Question 1

Which of the following is NOT true in regard to culture and listening?

Accepted Answer

A)  Display rules are consistent across cultures. 
B)  Translations between languages can cause problems. 
C)  People in the U.S. give more direct feedback than the Japanese do. 
D)  Accents can serve as listening barriers. 
A)  Display rules are consistent across cultures. 
B)  Translations between languages can cause problems. 
C)  People in the U.S. give more direct feedback than the Japanese do. 
D)  Accents can serve as listening barriers. A

Question 2

When combined with empathic listening, _____________ listening is the most effective mode for a salesperson.

Accepted Answer

A)  active 
B)  depth 
C)  critical 
D)  objective 
A)  active 
B)  depth 
C)  critical 
D)  objective A

Question 3

According to Deborah Tannen in "You Just Don't Understand: Men and Women in Conversation," which statement is true about gender and listening behavior?

Accepted Answer

A)  Men and women listen in the same way. 
B)  Women listen less to men than men listen to women. 
C)  Men ask more argumentative questions than women do. 
D)  The differences represent negative motives on the part of both men and women. 
A)  Men and women listen in the same way. 
B)  Women listen less to men than men listen to women. 
C)  Men ask more argumentative questions than women do. 
D)  The differences represent negative motives on the part of both men and women. C

Question 4

Tim told Brian to join his fraternity because all the men on campus are joining is an example of a(n) _____________ reasoning fallacy.

Accepted Answer

A)  resocialization 
B)  testimonial 
C)  agenda setting 
D)  bandwagon 
A)  resocialization 
B)  testimonial 
C)  agenda setting 
D)  bandwagon

Question 5

In the remembering state of listening, you should avoid

Accepted Answer

A)  repeating names and key concepts to yourself or, if appropriate, aloud. 
B)  identifying the central ideas and the major support advanced. 
C)  summarizing the message in a more easily retained form, but be careful not to ignore crucial details or qualifications. 
D)  none of the above 
A)  repeating names and key concepts to yourself or, if appropriate, aloud. 
B)  identifying the central ideas and the major support advanced. 
C)  summarizing the message in a more easily retained form, but be careful not to ignore crucial details or qualifications. 
D)  none of the above

Question 6

Memory is best characterized as

Accepted Answer

A)  retroactive. 
B)  reconstructive. 
C)  reproductive. 
D)  objective. 
A)  retroactive. 
B)  reconstructive. 
C)  reproductive. 
D)  objective.

Question 7

Which of the following is NOT helpful when speaking to someone who has impaired hearing?

Accepted Answer

A)  using nonverbal cues 
B)  avoiding terms like "hear," "listen," or "music" 
C)  talking to the person, himself or herself, not a third party 
D)  phrasing ideas in different ways 
A)  using nonverbal cues 
B)  avoiding terms like "hear," "listen," or "music" 
C)  talking to the person, himself or herself, not a third party 
D)  phrasing ideas in different ways

Question 8

Which of the following is NOT true in relation to women and listening?

Accepted Answer

A)  Women listen more than men. 
B)  Women give more listening cues than men do. 
C)  Women ask more supportive questions than men do. 
D)  Women give less direct eye contact than men do. 
A)  Women listen more than men. 
B)  Women give more listening cues than men do. 
C)  Women ask more supportive questions than men do. 
D)  Women give less direct eye contact than men do.

Question 9

When overcoming listening barriers, it is important to focus on all the details of the message.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is the correct order of the stages of listening?

Accepted Answer

A)  receiving, understanding, remembering, evaluating, and responding 
B)  receiving, evaluating, understanding, remembering, and responding 
C)  receiving, understanding, evaluating, remembering, and responding 
D)  receiving, evaluating, remembering, understanding, and responding 
A)  receiving, understanding, remembering, evaluating, and responding 
B)  receiving, evaluating, understanding, remembering, and responding 
C)  receiving, understanding, evaluating, remembering, and responding 
D)  receiving, evaluating, remembering, understanding, and responding

Question 11

Identify the five purposes of listening. For each, give an example of why you listen in your life. For what purposes do you listen well, and for what purposes could you improve? Cite examples where appropriate.

Accepted Answer

The five purposes of listening

Question 12

In the receiving stage, people try to decipher the emotional tone of the message.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is NOT true about listening?

Accepted Answer

A)  Effective listeners are more likely to emerge as leaders in their field. 
B)  The medical establishment has introduced the practice of "narrative medicine" to reduce malpractice claims. 
C)  Listening can communicate power. 
D)  Speaking is more important than listening. 
A)  Effective listeners are more likely to emerge as leaders in their field. 
B)  The medical establishment has introduced the practice of "narrative medicine" to reduce malpractice claims. 
C)  Listening can communicate power. 
D)  Speaking is more important than listening.

Question 14

Which of the following is NOT a guideline for listening in the classroom?

Accepted Answer

A)  Take notes in outline form. 
B)  Pay special attention to the introduction. 
C)  Avoid both mental and physical distractions. 
D)  Pay attention to the material you think is relevant. 
A)  Take notes in outline form. 
B)  Pay special attention to the introduction. 
C)  Avoid both mental and physical distractions. 
D)  Pay attention to the material you think is relevant.

Question 15

In order, the speaking process includes the following stages: receiving, understanding, evaluating, responding, and remembering.

Accepted Answer

A) True 
 B)False

Question 16

At _____________________ stage, you distinguish facts from opinions, and identify any biases the speaker might have.

Accepted Answer

A)  receiving 
B)  evaluating 
C)  understanding 
D)  organization 
A)  receiving 
B)  evaluating 
C)  understanding 
D)  organization

Question 17

After some initial fear and uncertainty reduction, Pat is thoroughly enjoying intercultural travel. However, it's difficult to understand some of the cultural practices of the host country. Help Pat cope by defining active listening, and explain the techniques or guidelines for practicing it.

Accepted Answer

Active listening is a process of sending

Question 18

Avoid shouting when talking to someone with a hearing impairment.

Accepted Answer

A) True 
 B)False

Question 19

Ron told Kaye, "As a teacher, I have a unique perspective on this issue." In referring to his special qualifications to speak on a topic, Ron was using ____________.

Accepted Answer

A)  credentialing. 
B)  a cognitive disclaimer. 
C)  hedging. 
D)  a testimonial. 
A)  credentialing. 
B)  a cognitive disclaimer. 
C)  hedging. 
D)  a testimonial.

Question 20

What listening barriers do you find yourself encountering in this class? Pick two and discuss what they are as well as how to overcome them.

Accepted Answer

In this class, I find myself encounterin

Which of the following is NOT true in regard to culture and listening?

When combined with empathic listening, _____________ listening is the most effective mode for a salesperson.

According to Deborah Tannen in "You Just Don't Understand: Men and Women in Conversation," which statement is true about gender and listening behavior?

Tim told Brian to join his fraternity because all the men on campus are joining is an example of a(n) _____________ reasoning fallacy.

In the remembering state of listening, you should avoid

Memory is best characterized as

Which of the following is NOT helpful when speaking to someone who has impaired hearing?

Which of the following is NOT true in relation to women and listening?

When overcoming listening barriers, it is important to focus on all the details of the message.

Which of the following is the correct order of the stages of listening?

Identify the five purposes of listening. For each, give an example of why you listen in your life. For what purposes do you listen well, and for what purposes could you improve? Cite examples where appropriate.

In the receiving stage, people try to decipher the emotional tone of the message.

Which of the following is NOT true about listening?

Which of the following is NOT a guideline for listening in the classroom?

In order, the speaking process includes the following stages: receiving, understanding, evaluating, responding, and remembering.

At _____________________ stage, you distinguish facts from opinions, and identify any biases the speaker might have.

After some initial fear and uncertainty reduction, Pat is thoroughly enjoying intercultural travel. However, it's difficult to understand some of the cultural practices of the host country. Help Pat cope by defining active listening, and explain the techniques or guidelines for practicing it.

Avoid shouting when talking to someone with a hearing impairment.

Ron told Kaye, "As a teacher, I have a unique perspective on this issue." In referring to his special qualifications to speak on a topic, Ron was using ____________.

What listening barriers do you find yourself encountering in this class? Pick two and discuss what they are as well as how to overcome them.

Foundations of Interpersonal Communication

Culture and Interpersonal Communication

Perception and the Self in Interpersonal Communication

Verbal Messages

Nonverbal Messages

Emotional Messages

Conversational Messages

Interpersonal Relationship Stages, Theories and Communication

Interpersonal Relationship Types

Interpersonal Conflict and Conflict Management

Interpersonal Power and Influence

Filters

Exam 4: Listening in Interpersonal Communication

Which of the following is NOT true in regard to culture and listening?

When combined with empathic listening, _____________ listening is the most effective mode for a salesperson.

According to Deborah Tannen in "You Just Don't Understand: Men and Women in Conversation," which statement is true about gender and listening behavior?

Tim told Brian to join his fraternity because all the men on campus are joining is an example of a(n) _____________ reasoning fallacy.

In the remembering state of listening, you should avoid

Memory is best characterized as

Which of the following is NOT helpful when speaking to someone who has impaired hearing?

Which of the following is NOT true in relation to women and listening?

When overcoming listening barriers, it is important to focus on all the details of the message.

Which of the following is the correct order of the stages of listening?

Identify the five purposes of listening. For each, give an example of why you listen in your life. For what purposes do you listen well, and for what purposes could you improve? Cite examples where appropriate.

In the receiving stage, people try to decipher the emotional tone of the message.

Which of the following is NOT true about listening?

Which of the following is NOT a guideline for listening in the classroom?

In order, the speaking process includes the following stages: receiving, understanding, evaluating, responding, and remembering.

At _____________________ stage, you distinguish facts from opinions, and identify any biases the speaker might have.

After some initial fear and uncertainty reduction, Pat is thoroughly enjoying intercultural travel. However, it's difficult to understand some of the cultural practices of the host country. Help Pat cope by defining active listening, and explain the techniques or guidelines for practicing it.

Avoid shouting when talking to someone with a hearing impairment.

Ron told Kaye, "As a teacher, I have a unique perspective on this issue." In referring to his special qualifications to speak on a topic, Ron was using ____________.

What listening barriers do you find yourself encountering in this class? Pick two and discuss what they are as well as how to overcome them.

Foundations of Interpersonal Communication

Culture and Interpersonal Communication

Perception and the Self in Interpersonal Communication

Verbal Messages

Nonverbal Messages

Emotional Messages

Conversational Messages

Interpersonal Relationship Stages, Theories and Communication

Interpersonal Relationship Types

Interpersonal Conflict and Conflict Management

Interpersonal Power and Influence

Filters