Exam 17: Management History

Taylor's pig iron experiment showed that a worker could be motivated with an economic incentive of a higher daily wage.

Henry Fayol first identified the management functions of planning, organizing, leading and controlling.

Refer to the scenario below to answer the following questions. The Human Side (Scenario) As an engineer, Kevin was trained to understand the roles of machinery and hardware in enhancing organizational productivity. However, Kevin was promoted to a managerial position where his duties included supervising a department of 30 people and leading them toward completion of a new project. Ever the perfectionist, Kevin decided to enhance his understanding of the human side of business management by reading a history book on the organizational behaviour approach. -Kevin also learned that the systems approach was not new. In fact, __________ first argued that organizations were open systems in the 1930s.

Quantitative approach involves applying statistics and computer simulations to management activities.

According to Weber, __________ refers to the uniform application of rules and controls, regardless of personal characteristics.

Refer to the scenario below to answer the following questions. Contingency Approach at Club Serenity (Scenario) Club Serenity is a new but growing organization focusing on small and exclusive vacation retreats for the 55+ generation with special amenities, activities and packages geared to attract the older population. In the first five years in business, the company has grown from the two original locations to current four locations. Gary, the general manager in the Vancouver head office, has hired two employees to act strictly as new location scouts. Jennifer is currently in Australia, and Diego is in Brazil looking at possible new properties. Both are in frequent contact with the head office reporting on findings. The organization currently has 23 employees in the head office and another 240 permanent employees in the four resorts. In addition there are casual, part time workers in each location hired locally for seasonal work. Because of the nature of his business Gary recognizes that he is continually faced with changing situations and has to use different approaches and techniques to managing the international locations. He has to be able to change what he does depending on the situation and take into consideration the cultural nuances of the various locations and employees. -Jennifer reported in early this morning and warned Gary that the Australian dollar is shooting up rapidly and properties she is considering are valued far beyond what she was told to consider. Gary had already taken into consideration the_____________________ and has a contingency plan in place.

One best way is the phrase most associated with scientific management.

Fayol's Principles of management are rules that could be applied in all organizational situations.

The behavioural approach is less important than other management principles in today's organizations.

Refer to the scenario below to answer the following questions. Contingency Approach at Club Serenity (Scenario) Club Serenity is a new but growing organization focusing on small and exclusive vacation retreats for the 55+ generation with special amenities, activities and packages geared to attract the older population. In the first five years in business, the company has grown from the two original locations to current four locations. Gary, the general manager in the Vancouver head office, has hired two employees to act strictly as new location scouts. Jennifer is currently in Australia, and Diego is in Brazil looking at possible new properties. Both are in frequent contact with the head office reporting on findings. The organization currently has 23 employees in the head office and another 240 permanent employees in the four resorts. In addition there are casual, part time workers in each location hired locally for seasonal work. Because of the nature of his business Gary recognizes that he is continually faced with changing situations and has to use different approaches and techniques to managing the international locations. He has to be able to change what he does depending on the situation and take into consideration the cultural nuances of the various locations and employees. -Jennifer calls every day almost in panic because she is not sure what to do about the situation in Australia. Diego, on the other hand sounds confident in his bi-weekly reports. Gary recognizes those both are valuable additions to his organization, but also recognizes how different they are and thus require customized_____________ even though they are basically doing the same job.

The primary value of the contingency approach is that it stresses that there are no simplistic or universal rules for managers to follow.

Filming a movie and baking a cake are both examples of which system component?

Lineal programming is a technique that managers use to improve _________.

Fayol's contribution to the field of management is best represented by which of the following?

System is made up of independent parts arranged in a manner that procures a unified whole.

Refer to the scenario below to answer the following questions. General Administrative Theory at Tidy Tilda's (Scenario) Penny owns Tidy Tilda's, a housecleaning service. She has been in operation for more than three years and has a steady client list which she hopes to expand as she tries to grow the business. She has ten cleaners who work for her on various assignments five days a week. The way she has structured the operation is that for each assignment, cleaners work in pairs, and for the occasional big job, in threes. Majority of her clients are homeowners, but occasionally she gets a bigger contract from offices and other businesses. The assignments usually take one day and the cleaners report into the office in the morning and at the end of their shift. For the occasional big job, which might take up to three days and three or four cleaners, Penny negotiates different terms. Penny's management style and techniques follow closely Fayol's principles of management as she aspires to build an adaptable organization. -Alice, one of the most senior cleaners, has come to Penny complaining about working with the new cleaners. She wants to go on the assignments alone and asks Penny to approve this just for her. Penny makes a decision to refuse Alice's request because this would __________________.

Refer to the scenario below to answer the following questions. The Human Side (Scenario) As an engineer, Kevin was trained to understand the roles of machinery and hardware in enhancing organizational productivity. However, Kevin was promoted to a managerial position where his duties included supervising a department of 30 people and leading them toward completion of a new project. Ever the perfectionist, Kevin decided to enhance his understanding of the human side of business management by reading a history book on the organizational behaviour approach. -Kevin also expanded his reading list to include works authored by __________, the creator of the field of industrial psychology.

According to Weber, __________ involves selecting people for jobs based on technical qualifications.

What the Industrial Revolution did was substitute machine power for human power.

According to Adam Smith, division of labour lowered productivity by reducing each worker's skill and dexterity.