Exam 8: Training and Development

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Learning organizations reward employees with enriching jobs,promotions,and compensation,and they typically attract high-quality workers who seek training and development programs.

(True/False)
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What form of training and development evaluation is a good way to obtain feedback quickly and inexpensively?

(Multiple Choice)
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What is the best indicator that a training and development program was worth the investment?

(Multiple Choice)
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Which of the following is LEAST likely to characterize a learning organization?

(Multiple Choice)
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All of the following are most likely strategic benefits of training and development EXCEPT ________.

(Multiple Choice)
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The heart of a continuous effort designed to improve employee competency and organizational performance is referred to as ________.

(Multiple Choice)
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Steve is enrolled in an online higher education program.Steve must appear for most classes on a real-time schedule,but he may study through an online portal system.In which type of program is Steve most likely enrolled?

(Multiple Choice)
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Orientation is the organization development method of basing change efforts on the systematic collection and measurement of subordinate's attitudes through anonymous questionnaires.

(True/False)
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A T&D delivery system that takes place away from the production area on equipment that closely resembles equipment actually used on the job is called the ________.

(Multiple Choice)
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Interest in online higher education has sharply declined in recent years due to the lack of academic rigor associated with most programs.

(True/False)
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Since e-mentoring fails to yield positive outcomes,most firms choose to continue using the traditional mentoring techniques.

(True/False)
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Which T&D method is frequently used by restaurant chains to train servers in handling difficult situations,such as angry customers?

(Multiple Choice)
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On which T&D method does the U.S.Coast Guard rely?

(Multiple Choice)
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E-learning is the T&D method for online instruction using technology based methods such as the Internet.

(True/False)
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A T&D method which permits a person to learn by copying or replicating behaviors of others to show managers how to handle various situations is called ________.

(Multiple Choice)
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For most firms,what is the primary reason for establishing corporate universities?

(Multiple Choice)
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Which of the following is NOT true as it regards on-site,instructor-led training?

(Multiple Choice)
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During orientation,employees typically learn about the firm and how their job fits into the firm's organizational structure and goals.

(True/False)
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Which T&D delivery system utilizes devices or programs to replicate actual job demands?

(Multiple Choice)
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The traditional lecture model of learning is the premise behind the educational success of social networking.

(True/False)
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