Question 1

Empathic listening is "the pinnacle of listening."

Accepted Answer

A) True 
 B)False

Question 2

In the business world, many executives spend more than 60 percent of their workdays listening to others.

Accepted Answer

A) True 
 B)False

Question 3

Listening to interpret focuses on your ability to empathize with another person's feelings.

Accepted Answer

A) True 
 B)False

Question 4

Listeners from high-context cultures "listen" for meaning in your __________ and in who you are rather than in the words you say.

Accepted Answer

A)  behavior 
B)  words 
C)  ideas 
D)  paraphrases 
E)  values 
A)  behavior 
B)  words 
C)  ideas 
D)  paraphrases 
E)  values

Question 5

Listening to hear is the ability to make clear distinctions among the sounds and words in a language.

Accepted Answer

A) True 
 B)False

Question 6

English is a listener-responsible language.

Accepted Answer

A) True 
 B)False

Question 7

All of the following strategies can help you remember someone's name during and after your first conversation with that person except:

Accepted Answer

A)  Pay undivided attention to the moment of introduction. 
B)  Use the person's name several times during the discussion. 
C)  Use your extra thought speed to think about how you want to respond to the person. 
D)  Repeat the person's name out loud when you hear it. 
E)  Think of someone you know or someone famous with the same name. 
A)  Pay undivided attention to the moment of introduction. 
B)  Use the person's name several times during the discussion. 
C)  Use your extra thought speed to think about how you want to respond to the person. 
D)  Repeat the person's name out loud when you hear it. 
E)  Think of someone you know or someone famous with the same name.

Question 8

Paraphrasing is a form of feedback-a listening check-that asks, "Am I right-is this what you mean?"

Accepted Answer

A) True 
 B)False

Question 9

Which of the following questions would help you determine if you have a defensive listening habit?

Accepted Answer

A)  Do you pay more attention to the way other people look or how they speak rather than what they say? 
B)  Do you fake attention or pretend to listen when your mind is elsewhere, you're bored, or you think it pleases the speaker? 
C)  Do you interrupt others while they're speaking? 
D)  If you don't like or agree with someone, do you avoid listening or look for faults in what that person says? 
E)  Do you feel threatened or humiliated by critical remarks from others? 
A)  Do you pay more attention to the way other people look or how they speak rather than what they say? 
B)  Do you fake attention or pretend to listen when your mind is elsewhere, you're bored, or you think it pleases the speaker? 
C)  Do you interrupt others while they're speaking? 
D)  If you don't like or agree with someone, do you avoid listening or look for faults in what that person says? 
E)  Do you feel threatened or humiliated by critical remarks from others?

Question 10

According to Ralph Nichols, the "father of listening research,"

Accepted Answer

A)  "People feel flattered, important, and special when you remember their name." 
B)  "Effective paraphrasing requires mindful listening." 
C)  "The difference between the almost right word and the right word is really a large matter-'tis the difference between the lightning bug and the lightning." 
D)  "Words do not have meaning; people having meaning in words." 
E)  "We must always withhold evaluation until our comprehension is complete." 
A)  "People feel flattered, important, and special when you remember their name." 
B)  "Effective paraphrasing requires mindful listening." 
C)  "The difference between the almost right word and the right word is really a large matter-'tis the difference between the lightning bug and the lightning." 
D)  "Words do not have meaning; people having meaning in words." 
E)  "We must always withhold evaluation until our comprehension is complete."

Question 11

Someone who is not a conscientious listener would use their extra thought speed to do which of the following?

Accepted Answer

A)  make sure they hear what someone says 
B)  determine the meaning of a message 
C)  plan how to confront the speaker 
D)  identify and summarize key ideas 
E)  analyze and evaluate arguments 
A)  make sure they hear what someone says 
B)  determine the meaning of a message 
C)  plan how to confront the speaker 
D)  identify and summarize key ideas 
E)  analyze and evaluate arguments

Question 12

Several studies have concluded that while we spend a significant amount of our communication time listening, many of us are not very effective listeners. Identify and explain three strategies or skills you would use to improve your ability to listen effectively.

Accepted Answer

1. Active Listening: This involves fully

Question 13

People from low-context cultures are more likely to "listen" to others by paying attention to the meaning of nonverbal behavior.

Accepted Answer

A) True 
 B)False

Question 14

Next to the words you say, your eyes are the primary source of information about you and the meaning of your spoken messages.

Accepted Answer

A) True 
 B)False

Question 15

If you fail to listen for feelings, you may overlook the most important part of the message. What type of listening describes this component of the listening process?

Accepted Answer

A)  analytical listening 
B)  empathic listening 
C)  comprehensive listening 
D)  appreciative listening 
E)  discriminative listening 
A)  analytical listening 
B)  empathic listening 
C)  comprehensive listening 
D)  appreciative listening 
E)  discriminative listening

Question 16

Which of the following correctly identifies the six components in Brownell's HURIER listening model?

Accepted Answer

A)  Helping, Understanding, Respecting, Interpreting, Evaluating, and Responding 
B)  Hearing, Understanding, Remembering, Interrupting, Excluding, and Responding 
C)  Hearing, Understanding, Remembering, Interpreting, Evaluating, and Responding 
D)  Hearing, Underestimating, Remembering, Inferring Evaluating, and Recalling 
E)  None of the above are correct. 
A)  Helping, Understanding, Respecting, Interpreting, Evaluating, and Responding 
B)  Hearing, Understanding, Remembering, Interrupting, Excluding, and Responding 
C)  Hearing, Understanding, Remembering, Interpreting, Evaluating, and Responding 
D)  Hearing, Underestimating, Remembering, Inferring Evaluating, and Recalling 
E)  None of the above are correct.

Question 17

Simon is a therapist who uses empathic listening during his sessions with clients. According to Bodie, Worthington, and Gearheart, what is Simon's listening style?

Accepted Answer

A)  task listening 
B)  critical listening 
C)  relational listening 
D)  analytical listening 
E)  action listening 
A)  task listening 
B)  critical listening 
C)  relational listening 
D)  analytical listening 
E)  action listening

Question 18

Provide two examples of when you or someone you know demonstrated poor listening habits, such as defensive listening, disruptive listening, pseudolistening, selective listening, and/or superficial listening. Explain why these were poor listening habits and how to minimize their use.

Accepted Answer

One example of poor listening habits I h

Question 19

Your textbook claims that it is possible to "listen online." Using the five relevant listening processes in Brownell's HURIER listening model, explain how this is possible. Provide a relevant example for each of the processes.

Accepted Answer

According to Brownell's HURIER listening

Question 20

Although most of us talk at about 125 to 150 words per minute, most of us can think at three to four times that rate.

Accepted Answer

A) True 
 B)False

Empathic listening is "the pinnacle of listening."

In the business world, many executives spend more than 60 percent of their workdays listening to others.

Listening to interpret focuses on your ability to empathize with another person's feelings.

Listeners from high-context cultures "listen" for meaning in your __________ and in who you are rather than in the words you say.

Listening to hear is the ability to make clear distinctions among the sounds and words in a language.

English is a listener-responsible language.

All of the following strategies can help you remember someone's name during and after your first conversation with that person except:

Paraphrasing is a form of feedback-a listening check-that asks, "Am I right-is this what you mean?"

Which of the following questions would help you determine if you have a defensive listening habit?

According to Ralph Nichols, the "father of listening research,"

Someone who is not a conscientious listener would use their extra thought speed to do which of the following?

Several studies have concluded that while we spend a significant amount of our communication time listening, many of us are not very effective listeners. Identify and explain three strategies or skills you would use to improve your ability to listen effectively.

People from low-context cultures are more likely to "listen" to others by paying attention to the meaning of nonverbal behavior.

Next to the words you say, your eyes are the primary source of information about you and the meaning of your spoken messages.

If you fail to listen for feelings, you may overlook the most important part of the message. What type of listening describes this component of the listening process?

Which of the following correctly identifies the six components in Brownell's HURIER listening model?

Simon is a therapist who uses empathic listening during his sessions with clients. According to Bodie, Worthington, and Gearheart, what is Simon's listening style?

Provide two examples of when you or someone you know demonstrated poor listening habits, such as defensive listening, disruptive listening, pseudolistening, selective listening, and/or superficial listening. Explain why these were poor listening habits and how to minimize their use.

Your textbook claims that it is possible to "listen online." Using the five relevant listening processes in Brownell's HURIER listening model, explain how this is possible. Provide a relevant example for each of the processes.

Although most of us talk at about 125 to 150 words per minute, most of us can think at three to four times that rate.

Human Communication

Understanding Your Self

Adapting to Others

Verbal Communication

Nonverbal Communication

Understanding Interpersonal Relationships

Improving Interpersonal Communication

Professional Relationships

Working in Groups

Group Decision Making and Problem Solving

Planning Your Presentation

Content and Organization

Language and Delivery

Speaking to Inform

Speaking to Persuade

Filters

Exam 4: Listening

Empathic listening is "the pinnacle of listening."

In the business world, many executives spend more than 60 percent of their workdays listening to others.

Listening to interpret focuses on your ability to empathize with another person's feelings.

Listeners from high-context cultures "listen" for meaning in your __________ and in who you are rather than in the words you say.

Listening to hear is the ability to make clear distinctions among the sounds and words in a language.

English is a listener-responsible language.

All of the following strategies can help you remember someone's name during and after your first conversation with that person except:

Paraphrasing is a form of feedback-a listening check-that asks, "Am I right-is this what you mean?"

Which of the following questions would help you determine if you have a defensive listening habit?

According to Ralph Nichols, the "father of listening research,"

Someone who is not a conscientious listener would use their extra thought speed to do which of the following?

Several studies have concluded that while we spend a significant amount of our communication time listening, many of us are not very effective listeners. Identify and explain three strategies or skills you would use to improve your ability to listen effectively.

People from low-context cultures are more likely to "listen" to others by paying attention to the meaning of nonverbal behavior.

Next to the words you say, your eyes are the primary source of information about you and the meaning of your spoken messages.

If you fail to listen for feelings, you may overlook the most important part of the message. What type of listening describes this component of the listening process?

Which of the following correctly identifies the six components in Brownell's HURIER listening model?

Simon is a therapist who uses empathic listening during his sessions with clients. According to Bodie, Worthington, and Gearheart, what is Simon's listening style?

Provide two examples of when you or someone you know demonstrated poor listening habits, such as defensive listening, disruptive listening, pseudolistening, selective listening, and/or superficial listening. Explain why these were poor listening habits and how to minimize their use.

Your textbook claims that it is possible to "listen online." Using the five relevant listening processes in Brownell's HURIER listening model, explain how this is possible. Provide a relevant example for each of the processes.

Although most of us talk at about 125 to 150 words per minute, most of us can think at three to four times that rate.

Human Communication

Understanding Your Self

Adapting to Others

Verbal Communication

Nonverbal Communication

Understanding Interpersonal Relationships

Improving Interpersonal Communication

Professional Relationships

Working in Groups

Group Decision Making and Problem Solving

Planning Your Presentation

Content and Organization

Language and Delivery

Speaking to Inform

Speaking to Persuade

Filters