Question 1

A lower-level manager has a top manager as a mentor. This political tactic is called ________.

Accepted Answer

A)  increasing nonsubstitutability 
B)  controlling the agenda 
C)  increasing centrality 
D)  associating with powerful managers 
A)  increasing nonsubstitutability 
B)  controlling the agenda 
C)  increasing centrality 
D)  associating with powerful managers

Question 2

Conflict tends to be greater in organizations that have independent departments that don't rely upon one another.

Accepted Answer

A) True 
 B)False

Question 3

Sometimes empowerment is difficult to implement because managers perceive they are giving up power by decentralizing decision making.

Accepted Answer

A) True 
 B)False

Question 4

Which structure will most likely cause conflict as an organization grows and differentiates?

Accepted Answer

A)  Market 
B)  Product division 
C)  Product team 
D)  Functional 
A)  Market 
B)  Product division 
C)  Product team 
D)  Functional

Question 5

Controlling the premises of decision making is called ________.

Accepted Answer

A)  empowerment 
B)  authority 
C)  unobtrusive power 
D)  legitimate power 
A)  empowerment 
B)  authority 
C)  unobtrusive power 
D)  legitimate power

Question 6

________ is the process of giving subordinates the freedom to make decisions.

Accepted Answer

A)  Centrality 
B)  Co-optation 
C)  Empowerment 
D)  Attitudinal structuring 
A)  Centrality 
B)  Co-optation 
C)  Empowerment 
D)  Attitudinal structuring

Question 7

Conflict will most likely result when task interdependence is and differentiation is ________.

Accepted Answer

A)  reciprocal/low 
B)  reciprocal/high 
C)  sequential/low 
D)  sequential/high 
A)  reciprocal/low 
B)  reciprocal/high 
C)  sequential/low 
D)  sequential/high

Question 8

Centrality refers to:

Accepted Answer

A)  a coalition of individual managers trying to achieve a central goal. 
B)  the ability to perform tasks that no other individual or subunit can perform. 
C)  a function being essential to resource flows in an organization. 
D)  a third-party negotiator who manages conflict. 
A)  a coalition of individual managers trying to achieve a central goal. 
B)  the ability to perform tasks that no other individual or subunit can perform. 
C)  a function being essential to resource flows in an organization. 
D)  a third-party negotiator who manages conflict.

Question 9

The R&D function will have the greatest centrality when an organization pursues which of the following strategies?

Accepted Answer

A)  Outsourcing 
B)  Differentiation 
C)  Vertical differentiation 
D)  Low-cost 
A)  Outsourcing 
B)  Differentiation 
C)  Vertical differentiation 
D)  Low-cost

Question 10

A coalition is ________.

Accepted Answer

A)  built on conflict 
B)  an attachment to a powerful person 
C)  a task relationship 
D)  built around trade-offs 
A)  built on conflict 
B)  an attachment to a powerful person 
C)  a task relationship 
D)  built around trade-offs

Question 11

"Us-versus-them" mentalities develop in which stage of conflict?

Accepted Answer

A)  Perceived 
B)  Manifest 
C)  Felt 
D)  Latent 
A)  Perceived 
B)  Manifest 
C)  Felt 
D)  Latent

Question 12

Which of the following is not a way to manage conflict by changing task relationships?

Accepted Answer

A)  Creating clearly defined authority relationships 
B)  Increasing integration 
C)  Creating a procedural system to allow groups to voice their complaints 
D)  Changing organizational structure 
A)  Creating clearly defined authority relationships 
B)  Increasing integration 
C)  Creating a procedural system to allow groups to voice their complaints 
D)  Changing organizational structure

Question 13

Which of the following describes the relationship between power and conflict?

Accepted Answer

A)  Power and conflict are not related. 
B)  Power is the primary source of conflict. 
C)  Groups can use their power to resolve conflicts in their favor. 
D)  If a group has power, other groups will not engage in conflict with it. 
A)  Power and conflict are not related. 
B)  Power is the primary source of conflict. 
C)  Groups can use their power to resolve conflicts in their favor. 
D)  If a group has power, other groups will not engage in conflict with it.

Question 14

How did politics play a role in GM's reorganization of the hierarchy?

Accepted Answer

A)  Managers with nonsubstitutability were promoted to top positions. 
B)  Coalitions were formed at the subunit level that had to be broken down. 
C)  Managers previously empowered were now forced to answer to a centralized board. 
D)  The board of directors used authority to remove most of top management. 
A)  Managers with nonsubstitutability were promoted to top positions. 
B)  Coalitions were formed at the subunit level that had to be broken down. 
C)  Managers previously empowered were now forced to answer to a centralized board. 
D)  The board of directors used authority to remove most of top management.

Question 15

Conflict can either overcome inertia or cause inertia.

Accepted Answer

A) True 
 B)False

Question 16

Controlling the agenda is way of ________.

Accepted Answer

A)  influencing decision making 
B)  allocating resources 
C)  decentralizing decision making 
D)  forming a coalition 
A)  influencing decision making 
B)  allocating resources 
C)  decentralizing decision making 
D)  forming a coalition

Question 17

Manufacturing attributes low sales to poor advertising, and marketing attributes low sales to poor quality. This conflict is in which of the following stages?

Accepted Answer

A)  Manifest 
B)  Felt 
C)  Perceived 
D)  Latent 
A)  Manifest 
B)  Felt 
C)  Perceived 
D)  Latent

Question 18

All of the following are ways to manage conflict by changing attitudes except:

Accepted Answer

A)  firing employees. 
B)  rotating employees among subunits. 
C)  using third-party negotiators. 
D)  increasing centrality. 
A)  firing employees. 
B)  rotating employees among subunits. 
C)  using third-party negotiators. 
D)  increasing centrality.

Question 19

Politics can improve effectiveness by:

Accepted Answer

A)  improving the quality of decision making. 
B)  discouraging debate. 
C)  forming coalitions. 
D)  not allowing managers to advance objectives. 
A)  improving the quality of decision making. 
B)  discouraging debate. 
C)  forming coalitions. 
D)  not allowing managers to advance objectives.

Question 20

Co-optation is ________.

Accepted Answer

A)  a way to increase authority 
B)  a way to manage coalitions 
C)  a source of power 
D)  a way to increase nonsubstitutability 
A)  a way to increase authority 
B)  a way to manage coalitions 
C)  a source of power 
D)  a way to increase nonsubstitutability

A lower-level manager has a top manager as a mentor. This political tactic is called ________.

Conflict tends to be greater in organizations that have independent departments that don't rely upon one another.

Sometimes empowerment is difficult to implement because managers perceive they are giving up power by decentralizing decision making.

Which structure will most likely cause conflict as an organization grows and differentiates?

Controlling the premises of decision making is called ________.

________ is the process of giving subordinates the freedom to make decisions.

Conflict will most likely result when task interdependence is and differentiation is ________.

Centrality refers to:

The R&D function will have the greatest centrality when an organization pursues which of the following strategies?

A coalition is ________.

"Us-versus-them" mentalities develop in which stage of conflict?

Which of the following is not a way to manage conflict by changing task relationships?

Which of the following describes the relationship between power and conflict?

How did politics play a role in GM's reorganization of the hierarchy?

Conflict can either overcome inertia or cause inertia.

Controlling the agenda is way of ________.

Manufacturing attributes low sales to poor advertising, and marketing attributes low sales to poor quality. This conflict is in which of the following stages?

All of the following are ways to manage conflict by changing attitudes except:

Politics can improve effectiveness by:

Co-optation is ________.

Organizations and Organizational Effectiveness

Stakeholders, Managers, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Authority and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture Environment

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competences, and Technology

Managing Innovation and Change

Organizational Birth, Growth, Decline, and Death

Decision Making and Organizational Learning

Managing Innovation, Intrapreneurship, and Creativity

Filters

Exam 14: Managing Conflict, Power, and Politics

A lower-level manager has a top manager as a mentor. This political tactic is called ________.

Conflict tends to be greater in organizations that have independent departments that don't rely upon one another.

Sometimes empowerment is difficult to implement because managers perceive they are giving up power by decentralizing decision making.

Which structure will most likely cause conflict as an organization grows and differentiates?

Controlling the premises of decision making is called ________.

________ is the process of giving subordinates the freedom to make decisions.

Conflict will most likely result when task interdependence is and differentiation is ________.

Centrality refers to:

The R&D function will have the greatest centrality when an organization pursues which of the following strategies?

A coalition is ________.

"Us-versus-them" mentalities develop in which stage of conflict?

Which of the following is not a way to manage conflict by changing task relationships?

Which of the following describes the relationship between power and conflict?

How did politics play a role in GM's reorganization of the hierarchy?

Conflict can either overcome inertia or cause inertia.

Controlling the agenda is way of ________.

Manufacturing attributes low sales to poor advertising, and marketing attributes low sales to poor quality. This conflict is in which of the following stages?

All of the following are ways to manage conflict by changing attitudes except:

Politics can improve effectiveness by:

Co-optation is ________.

Organizations and Organizational Effectiveness

Stakeholders, Managers, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Authority and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture Environment

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competences, and Technology

Managing Innovation and Change

Organizational Birth, Growth, Decline, and Death

Decision Making and Organizational Learning

Managing Innovation, Intrapreneurship, and Creativity

Filters