Exam 11: Interpersonal Conflict and Conflict Management

Which of the following is NOT a suggestion for cultivating argumentativeness?

Which of the following is FALSE?

_______________________ techniques involve helping the other person to maintain a positive image.

When you say something to someone that you know will really hurt them, you are engaging in beltlining.

In the first stage of conflict management you should examine possible solutions.

Conflict forces you to examine a problem and work toward a potential solution.

Whenever, he engages in conflict, Terrill starts yelling, which prevent his partner from constructively responding. This is an example of the use of (a)

Beth and Ricky have been arguing over what type of wedding to plan. Ricky wants a large, traditional wedding, while Beth prefers an intimate gathering of a few family members and friends. Using the conflict management stages presented in Chapter 12, explain the process they can follow to help resolve their conflict.

_____________________ hat asks that you look at the upside.

_____________________ is a quality to be cultivated, rather than avoided.

_____________________ conflict centers on facts-objects, events, and persons in the world usually external to the people involved in the conflict.

You want to spend Christmas at home this year while your partner wants to spend it with his or her parents 500 miles away. Using the five conflict styles, describe different ways to manage this conflict. Which one do you think is the most productive?

Crying is an example of beltlining.

Conflict can lead to increased negative feelings.

Andrea is confused about the difference between argumentativeness and verbal aggressiveness. Her perception has always been that being argumentative was negative. Explain the difference between the two concepts and how argumentativeness is a positive trait.

Marie and Stephen were trying to decide which movie to go to-the new James Bond film or the new horror flick. They decide to go to the Bond film tonight and see the horror film next week. This is an example of

Devauris really didn't want to take on another shift Saturday, but he didn't want to make waves with his supervisor, so he said yes. This is an example of the ____________ conflict style.

Which of the following is the most common cause of workplace conflict?

Empathy refers to an attitude or approach that treats each person as an important and vital contributor to the interaction.

The United States is getting more and more diverse every year. Consequently, differences and misunderstandings can arise because of differences in the perception of conflict and conflict management strategies. Discuss two differences in conflict that are due to culture, giving examples to support your points.