Question 1

The first step in managing conflict is to define the conflict.

Accepted Answer

A) True 
 B)False  False

Question 2

Which of the following is TRUE about conflict?

Accepted Answer

A)  If two people engage in relationship conflict, it means their relationship is unhealthy. 
B)  Conflict hurts an interpersonal relationship. 
C)  Conflict is bad because it reveals our negative selves. 
D)  It is not so much the conflict that creates the problem as the way in which you approach and deal with the conflict. 
A)  If two people engage in relationship conflict, it means their relationship is unhealthy. 
B)  Conflict hurts an interpersonal relationship. 
C)  Conflict is bad because it reveals our negative selves. 
D)  It is not so much the conflict that creates the problem as the way in which you approach and deal with the conflict. D

Question 3

This "hat" helps you analyze what you're doing.

Accepted Answer

A)  the control of thinking hat 
B)  the creative new idea hat 
C)  the fact hat 
D)  the positive benefits hat 
A)  the control of thinking hat 
B)  the creative new idea hat 
C)  the fact hat 
D)  the positive benefits hat A

Question 4

______________________ is an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain.

Accepted Answer

A)  Face-detracting 
B)  Verbal argumentativeness 
C)  Verbal aggressiveness 
D)  Force 
A)  Face-detracting 
B)  Verbal argumentativeness 
C)  Verbal aggressiveness 
D)  Force

Question 5

What type of conflict is concerned with such issues as who is in charge, the equality in a primary relationship, and who has the right to set rules of behavior?

Accepted Answer

A)  content 
B)  extrinsic 
C)  relationship 
D)  intrinsic 
A)  content 
B)  extrinsic 
C)  relationship 
D)  intrinsic

Question 6

Anna is against the idea of putting her mother in a nursing home so she changes the subject when her brother brings it up. This is an example of the ______________ conflict style.

Accepted Answer

A)  accommodating 
B)  competing 
C)  avoiding 
D)  compromising 
A)  accommodating 
B)  competing 
C)  avoiding 
D)  compromising

Question 7

Conflict takes place between two independent people.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is NOT a principle of conflict?

Accepted Answer

A)  Conflict is inevitable. 
B)  Conflict can have negative and positive effects. 
C)  Conflict can focus on content and/or relationship issues. 
D)  Conflict is avoidable with effective communication. 
A)  Conflict is inevitable. 
B)  Conflict can have negative and positive effects. 
C)  Conflict can focus on content and/or relationship issues. 
D)  Conflict is avoidable with effective communication.

Question 9

You can avoid interpersonal conflict if you communicate effectively.

Accepted Answer

A) True 
 B)False

Question 10

Bob views conflicts with his wife as "win/lose" situations. This is indicative of the authoritarian style of conflict management.

Accepted Answer

A) True 
 B)False

Question 11

The "control of thinking hat" helps you take control of the conflict from the other person.

Accepted Answer

A) True 
 B)False

Question 12

Of the following, which is NOT a negative effect of conflict?

Accepted Answer

A)  depletion of energy 
B)  increased negative regard for the opponent 
C)  insight into the self 
D)  closing off of self from the other person 
A)  depletion of energy 
B)  increased negative regard for the opponent 
C)  insight into the self 
D)  closing off of self from the other person

Question 13

Which of the following is NOT a difference between argumentativeness and verbal aggressiveness?

Accepted Answer

A)  Argumentativeness is constructive while aggressiveness is destructive. 
B)  Verbal aggressiveness may lead to violence while argumentativeness may prevent it. 
C)  Argumentativeness increases the user's credibility while aggressiveness reduces it. 
D)  Aggressiveness increases the user's power of persuasion while argumentativeness decreases it. 
A)  Argumentativeness is constructive while aggressiveness is destructive. 
B)  Verbal aggressiveness may lead to violence while argumentativeness may prevent it. 
C)  Argumentativeness increases the user's credibility while aggressiveness reduces it. 
D)  Aggressiveness increases the user's power of persuasion while argumentativeness decreases it.

Question 14

Which of the following is NOT a way to communicate equality when dealing with conflict?

Accepted Answer

A)  avoid interrupting 
B)  stress your own opinions first 
C)  recognize cultural differences 
D)  make requests and avoid demands 
A)  avoid interrupting 
B)  stress your own opinions first 
C)  recognize cultural differences 
D)  make requests and avoid demands

Question 15

Which of the following is the most common source of conflict for couples?

Accepted Answer

A)  social issues, such as parents and politics 
B)  personal flaw issues, such as drinking or personal grooming 
C)  intimacy issues, such as love and sex 
D)  distrust issues, such as previous lovers and lying 
A)  social issues, such as parents and politics 
B)  personal flaw issues, such as drinking or personal grooming 
C)  intimacy issues, such as love and sex 
D)  distrust issues, such as previous lovers and lying

Question 16

Argumentativeness is the same as aggressiveness.

Accepted Answer

A) True 
 B)False

Question 17

Eula is willing to speak up when she feels like she has a point to make and is defending a cause she believes in. Eula will score high on

Accepted Answer

A)  argumentativeness. 
B)  assertiveness. 
C)  aggressiveness. 
D)  extroversion. 
A)  argumentativeness. 
B)  assertiveness. 
C)  aggressiveness. 
D)  extroversion.

Question 18

Which of the following is NOT one of the top issues couples fight about?

Accepted Answer

A)  distrust 
B)  money 
C)  personal flaws 
D)  power issues 
A)  distrust 
B)  money 
C)  personal flaws 
D)  power issues

Question 19

Which of the following is an example of a relationship conflict?

Accepted Answer

A)  Since he moved back home, Allan doesn't think he should have to go by his parents rules although his parents think, "It's our house so it's our rules." 
B)  Barrett is angry because he thought he should have been given longer to take his exam. 
C)  Elizabeth and Arnold disagree over which new car to buy. 
D)  Stephen believes the best way to make out the work schedule is by seniority while his supervisor uses a rotating schedule. 
A)  Since he moved back home, Allan doesn't think he should have to go by his parents rules although his parents think, "It's our house so it's our rules." 
B)  Barrett is angry because he thought he should have been given longer to take his exam. 
C)  Elizabeth and Arnold disagree over which new car to buy. 
D)  Stephen believes the best way to make out the work schedule is by seniority while his supervisor uses a rotating schedule.

Question 20

Statements that include "should" or "ought to" should be avoided when communicating. This idea conveys the interpersonal skill of

Accepted Answer

A)  equality. 
B)  avoidance. 
C)  tolerance. 
D)  argumentativeness. 
A)  equality. 
B)  avoidance. 
C)  tolerance. 
D)  argumentativeness.

The first step in managing conflict is to define the conflict.

Which of the following is TRUE about conflict?

This "hat" helps you analyze what you're doing.

______________________ is an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain.

What type of conflict is concerned with such issues as who is in charge, the equality in a primary relationship, and who has the right to set rules of behavior?

Anna is against the idea of putting her mother in a nursing home so she changes the subject when her brother brings it up. This is an example of the ______________ conflict style.

Conflict takes place between two independent people.

Which of the following is NOT a principle of conflict?

You can avoid interpersonal conflict if you communicate effectively.

Bob views conflicts with his wife as "win/lose" situations. This is indicative of the authoritarian style of conflict management.

The "control of thinking hat" helps you take control of the conflict from the other person.

Of the following, which is NOT a negative effect of conflict?

Which of the following is NOT a difference between argumentativeness and verbal aggressiveness?

Which of the following is NOT a way to communicate equality when dealing with conflict?

Which of the following is the most common source of conflict for couples?

Argumentativeness is the same as aggressiveness.

Eula is willing to speak up when she feels like she has a point to make and is defending a cause she believes in. Eula will score high on

Which of the following is NOT one of the top issues couples fight about?

Which of the following is an example of a relationship conflict?

Statements that include "should" or "ought to" should be avoided when communicating. This idea conveys the interpersonal skill of

Foundations of Interpersonal Communication

Culture and Interpersonal Communication

Perception and the Self in Interpersonal Communication

Listening in Interpersonal Communication

Verbal Messages

Nonverbal Messages

Emotional Messages

Conversational Messages

Interpersonal Relationship Stages, Theories and Communication

Interpersonal Relationship Types

Interpersonal Power and Influence

Filters

Exam 11: Interpersonal Conflict and Conflict Management

The first step in managing conflict is to define the conflict.

Which of the following is TRUE about conflict?

This "hat" helps you analyze what you're doing.

______________________ is an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain.

What type of conflict is concerned with such issues as who is in charge, the equality in a primary relationship, and who has the right to set rules of behavior?

Anna is against the idea of putting her mother in a nursing home so she changes the subject when her brother brings it up. This is an example of the ______________ conflict style.

Conflict takes place between two independent people.

Which of the following is NOT a principle of conflict?

You can avoid interpersonal conflict if you communicate effectively.

Bob views conflicts with his wife as "win/lose" situations. This is indicative of the authoritarian style of conflict management.

The "control of thinking hat" helps you take control of the conflict from the other person.

Of the following, which is NOT a negative effect of conflict?

Which of the following is NOT a difference between argumentativeness and verbal aggressiveness?

Which of the following is NOT a way to communicate equality when dealing with conflict?

Which of the following is the most common source of conflict for couples?

Argumentativeness is the same as aggressiveness.

Eula is willing to speak up when she feels like she has a point to make and is defending a cause she believes in. Eula will score high on

Which of the following is NOT one of the top issues couples fight about?

Which of the following is an example of a relationship conflict?

Statements that include "should" or "ought to" should be avoided when communicating. This idea conveys the interpersonal skill of

Foundations of Interpersonal Communication

Culture and Interpersonal Communication

Perception and the Self in Interpersonal Communication

Listening in Interpersonal Communication

Verbal Messages

Nonverbal Messages

Emotional Messages

Conversational Messages

Interpersonal Relationship Stages, Theories and Communication

Interpersonal Relationship Types

Interpersonal Power and Influence

Filters