Exam 78: Enterprise Systems

Using a _____ system,employees can share their expertise in different areas of a company to build upon its success.

An enterprise resource planning system is the ultimate information system in an organization because it integrates all enterprise systems into one centralized system.

Good _____ systems provide a framework for best practices in business management.

CRM systems that deliver improved customer service and targeted marketing support all of the following areas of an enterprise EXCEPT _____.

__________ is another term for business,but often it connotes a large,complex business with many interacting business units.

Customer relationship management (CRM)systems can support targeted marketing.

A decision support system (DSS)allows a business to track all interactions with customers,including in-store,by phone,and online,to better understand a customer's interests and needs.

The sole function of enterprise resource planning is to manage the supply chain.

Many businesses use knowledge management systems that include social networking features.

Which of the following terms originated in the field of knowledge management?

Which of the following is a potential benefit of an ERP system?

Through the use of a _____ system,information on prospective,current,and past customers is stored and analyzed for future planning.

By itself,customer relationship management software will typically improve customer satisfaction.

A(n)_____ system is the ultimate information system in an organization because it incorporates all enterprise systems into one centralized system.

A(n)_____ system can help a business alleviate the need for multiple information system programs.