Exam 11: Interpersonal Conflict and Conflict Management

Conflict can have both positive and negative effects. Discuss two positive and two negative effects of conflict, based on the book and your personal experiences.

Which is the ideal style of conflict?

This style of conflict management represents great concern for your own needs and desires and little concern for the needs and desires of others.

When Linda and Karen argue, Linda usually starts crying and claims she feels sick. What unproductive strategy is Linda using?

Which of the following is NOT true in regard to online conflict?

Physical flight, falling asleep, or just mentally withdrawing are all examples of

Research shows that men are more likely to withdraw from a conflict situation than women.

Conflict styles are influenced by personality, family history as well as emotional state.

Conflict is a sign of a troubled relationship.

The most common type of verbal aggressiveness is

Research shows that only about 20 percent of married and single couples experience violence in their relationships.

A complete definition of conflict includes

In Asian and Hispanic cultures, the fear of losing face may keep people from reporting abuse.

Refusing to discuss the conflict and listen to the other person's point of view is a form of

Hammering away at your own point of view until the other person gives in is called gunnysacking.

Which "hat" asks you to become a devil's advocate when trying to solve a conflict?

Aggressiveness is constructive, while argumentativeness is destructive.

_______________________ hat focuses attention on the emotional responses to the problem.

Richard gives in to his girlfriend when they fight just to keep the peace in the relationship. He is engaging in the compromising style of conflict management.

When Sue and Chris argue, Sue's all-too-frequent strategy is to bring up all of Chris's previous failures and indiscretions. Sue's behavior is best described as