Question 1

Basic corrective action corrects problems at once to get performance back on track.

Accepted Answer

A) True 
 B)False

Question 2

__________ is measured by the costs of acquiring and transforming the organizational resources into the outputs.

Accepted Answer

A)  Input 
B)  Quality 
C)  Effectiveness 
D)  Efficiency 
E)  Productivity 
A)  Input 
B)  Quality 
C)  Effectiveness 
D)  Efficiency 
E)  Productivity

Question 3

Which of the following management responsibilities determines if organizational goals are being achieved?

Accepted Answer

A)  designing the organization's structure 
B)  motivating employees 
C)  formulating business strategy 
D)  measuring firm performance 
E)  making profit year after year 
A)  designing the organization's structure 
B)  motivating employees 
C)  formulating business strategy 
D)  measuring firm performance 
E)  making profit year after year

Question 4

Which information source used to measure performance has the disadvantages of being subject to personal bias and consuming a lot of time?

Accepted Answer

A)  standardized tests 
B)  statistical reports 
C)  personal observation 
D)  written reports 
E)  oral reports 
A)  standardized tests 
B)  statistical reports 
C)  personal observation 
D)  written reports 
E)  oral reports

Question 5

__________ ratios examine the organization's use of debt to finance its assets and whether it's able to meet interest payments on the debt.

Accepted Answer

A)  Liquidity 
B)  Leverage 
C)  Conformance 
D)  Activity 
E)  Profitability 
A)  Liquidity 
B)  Leverage 
C)  Conformance 
D)  Activity 
E)  Profitability

Question 6

Refer to the scenario below to answer the following questions.
Financial Ratios (Scenario)
Jan was in a big hurry. She had just been given the assignment of reporting on the financial health of her company to the new divisional vice-president, Donna. Donna had asked Jan to provide several calculations to help her gain an understanding of the company's financial shape. Jan realized that this was a great career opportunity-one that could make or break her reputation with the new vice-president. She quickly pulled out her old financial management textbook and turned to the chapter on financial ratios to review the required calculations.
-Donna was also very interested in examining the organization's use of debt to finance its assets. Therefore, Jan needed to calculate a(n) __________ ratio.

Accepted Answer

A)  leverage 
B)  activity 
C)  profitability 
D)  equity 
E)  probability 
A)  leverage 
B)  activity 
C)  profitability 
D)  equity 
E)  probability

Question 7

Benchmarks for a company must be created based on the previous performance of the company.

Accepted Answer

A) True 
 B)False

Question 8

The key to __________ control is taking managerial action before a problem occurs.

Accepted Answer

A)  feedback 
B)  concurrent 
C)  timely 
D)  progressive 
E)  feedforward 
A)  feedback 
B)  concurrent 
C)  timely 
D)  progressive 
E)  feedforward

Question 9

Organizational effectiveness is a measure of how appropriate organizational goals are and how well those goals are being met.

Accepted Answer

The answer of Organizational effectiveness is a measure of how...

Question 10

Refer to the scenario below to answer the following questions.
Improving Service Standards at AirCargo (Scenario)
AirCargo is a regional airline that ships freight between communities in the four western provinces and the northern territories. Company president Mick Ward has asked his team of managers to investigate several complaints he has received about the company's services. Mick is particularly concerned about complaints that the company is not achieving its service commitment to customers. AirCargo promises delivery within 24 to 48 hours between larger centres, and 48 to 96 hours between smaller communities. Unfortunately, Mick has learned that the company is not achieving this standard, particularly in some northern communities, where shipments are often delayed by more than a week. Mick has made it clear to his managers that the status quo is not an option; either delivery times must be improved or their service promise must be adjusted. Ultimately, Mick would like to see AirCargo achieve the same standard as industry leader FastFreight, who promise 4
-The complaints from the customers are a form of ____________.

Accepted Answer

A)  performance measure 
B)  performance standard 
C)  feedforward control 
D)  concurrent control 
E)  feedback control 
A)  performance measure 
B)  performance standard 
C)  feedforward control 
D)  concurrent control 
E)  feedback control

Question 11

Companies could use the services of professional investigators for concurrent control to reduce employee theft or fraud.

Accepted Answer

A) True 
 B)False

Question 12

Management by walking around is the best-known form of feedback control.

Accepted Answer

A) True 
 B)False

Question 13

Management at Giant Department Stores uses video equipment to periodically monitor their employee interactions with customers. This is a form of __________ control.

Accepted Answer

A)  feedback 
B)  concurrent 
C)  applied 
D)  progressive 
E)  feedforward 
A)  feedback 
B)  concurrent 
C)  applied 
D)  progressive 
E)  feedforward

Question 14

Which information source allows for feedback, is fast, but historically has a problem of being unable to document information for later reference?

Accepted Answer

A)  oral reports 
B)  written reports 
C)  statistical reports 
D)  personal observation 
E)  standardized tests 
A)  oral reports 
B)  written reports 
C)  statistical reports 
D)  personal observation 
E)  standardized tests

Question 15

Organizational governance is __________.

Accepted Answer

A)  another name for executive management 
B)  a system used to govern a corporation so that the interests of corporate owners are protected 
C)  the legal authority granted to a board of directors to govern an organization 
D)  the management process of delegating tasks along an established chain of command 
E)  the process of governing an organization in pursuit of the goals and mission established by top managers 
A)  another name for executive management 
B)  a system used to govern a corporation so that the interests of corporate owners are protected 
C)  the legal authority granted to a board of directors to govern an organization 
D)  the management process of delegating tasks along an established chain of command 
E)  the process of governing an organization in pursuit of the goals and mission established by top managers

Question 16

Refer to the scenario below to answer the following questions.
Employee Theft (Scenario)
Barbara is the product manager of an energy company which operates in the Americas. She is concerned about the increased employee theft observed in the factory. A study has shown that $30,000 worth of merchandise was accounted to employee theft in the year 2010.
-Barbara wants to take corrective measures to prevent future theft. Which of the following is a feedback control that Barbara could use to control theft?

Accepted Answer

A)  Use the services of professional investigators. 
B)  Openly communicate the costs of stealing. 
C)  Use corporate hotlines for reporting incidences. 
D)  Educate and train employees about the policies. 
E)  Use video surveillance equipment. 
A)  Use the services of professional investigators. 
B)  Openly communicate the costs of stealing. 
C)  Use corporate hotlines for reporting incidences. 
D)  Educate and train employees about the policies. 
E)  Use video surveillance equipment.

Question 17

Managers should not consider the standards when measuring the actual performance of employees.

Accepted Answer

A) True 
 B)False

Question 18

Deviations that exceed the acceptable range of variation become significant and need a manager's attention.

Accepted Answer

A) True 
 B)False

Question 19

A management information system is defined as a system used to provide management with needed information on a regular basis.

Accepted Answer

A) True 
 B)False

Question 20

Direct supervision is the best known form of __________ control.

Accepted Answer

A)  feedback 
B)  concurrent 
C)  applied 
D)  progressive 
E)  feedforward 
A)  feedback 
B)  concurrent 
C)  applied 
D)  progressive 
E)  feedforward

Basic corrective action corrects problems at once to get performance back on track.

__________ is measured by the costs of acquiring and transforming the organizational resources into the outputs.

Which of the following management responsibilities determines if organizational goals are being achieved?

Which information source used to measure performance has the disadvantages of being subject to personal bias and consuming a lot of time?

__________ ratios examine the organization's use of debt to finance its assets and whether it's able to meet interest payments on the debt.

Benchmarks for a company must be created based on the previous performance of the company.

The key to __________ control is taking managerial action before a problem occurs.

Organizational effectiveness is a measure of how appropriate organizational goals are and how well those goals are being met.

Companies could use the services of professional investigators for concurrent control to reduce employee theft or fraud.

Management by walking around is the best-known form of feedback control.

Management at Giant Department Stores uses video equipment to periodically monitor their employee interactions with customers. This is a form of __________ control.

Which information source allows for feedback, is fast, but historically has a problem of being unable to document information for later reference?

Organizational governance is __________.

Managers should not consider the standards when measuring the actual performance of employees.

Deviations that exceed the acceptable range of variation become significant and need a manager's attention.

A management information system is defined as a system used to provide management with needed information on a regular basis.

Direct supervision is the best known form of __________ control.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Organizational Design

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Management History

Planning and Control Techniques

Managing Operations

Filters

Exam 16: Evidence-Based Decision Making

Basic corrective action corrects problems at once to get performance back on track.

__________ is measured by the costs of acquiring and transforming the organizational resources into the outputs.

Which of the following management responsibilities determines if organizational goals are being achieved?

Which information source used to measure performance has the disadvantages of being subject to personal bias and consuming a lot of time?

__________ ratios examine the organization's use of debt to finance its assets and whether it's able to meet interest payments on the debt.

Benchmarks for a company must be created based on the previous performance of the company.

The key to __________ control is taking managerial action before a problem occurs.

Organizational effectiveness is a measure of how appropriate organizational goals are and how well those goals are being met.

Companies could use the services of professional investigators for concurrent control to reduce employee theft or fraud.

Management by walking around is the best-known form of feedback control.

Management at Giant Department Stores uses video equipment to periodically monitor their employee interactions with customers. This is a form of __________ control.

Which information source allows for feedback, is fast, but historically has a problem of being unable to document information for later reference?

Organizational governance is __________.

Managers should not consider the standards when measuring the actual performance of employees.

Deviations that exceed the acceptable range of variation become significant and need a manager's attention.

A management information system is defined as a system used to provide management with needed information on a regular basis.

Direct supervision is the best known form of __________ control.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Organizational Design

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Management History

Planning and Control Techniques

Managing Operations

Filters