EXCEPT ________.

Which of the following terms refers to the automated end-to-end process of planning,recruiting,developing,managing,and compensating employees throughout the organization?

Boring jobs,low pay,inadequate supervision,and poor working conditions are likely to lead to job withdrawal.

Introduction to Human Resource Management

Equal Opportunity and the Law

Human Resource Management Strategy and Analysis

Job Analysis and the Talent Management Process

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Training and Developing Employees

Performance Management and Appraisal

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Ethics and Employee Rights and Discipline

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

Managing Human Resources in Entrepreneurial Firms

Filters