Exam 14: Managing Conflict, Power, and Politics

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You are a consultant to a shoe manufacturer. You observe that the manufacturing function views marketing as the enemy and vice versa. This organization has grown rapidly and still has a functional structure. What stage is this conflict in, and what can be done to manage this conflict?

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"Attitudinal structuring" is considered a last resort option in resolving conflict.

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Which of the following is not a potential source of conflict between subunits?

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The power that doctors have in a hospital stems from their ability to control resources.

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Which of the following describes the relationship between power and politics?

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Which of the following statements about authority is true?

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Product development, manufacturing, and sales depend on marketing for information because:

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Organizational politics are:

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The negative side of conflict includes all except:

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Rick is the only person in the finance department who knows how to fix the computer when it breaks down. The source of Rick's power is ________.

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Typically, the R&D function in a biotechnology organization is powerful because the major source of uncertainty is whether the organization can discover safe, new drugs, and they control this.

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The power that doctors have in a hospital stems from their ability to control specific knowledge or information.

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Organizational power can be defined as the ability A to cause B to do something that B would not have otherwise done.

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To gain the benefits of organizational politics, an organization should ________.

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Divisions try to hurt the performance of other divisions in which stage of conflict?

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Finance gained power in the 1970s from which of the following sources?

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A CEO of a new organization says that he refuses to engage in politics and that he does not want any conflict in his company. What problems do you see with this attitude?

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Which of the following is not a source of power?

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Conflict between the London division and the U.S. division at CS First Boston stemmed from ________.

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Perceived conflict is cognitive in nature, meaning the people involved each think a conflict is on the horizon, but don't communicate it openly.

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