Question 1

The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational controls for ________.

Accepted Answer

A)  cross-cultural differences 
B)  global turmoil and disasters 
C)  workplace privacy 
D)  workplace safety 
E)  data security 
A)  cross-cultural differences 
B)  global turmoil and disasters 
C)  workplace privacy 
D)  workplace safety 
E)  data security

Question 2

__________ is measured by the sales revenue an organization receives when goods or services are sold.

Accepted Answer

A)  Input 
B)  Output 
C)  Quality 
D)  Effectiveness 
E)  Efficiency 
A)  Input 
B)  Output 
C)  Quality 
D)  Effectiveness 
E)  Efficiency

Question 3

An effective control system ensures that activities are completed in ways that __________.

Accepted Answer

A)  motivate employees 
B)  maximize profits 
C)  lead to the attainment of organizational goals 
D)  minimize conflict 
E)  maximize production output 
A)  motivate employees 
B)  maximize profits 
C)  lead to the attainment of organizational goals 
D)  minimize conflict 
E)  maximize production output

Question 4

Which of the following observations is true of organizational controlling?

Accepted Answer

A)  An effective control system facilitates employee empowerment. 
B)  Forming an organizational structure is a crucial control activity. 
C)  Human resource management is a subset of the controlling process. 
D)  Organizational strategies are formed during the controlling stage. 
E)  Control systems are not in place until the company has shown profit. 
A)  An effective control system facilitates employee empowerment. 
B)  Forming an organizational structure is a crucial control activity. 
C)  Human resource management is a subset of the controlling process. 
D)  Organizational strategies are formed during the controlling stage. 
E)  Control systems are not in place until the company has shown profit.

Question 5

A dashboard presents managers with a real-time interface to view data and to enable informed decisions.

Accepted Answer

A) True 
 B)False

Question 6

Organizational __________ is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.

Accepted Answer

A)  effectiveness 
B)  productivity 
C)  analysis 
D)  performance 
E)  efficiency 
A)  effectiveness 
B)  productivity 
C)  analysis 
D)  performance 
E)  efficiency

Question 7

Control techniques can be quite different for different countries. The differences are primarily in the ________.

Accepted Answer

A)  types of tasks that employees perform in various countries 
B)  way employees respond to the controlling measures 
C)  strategic orientation of each technique 
D)  measurement and corrective action steps of the control process 
E)  use of feedback controls 
A)  types of tasks that employees perform in various countries 
B)  way employees respond to the controlling measures 
C)  strategic orientation of each technique 
D)  measurement and corrective action steps of the control process 
E)  use of feedback controls

Question 8

Organization's ranking in its industry is a good measure of the company's performance.

Accepted Answer

A) True 
 B)False

Question 9

Refer to the scenario below to answer the following questions.
Employee Theft (Scenario)
Barbara is the product manager of an energy company which operates in the Americas. She is concerned about the increased employee theft observed in the factory. A study has shown that $30,000 worth of merchandise was accounted to employee theft in the year 2010.
-Barbara consults a criminologist to identify the reasons for employee thefts. Which of the following is the most likely interpretation that the criminologist would present?

Accepted Answer

A)  People have financial-based pressures which motivate them to steal. 
B)  People steal because the opportunity presents itself through lax controls. 
C)  Favorable circumstances tempt people to commit crimes. 
D)  People steal because they can rationalize whatever they're doing. 
E)  People steal to impress their buddies. 
A)  People have financial-based pressures which motivate them to steal. 
B)  People steal because the opportunity presents itself through lax controls. 
C)  Favorable circumstances tempt people to commit crimes. 
D)  People steal because they can rationalize whatever they're doing. 
E)  People steal to impress their buddies.

Question 10

Some control criteria, such as employee satisfaction and retention, are applicable to any management situation.

Accepted Answer

A) True 
 B)False

Question 11

Organizational performance is also measure by the quantity and quality of employees' work efforts towards accomplishment of organizational goals.

Accepted Answer

A) True 
 B)False

Question 12

__________ is the process of monitoring activities to ensure that they are being accomplished as planned, and correcting any significant deviations.

Accepted Answer

A)  Planning 
B)  Organizing 
C)  Delegating 
D)  Leading 
E)  Controlling 
A)  Planning 
B)  Organizing 
C)  Delegating 
D)  Leading 
E)  Controlling

Question 13

The differences seen in organizational control systems of global organizations are primarily in the __________ steps of the control process.

Accepted Answer

A)  measurement and corrective action 
B)  measurement and comparison 
C)  standard development and comparison 
D)  corrective action and feedback 
E)  standard development and feedback 
A)  measurement and corrective action 
B)  measurement and comparison 
C)  standard development and comparison 
D)  corrective action and feedback 
E)  standard development and feedback

Question 14

Which common source of information for measuring performance is obtrusive, time consuming, and most subject to personal biases?

Accepted Answer

A)  personal observation 
B)  statistical reports 
C)  financial reports 
D)  written reports 
E)  oral reports 
A)  personal observation 
B)  statistical reports 
C)  financial reports 
D)  written reports 
E)  oral reports

Question 15

Profitability ratios measure how customer interactions generate profits.

Accepted Answer

A) True 
 B)False

Question 16

Refer to the scenario below to answer the following questions.
Information Controls (Scenario)
Computing Solutions Inc. is a high-tech consulting firm that focuses on helping companies to implement and adapt new technological developments in daily operations. Ted is the department head and needs to train John and Kelly, both project managers, on the proper applications of technological solutions for businesses.
-Ted also informs John and Kelly that the term __________ in MIS implies numbers, names or quantities.

Accepted Answer

A)  information 
B)  data 
C)  systems 
D)  standards 
E)  artifacts 
A)  information 
B)  data 
C)  systems 
D)  standards 
E)  artifacts

Question 17

Budgets provide managers with quantitative standards against which to measure and compare resource consumption.

Accepted Answer

A) True 
 B)False

Question 18

George has been asked to investigate last month's production shortfall and correct the problem. This is the third shortfall this year, and this time George wants to get to the source of the problem and fix it for good. George will take __________ corrective action.

Accepted Answer

A)  basic 
B)  remedial 
C)  concurrent 
D)  applied 
E)  timely 
A)  basic 
B)  remedial 
C)  concurrent 
D)  applied 
E)  timely

Question 19

Judy's job requires her to handle unexpected problems that always seem to require a quick decision. She seems to spend most of her "day putting out fires" by taking __________ corrective action.

Accepted Answer

A)  timely 
B)  remedial 
C)  concurrent 
D)  applied 
E)  immediate 
A)  timely 
B)  remedial 
C)  concurrent 
D)  applied 
E)  immediate

Question 20

With the usual Christmas rush, the Toys-For-Everyone store hired another 10 sales clerks. This is an example of __________ control.

Accepted Answer

A)  feedback 
B)  concurrent 
C)  applied 
D)  progressive 
E)  feedforward 
A)  feedback 
B)  concurrent 
C)  applied 
D)  progressive 
E)  feedforward

The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational controls for ________.

__________ is measured by the sales revenue an organization receives when goods or services are sold.

An effective control system ensures that activities are completed in ways that __________.

Which of the following observations is true of organizational controlling?

A dashboard presents managers with a real-time interface to view data and to enable informed decisions.

Organizational __________ is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.

Control techniques can be quite different for different countries. The differences are primarily in the ________.

Organization's ranking in its industry is a good measure of the company's performance.

Some control criteria, such as employee satisfaction and retention, are applicable to any management situation.

Organizational performance is also measure by the quantity and quality of employees' work efforts towards accomplishment of organizational goals.

__________ is the process of monitoring activities to ensure that they are being accomplished as planned, and correcting any significant deviations.

The differences seen in organizational control systems of global organizations are primarily in the __________ steps of the control process.

Which common source of information for measuring performance is obtrusive, time consuming, and most subject to personal biases?

Profitability ratios measure how customer interactions generate profits.

Budgets provide managers with quantitative standards against which to measure and compare resource consumption.

George has been asked to investigate last month's production shortfall and correct the problem. This is the third shortfall this year, and this time George wants to get to the source of the problem and fix it for good. George will take __________ corrective action.

Judy's job requires her to handle unexpected problems that always seem to require a quick decision. She seems to spend most of her "day putting out fires" by taking __________ corrective action.

With the usual Christmas rush, the Toys-For-Everyone store hired another 10 sales clerks. This is an example of __________ control.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Organizational Design

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Management History

Planning and Control Techniques

Managing Operations

Filters

Exam 16: Evidence-Based Decision Making

The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational controls for ________.

__________ is measured by the sales revenue an organization receives when goods or services are sold.

An effective control system ensures that activities are completed in ways that __________.

Which of the following observations is true of organizational controlling?

A dashboard presents managers with a real-time interface to view data and to enable informed decisions.

Organizational __________ is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.

Control techniques can be quite different for different countries. The differences are primarily in the ________.

Organization's ranking in its industry is a good measure of the company's performance.

Some control criteria, such as employee satisfaction and retention, are applicable to any management situation.

Organizational performance is also measure by the quantity and quality of employees' work efforts towards accomplishment of organizational goals.

__________ is the process of monitoring activities to ensure that they are being accomplished as planned, and correcting any significant deviations.

The differences seen in organizational control systems of global organizations are primarily in the __________ steps of the control process.

Which common source of information for measuring performance is obtrusive, time consuming, and most subject to personal biases?

Profitability ratios measure how customer interactions generate profits.

Budgets provide managers with quantitative standards against which to measure and compare resource consumption.

George has been asked to investigate last month's production shortfall and correct the problem. This is the third shortfall this year, and this time George wants to get to the source of the problem and fix it for good. George will take __________ corrective action.

Judy's job requires her to handle unexpected problems that always seem to require a quick decision. She seems to spend most of her "day putting out fires" by taking __________ corrective action.

With the usual Christmas rush, the Toys-For-Everyone store hired another 10 sales clerks. This is an example of __________ control.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Organizational Design

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Management History

Planning and Control Techniques

Managing Operations

Filters