Exam 17: Management History

Refer to the scenario below to answer the following. A Look Back (Scenario) Cindy Schultz, tired from working with customers all day, decided to take a 1 -Cindy admired the works of Taylor and Gilbreth, two advocates of __________.

Taylor argued that the work and responsibility should be almost equally divided between management and workers.

Concern for employee motivation is most closely associated with which management approach?

TQM states that continual improvement is not possible without accurate measurements of every variable in the organization's work processes.

Weber's contribution to the field of management is best represented by which of the following?

The quantitative approach evolved from the development of mathematical and statistical solutions to __________.

Refer to the scenario below to answer the following questions. General Administrative Theory at Tidy Tilda's (Scenario) Penny owns Tidy Tilda's, a housecleaning service. She has been in operation for more than three years and has a steady client list which she hopes to expand as she tries to grow the business. She has ten cleaners who work for her on various assignments five days a week. The way she has structured the operation is that for each assignment, cleaners work in pairs, and for the occasional big job, in threes. Majority of her clients are homeowners, but occasionally she gets a bigger contract from offices and other businesses. The assignments usually take one day and the cleaners report into the office in the morning and at the end of their shift. For the occasional big job, which might take up to three days and three or four cleaners, Penny negotiates different terms. Penny's management style and techniques follow closely Fayol's principles of management as she aspires to build an adaptable organization. -Evita, one of the new cleaners approached Penny one day after the others had gone home. Evita wanted some clarification on the roles in the company. She said that Alice, her partner on the assignments this week, had given her completely different instructions from what Penny had said. Evita wanted to know who she should follow. Penny explained to her that she would receive orders from only Penny herself. In management terms this would point to __________.

Early advocates of the behavioural approach believed that efficient managers were the most important assets of the organization and should have clear authority.

Refer to the scenario below to answer the following questions. Embarking on TQM at Maestro Motors (Scenario) Hector glanced at the watch and sighed. It was already 6:30 and he should be heading home for dinner. Dina would be mad because he was late again. He closed the main garage door at his auto repair shop, Maestro Motors. His two mechanics has just left even though the queue of cars waiting for repairs was longer than usual. He couldn't ask them to work overtime every night. Things were not working well at the moment and he needed to do something to get things turned around. Last night, over a beer at nearby pub, his pal Rodrigo told him about something called total quality management. It sounded like something he should look into and immediately, not in some vague future. It was not only the backup in work; he had received more than the usual number of calls from irate customers. Mostly it was about the delays in getting the cars repaired. Some, however, were about the repairs themselves. Some had even brought their cars back for re-work. Hector was determined to turn things around and that evening, after Dina and the kids were in bed, he started researching this total quality management on his computer. What he found was not only interesting, but in his mind quite doable and not that complicated. -As the employees focused on their own work, Hector sat down in the office and drafted flow charts on the work of the mechanics from the moment a car was brought in to when they handed the keys back to the customer. He would later verify with the mechanics to make sure to he had the _______________ correctly identified. This was necessary in order to find out exactly where the problems might occur.

Bureaucratic mechanisms are necessary even today to ensure that resources are used efficiently and effectively.

Which of the following was a major contribution of Hugo Munsterberg?

describe the Hawthorne Studies and discuss the role and research findings of Elton Mayo in these studies

Which of the following early advocates of organizational behaviour was one of the first to recognize that organizations could be viewed from the perspective of individual and group behaviour?

In one Hawthorne Studies experiment, researchers concluded that money is less a factor in determining output than group standards, attitudes, and security.

The term therblig refers to which of the following?

Refer to the scenario below to answer the following. A Look Back (Scenario) Cindy Schultz, tired from working with customers all day, decided to take a 1 -In her dream, Cindy met __________, a researcher she previously knew little about but who had contributed to management science by being among the first to use motion picture films to study hand and body motions and by devising a classification scheme known as a "therblig."

Refer to the scenario below to answer the following. A Look Back (Scenario) Cindy Schultz, tired from working with customers all day, decided to take a 1 -In her dream, Cindy met __________, a researcher who described an ideal type of organization and called it a bureaucracy.

General administrative theory focuses on __________.

A customer complaint is an example of which system component for a pizza restaurant?

Weber's bureaucracy is evident in large organizations today.