Question 1

In which stage of Pondy's model does an "us-versus-them" mentality emerge?

Accepted Answer

A)  Perceived conflict 
B)  Felt conflict 
C)  Conflict aftermath 
D)  Latent conflict 
A)  Perceived conflict 
B)  Felt conflict 
C)  Conflict aftermath 
D)  Latent conflict

Question 2

"Unobtrusive power" develops when different subunits join in a coalition to achieve their goal. Other managers are generally not aware that the coalition exists.

Accepted Answer

A) True 
 B)False

Question 3

Research shows that there is an optimal level of conflict within an organization. In other words, some conflict is actually good.

Accepted Answer

A) True 
 B)False

Question 4

The power of a particular department increases when it:

Accepted Answer

A)  faces a high degree of uncertainty. 
B)  provides specialized services removed from the technical core. 
C)  provides a service that can be replaced by other departments. 
D)  decreases uncertainty for other departments. 
A)  faces a high degree of uncertainty. 
B)  provides specialized services removed from the technical core. 
C)  provides a service that can be replaced by other departments. 
D)  decreases uncertainty for other departments.

Question 5

Political behavior should typically be ignored in important decisions, such as structural changes and resource allocation.

Accepted Answer

A) True 
 B)False

Question 6

Failure to manage conflict hurts an organization's culture.

Accepted Answer

A) True 
 B)False

Question 7

Conflict arises when stakeholders ________.

Accepted Answer

A)  compete for resources 
B)  contribute resources 
C)  share goals 
D)  cooperate with each other 
A)  compete for resources 
B)  contribute resources 
C)  share goals 
D)  cooperate with each other

Question 8

In a manufacturing firm, production managers inform human resources that they need more workers at the last minute and order staff accountants to calculate costs immediately. This is an example of which potential source of conflict?

Accepted Answer

A)  Interdependence 
B)  Incompatible performance criteria 
C)  Bureaucratic factors 
D)  Differences in goals 
A)  Interdependence 
B)  Incompatible performance criteria 
C)  Bureaucratic factors 
D)  Differences in goals

Question 9

A condition in which one or more parties becomes aware of the potential for conflict is called ________.

Accepted Answer

A)  felt conflict 
B)  manifest conflict 
C)  latent conflict 
D)  perceived conflict 
A)  felt conflict 
B)  manifest conflict 
C)  latent conflict 
D)  perceived conflict

Question 10

Passive aggressiveness occurs in which stage of conflict?

Accepted Answer

A)  Manifest 
B)  Perceived 
C)  Felt 
D)  Conflict aftermath 
A)  Manifest 
B)  Perceived 
C)  Felt 
D)  Conflict aftermath

Question 11

Jane works for a manufacturing plant that has been under pressure to reduce pollution. Jane increased her knowledge of environmental laws in order to help the company follow waste disposal laws. Jane is using which of the following political tactics?

Accepted Answer

A)  Increasing nonsubstitutability 
B)  Co-optation 
C)  Increasing control over resources 
D)  Controlling the agenda 
A)  Increasing nonsubstitutability 
B)  Co-optation 
C)  Increasing control over resources 
D)  Controlling the agenda

Question 12

In which stage of Pondy's model do subunits begin to try and define why conflict is occurring and analyzing the events that led up to the conflict?

Accepted Answer

A)  Conflict aftermath 
B)  Perceived conflict 
C)  Manifest conflict 
D)  Latent conflict 
A)  Conflict aftermath 
B)  Perceived conflict 
C)  Manifest conflict 
D)  Latent conflict

Question 13

Which of the following is not one of the reasons that managers should do all they can to prevent conflict from getting to the manifest stage?

Accepted Answer

A)  Conflict can never be resolved if it reaches the manifest stage. 
B)  Passive aggressive behavior will harm the organization. 
C)  Conflict aftermath will follow this stage. 
D)  Breakdowns in communication likely will occur at this stage. 
A)  Conflict can never be resolved if it reaches the manifest stage. 
B)  Passive aggressive behavior will harm the organization. 
C)  Conflict aftermath will follow this stage. 
D)  Breakdowns in communication likely will occur at this stage.

Question 14

According to Pondy, felt conflict comes immediately after ________.

Accepted Answer

A)  conflict aftermath 
B)  latent conflict 
C)  manifest conflict 
D)  perceived conflict 
A)  conflict aftermath 
B)  latent conflict 
C)  manifest conflict 
D)  perceived conflict

Question 15

A manager accepts an assignment that brings him into contact with many managers so that he can enhance his reputation or enhance his ability to acquire information. This is called ________.

Accepted Answer

A)  increasing nonsubstitutability. 
B)  increasing nonsubstitutability 
C)  increasing centrality 
D)  creating a coalition 
A)  increasing nonsubstitutability. 
B)  increasing nonsubstitutability 
C)  increasing centrality 
D)  creating a coalition

In which stage of Pondy's model does an "us-versus-them" mentality emerge?

"Unobtrusive power" develops when different subunits join in a coalition to achieve their goal. Other managers are generally not aware that the coalition exists.

Research shows that there is an optimal level of conflict within an organization. In other words, some conflict is actually good.

The power of a particular department increases when it:

Political behavior should typically be ignored in important decisions, such as structural changes and resource allocation.

Failure to manage conflict hurts an organization's culture.

Conflict arises when stakeholders ________.

In a manufacturing firm, production managers inform human resources that they need more workers at the last minute and order staff accountants to calculate costs immediately. This is an example of which potential source of conflict?

A condition in which one or more parties becomes aware of the potential for conflict is called ________.

Passive aggressiveness occurs in which stage of conflict?

Jane works for a manufacturing plant that has been under pressure to reduce pollution. Jane increased her knowledge of environmental laws in order to help the company follow waste disposal laws. Jane is using which of the following political tactics?

In which stage of Pondy's model do subunits begin to try and define why conflict is occurring and analyzing the events that led up to the conflict?

Which of the following is not one of the reasons that managers should do all they can to prevent conflict from getting to the manifest stage?

According to Pondy, felt conflict comes immediately after ________.

A manager accepts an assignment that brings him into contact with many managers so that he can enhance his reputation or enhance his ability to acquire information. This is called ________.

Organizations and Organizational Effectiveness

Stakeholders, Managers, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Authority and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture Environment

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competences, and Technology

Managing Innovation and Change

Organizational Birth, Growth, Decline, and Death

Decision Making and Organizational Learning

Managing Innovation, Intrapreneurship, and Creativity

Filters

Exam 14: Managing Conflict, Power, and Politics

In which stage of Pondy's model does an "us-versus-them" mentality emerge?

"Unobtrusive power" develops when different subunits join in a coalition to achieve their goal. Other managers are generally not aware that the coalition exists.

Research shows that there is an optimal level of conflict within an organization. In other words, some conflict is actually good.

The power of a particular department increases when it:

Political behavior should typically be ignored in important decisions, such as structural changes and resource allocation.

Failure to manage conflict hurts an organization's culture.

Conflict arises when stakeholders ________.

In a manufacturing firm, production managers inform human resources that they need more workers at the last minute and order staff accountants to calculate costs immediately. This is an example of which potential source of conflict?

A condition in which one or more parties becomes aware of the potential for conflict is called ________.

Passive aggressiveness occurs in which stage of conflict?

Jane works for a manufacturing plant that has been under pressure to reduce pollution. Jane increased her knowledge of environmental laws in order to help the company follow waste disposal laws. Jane is using which of the following political tactics?

In which stage of Pondy's model do subunits begin to try and define why conflict is occurring and analyzing the events that led up to the conflict?

Which of the following is not one of the reasons that managers should do all they can to prevent conflict from getting to the manifest stage?

According to Pondy, felt conflict comes immediately after ________.

A manager accepts an assignment that brings him into contact with many managers so that he can enhance his reputation or enhance his ability to acquire information. This is called ________.

Organizations and Organizational Effectiveness

Stakeholders, Managers, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Authority and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture Environment

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competences, and Technology

Managing Innovation and Change

Organizational Birth, Growth, Decline, and Death

Decision Making and Organizational Learning

Managing Innovation, Intrapreneurship, and Creativity

Filters